April 16th 2014 (HeartBleed, Marimba 8.5, BareMetal, Support Update, XP patching, Marimba Customer Event)

1. Configuration Management – User Group (formerly: Marimba Users Group)
www.CM-UG.com
© Copyright July 10, 2014 Chris@CM-UG.com
Conference Call Information
All CM-UG calls unless otherwise noted will use
the following dial in information:
US Conferencing Number: 1-855-747-8824
CODE: 236 606 4030
April 16th 2014
Details:
1. HeartBleed OpenSSL notice
2. Marimba 8.5.00
3. Bare Metal OS Provisioning
4. Important Notification on Support
5. XP Extended support
6. Marimba User World

2. Configuration Management – User Group (formerly: Marimba Users Group)
www.CM-UG.com
© Copyright July 10, 2014 Chris@CM-UG.com
Upcoming CM-UG Events
2014 CM-UG meeting dates:
Wednesday, May 21st, 2014 @ noon Central time
Wednesday, June 18th, 2014 @ noon Central time
Wednesday, July 23rd, 2014 @ noon Central time - 4th week
Wednesday, August 20th, 2014 @ noon Central time
Wednesday, September 17th, 2014 @ noon Central time
Wednesday, October 15th, 2014 @ noon Central time
Wednesday, November 19th, 2014 @ noon Central time
Wednesday, December 17th, 2014 @ noon Central time
Upcoming Events
Reminder:
The CM-UG call is normally the 3rd Wednesday of each month at 12 noon central time.
The CM-UG calendar is also located here > http://calendar.cm-ug.com

3. Configuration Management – User Group (formerly: Marimba Users Group)
www.CM-UG.com
Heartbleed in Marimba
Marimba does not use OpenSSL:
•Marimba uses RSA SSL libraries rather than OpenSSL so heartbleed is not a concern.
Message concerning heartbleed in all BMC products –BMC login required.
If you have a load balancer such as an F5 you may still be vulnerable to heartbleed
• F5 Support for Heartbleed
• Rapid7 / Metasploit - Scanner for heartbleed

4. Symphony Teleca
Marimba User Group
Nitish Shrivastava
April 16, 2014

5. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 5
• Marimba 8.5.00
• Bare Metal OS Provisioning
• Important Notification on Support
• XP Extended support
• Marimba User World
Agenda

6. Marimba 8.5.00

7. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 7
8.5.00 charter
Targeting
• Multi-Tenancy
• Multi-forest (final phase)
• Application packager enhancements
Infrastructure
• Marimba as a Service
• MaMos (Marimba Monitor Service)
• Mobile Devices Management (MDM)
• Admin anywhere
• JRE Separation
• Infrastructure topology
Patch
• Mac patching
• Enhancement to Patch compliance & Dashboard
Discovery
• SCAP 1.2
• Inventory Simplification
• Consolidation of Marimba binaries in scanning (removing egonon, sum
etc)
General
• Backlog defects to be reduced by 75%
• Committed RFEs

8. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 8
8.5.00 – Use cases discussion
Targeting [May 21, 2014]
• Multi-Tenancy
• Multi-forest (final phase)
• Application packager enhancements
Infrastructure [May 28, 2014]
• Marimba as a Service
• MaMos
• Mobile Devices Management (MDM)
• Admin anywhere
• JRE Separation
• Infrastructure topology
Patch [June 4, 2014]
• Mac patching
• Enhancement to Patch compliance & Dashboard
Discovery [June 4, 2014]
• SCAP 1.2
• Inventory Simplification
• Consolidation of Marimba binaries in scanning (removing egonon, sum
etc)
General
• Backlog defects to be reduced by 75%
• Committed RFEs
We will send meeting Invitations separately

9. Bare Metal OS Provisioning

10. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 10
Bare Metal Provisioning – 8.3.02
• 8.3.01 supports OS ‘Migration’ capability
• 8.3.02 to be released in 2 weeks
• Will support Bare Metal Provisioning
• No third party utilities or tools required
• Transmitters capable of hosting
• PXE-DHCP proxy
• TFTP
• Supports two configuration models
• NO PXE Model – Where DHCP can be modified to redirect clients to defined TFTP
• PXE-DHCP Proxy – When clients are served IP address by DHCP while transmitter
redirects the clients to appropriate TFTP Server (transmitter) to get boot image
• Supports two execution models
• Interactive installation
• Unattended installation

11. Important Notification on Product support

12. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 12
Support
• BMC announced BBCA EOL in Feb 2014; Notification sent to all customers
• BBCA (till v8.2.02*) entered EOL phase; under limited support
• Customers who prefer to be with BBCA gets two options
1. Continue with BMC and get limited support
2. Move to Symphony Support (with no additional cost*). And get full support on their
current versions (If no Immediate upgrade plans). Symphony provides no-cost licenses
to the Symphony versions (v8.3 and up) with a Symphony Support agreement.
• So far, we were offering ‘Full Support' to all customers
• Starting April 17 2014, BMC customers would get ‘Limited Support’ on BBCA (till version
8.2.02*)
• Symphony customers continue to get ‘Full Support’ for
– Marimba 8.3.00 and
– BBCA 8.2.02*, 8.2.01*, 8.2.00*, 8.1.01*

13. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 13
Support
Support type Description
Full Support BMC provides support for the current version and release of all its products as well as one release
preceding the current version (C-1).
BMC provides service packs, patches, hot fixes, or workarounds to enable the product to operate in
substantial conformity with its then-current operating documentation.
Limited Support Following the Full Support period, BMC provides support for the C-2 release for at least 1 year (but
usually 2 years) after the current release has been made available.
New enhancements will not be made to the version or release.
Customer Support will direct customers to existing fixes, patches, or workarounds applicable to the
reported case.
BMC will develop new hot fixes for problems of high technical impact or business exposure for
customers. With customer input, BMC will determine the degree of impact and exposure and the
consequent activities.
Customer Support will direct customers to upgrade to a more current version, release, or service
pack of the product.
Research and Development will be engaged on critical issues only and on a limited basis for
problem identification.
No Support BMC provides no active technical support. When a product version is beyond C-2, it is no longer
supported. You can find some assistance online in our knowledge base as we will retain some of
that information beyond the product version’s end-of-life.
Customer Support will direct customers to upgrade to a more current version, release, or service
pack of the product.
Reference: http://www.bmc.com/support/product-support-policy.html

14. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 14
Support
BMC Customers Symphony Customers
New Enhancements
Urgent issues
High Priority issues
Medium/Low Priority Issues
New Platform support
Environment review
MRK/FSRK support
Custom patch support
R&D engagement Critical issues only and on limited
basis
Full

15. Configuration Management – User Group (formerly: Marimba Users Group)
www.CM-UG.com
CM-UG - User Interaction
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© Copyright July 10, 2014 Chris@CM-UG.com

16. Windows XP Extended Support

17. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 17
• Official Support to Symphony customers
• Customers to sign with MS for ‘extended support’
• Customers to share contract copy with us; agree to share binary details
with us
• We would provide different download URL (For metadata) that can be
configured in WPS
• No change in patching process; no hotfix/patch needed
• No support to BMC customers; Existing ‘Custom Patch’ method can be used
to achieve it
Windows XP – Extended Support

18. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 18
• Official Support to Symphony customers
• Customers to sign with MS for ‘extended support’
• Customers to share contract copy with us; agree to share binary details
with us
• We would provide different download URL (For metadata) that can be
configured in WPS
• No change in patching process; no hotfix/patch needed
• No support to BMC customers; Existing ‘Custom Patch’ method can be used
for XP patching
Windows XP – Extended Support

19. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 19
• Additional cost involved if ‘out of the box’ solution is needed
• Please reach out to contacts below to understand details
– Nitish Shrivastava
Nitish.Shrivastava@symphonyteleca.com
Mobile: +1 408 4105838
– Arturo Samper
Arturo.Samper@Symphonyteleca.com
Phone: +18139207013
Logistics

20. Marimba User World

21. Copyright © 2013 Symphony Teleca Corp. All rights reserved. CONFIDENTIAL AND PROPRIETARY 21
• Repetitive requests from customers to organize “User World”
• Platform to meet other customers and discuss deployment,
challenges etc
• Tentatively scheduled in first week of June either in the central
or eastern US
• Registration open now, please reach out to
Nitish.Shrivastava@symphonyteleca.com to register.
• More details soon…
Marimba User World

22. Thank You!
Nitish.Shrivastava@symphonyteleca.com

23. Configuration Management – User Group (formerly: Marimba Users Group)
www.CM-UG.com
CM-UG - User Interaction
Join the LinkedIn Group = http://www.linkedin.com/groups?gid=1774296
© Copyright July 10, 2014 Chris@CM-UG.com

24. Configuration Management – User Group (formerly: Marimba Users Group)
www.CM-UG.com
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