Leveraging Technology for Increasing Patient Engagement
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Amy Gleason, COO of CareSync, discusses reducing the barriers to patient engagement with the use of technology. She outlines some of the challenges her family faced as they navigated the complicated healthcare system, and the inadequacies and inconvenience with managing health information across multiple patient portals and multiple providers. Amy describes how the barriers are broken down with: Access to Information Meaningful Information Collaboration Convenience and Communication
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Leveraging Technology for Increasing Patient Engagement
- 1. Reducing Barriers to Patient Engagement Amy Gleason Chief Operating Officer CareSync Board of Directors Cure JM Mom of Morgan Stanford Medicine X 2014
- 2. When Patients Aren’t Engaged • Higher Costs for patients with lower Patient Activation Measure scores (PAM) • 32% of ordered tests are duplicates because the results are not available • Patients give incorrect or incomplete medication lists 39% of the time in the ER • 70-80% of diagnoses can be made from the patient’s story alone • 60-80% of what the patient is told at a visit is forgotten within 3 days.
- 3. Reducing Barriers to Patient Engagement • Access to Information
- 4. Access
- 5. Access
- 6. Access
- 7. Access
- 8. Reducing Barriers to Patient Engagement • Access to Information • Meaningful Information
- 10. Meaningful Info
- 11. Meaningful Info
- 12. Meaningful Info
- 13. Reducing Barriers to Patient Engagement • Access to Information • Meaningful Information • Collaboration
- 14. Collaboration
- 15. Collaboration
- 16. Collaboration
- 17. Reducing Barriers to Patient Engagement • Access to Information • Meaningful Information • Collaboration • Communication and Convenience
- 25. Removing Barriers to Access • Provide EASY Access to ALL information • Make the data meaningful to the patient and family (and to the medical providers)Meaningful Information • Provide ways for all people involved to collaborate around the patient • Make healthcare convenient to the patient and provide communication tools that meet their preference and expectations
Editor's Notes
- Having access is better than no access at all, but it is very difficult for patients to really engage with the information if it is not put into a meaningful format. This screen shows a timeline that easily viewed and filtered. For example, if you have an emergency out of town and need records, you can quickly share what was done last time.
- Having access is better than no access at all, but it is very difficult for patients to really engage with the information if it is not put into a meaningful format. This screen shows a timeline that easily viewed and filtered. For example, if you have an emergency out of town and need records, you can quickly share what was done last time.
- Having access is better than no access at all, but it is very difficult for patients to really engage with the information if it is not put into a meaningful format. This screen shows a timeline that easily viewed and filtered. For example, if you have an emergency out of town and need records, you can quickly share what was done last time.
- Morgan’s sed rate. Very difficult to know how her labs are doing from paper or even the running list of hundred of tests each month. A graph quickly shows we are making significant progress even if her sed rate is still abnormal
- Summarize