1. Cain works in true partnership with the hospital to ensure our patients have a positive (and often remarkable) first
impression. In fact, we receive numerous compliments about the valet staff each month. Cain has clearly
developed the right formula to hire the right staff, train them well, and keep them engaged.
Carrie Teaford
Chief Operating Officer
Saint Thomas Midtown Hospital
Saint Thomas West Hospital
My experience with Cain Hall has been one of the most positive and rewarding relationships with partners within
Health Care. Cain and his team truly begin and end the patient experience within our hospitals. I see the
dedication instilled by Cain’s leadership show daily as his team greets patient and family members coming into the
hospital nervous related to a test, procedure or surgery. The customer service attitude of the team comes from the
top as his associates model the behavior and attitude shown them by Cain.
A quality that have admired in Cain is his ability to bring an issue to hospital leadership along with a suggested
solution. This is the sign of a true leader.
Your company is very lucky to have drawn in a talent like Cain.
Thank you
Norman Wells RN, BSN, MA
Director of Nursing
Saint Thomas Midtown
Saint Thomas West
Cain is the perfect example of a professional who demonstrates on a consistent basis the high values and
compassionate interaction we all strive to deliver to any patient, visitor, or any other human being he comes in
contact with. He not only delivers this high service to everyone while at work, he lives by these values, and
demonstrates them to his staff and others. He goes above and beyond without any hesitation, to partner with us to
ensure that everyone is taken care of, and exceeds any expectations in regards to participating in our mission,
vision and values. Cain is a true star, and we all appreciate him and his staff.
Thanks so much and I hope you have a blessed day.
Alice Upchurch
Portfolio Manager, Real Estate – Nashville, TN Ministry
Facilities Resource Group
Cain’s primary focus is always the safety and positive experience for patients and families. He inspires his team to
reflect that same spirit. Often, the valet team is the first person a patient, family, or guest see at Saint Thomas and
I’m never worried that the experience will be less than outstanding.
We also appreciate Cain’s attitude and approach to problem solving. He is very proactive in identifying issues, but
the truly great thing is that he always offers solutions.
Deborah L. Thomas, MBA, RD
System Director, Patient Experience
Saint Thomas Health