Telecom Expense Management (TEM) focuses too heavily on cost reduction and should instead focus on improving productivity and results. TEM providers, consultants, and managers often see their role as reducing telecom costs, but users primarily care about usability. TEM should help users work more efficiently and effectively to increase productivity. A better approach is to view telecom as a service and the telecom manager's role as enabling users and driving improved results through communication. TEM is just one part of managing telecom as a business to maximize productivity over the long run.

1. Telecom Expense Management Looking beyond costs Bart Mulckhuijse A&B Groep March 2011 International Partners

4. People will adapt to your behavior... Psychological principle: If you’re behaving according to a role, people will treat you according to that specific expectation

10. Where does this lead to? Facility & Purchasing Management Development – Maturity of business function Value added Telecom Expense Management Telecom Service Management Telecom Business Management Shifting your focus when you’re developing

11. It is a stacked business model Telecom Facility Management Inventory Management Contract Management Supplier Management Telecom Expense Management Invoice Management ... Usage Reporting Telecom Service Management Portfolio Management Service Level Management Accounting & Service Charging ... Profiles & User policies ... Telecom Management needs a strong foundation