Network Rail's Head of Innovation and Information Management Dr Apurva Sinha looks at the role of information management and open data.

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Information as an Asset
Dr Apurva Sinha
Head of Innovation and Information Management
14th Feb 2019

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About us…

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Railway Pioneers
George Stephenson Isambard Kingdom Brunel

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The Legacy of 200 years - 1st Industrial Revolution to Industry 4.0
20,000 miles Track
30,000 Bridges and Viaducts
Thousands of Tunnels And Stations
We manage 4.6 million journeysevery day
Passenger numbers have doubled in the last 10 years, expected to double again in the next decade
Digital Railway

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Start with Why | Our transactions are becoming digital/data
To drive growth and value from these relationships we need to apply the right touch information
governance, technology platforms and risk appetite.
65external
handshakes for
Wessex
36
handshakes
between routes
585route
handshakes with
industry
2701
handshakes across
routes and these 65
industry parties
Example: “Relationships” that Wessex Route needs to maintain.

6. //
Waterloo Collision
12 August 2017
Feltham Rail
Bridge Failure
14 November 2009
GDPR regulation
introduced
May 2018
Reputational damage
and reported a repeat
of the Clapham rail
crash
Remedial works and
disruption costs of >
£5 million
Fines up to 4% of our
annual turnover ~
£250 Million
“out of date drawings”
“The effect of the
interlocking design
changes on the test
desk was not apparent
because the spur wires
were not recorded on
the interlocking detailed
design documents”
“Failure to investigate a
track defect due to
incomplete asset
information”
“Lack of processes and
controls”
“Lack of information
classification”
Why is Information Management important?
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14-Jan-19
7
Information Management framework
There is a process and governance to the effective management of Network Rail’s data.

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Policies, Standards
and Processes
Design and deliver
policies, standards
and processes to
realise value from
data and to meet
regulatory
requirements
Maturity
Assessments
Assuring all
programs for
information
governance
requirements and
auditing business
for information
maturity
Information
Asset Register
Identifying,
protecting and
exploiting our
information e.g.
GDPR and
Security
Classifications
Open Data
Unlocking our
data to improve
customer
experience and
enable
innovation
/collaboration
with partners
and the supply
chain
Competency
Framework
Understanding
and developing
Knowledge,
Information &
Data
competencies
for all NR
employees
Information Management: Key Products
14-Jan-19
June 2019 -
Process
Framework
designed and
roadmap created
March 2020 -
standards
converted and
available in IMS
June 2019 –
information register
for key business
areas created
November 2019 -
IAR tool deployed
March 2019 –
Validation of core
competency
framework with
Routes and
businesses
September 2019 –
Pilot with Routes and
businesses
completed
July 2019 - Open
data policy ready
for consultation
October 2019 -
Open data
roadmap
published
November 2019 –
maturity
assessment rolled
out
February 2020 -
GALP questions
issued and
responses
analysed

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Why Open Data?
 Public data - As a public body, we have an obligation to share data and information
wherever possible
 Improving Customer Experience – Opening of our datasets will lead to improved
passenger satisfaction through availability of real-time trusted data on our network
operations and performance.
 Effective Rail Supply Chain – Open data will enable better engagement with our
supply chain and productivity benefits.
 Unlock Economic benefit - Open data facilitates the development of technology
enterprises, small and medium businesses, generating employment and wealth for UK.
 Accelerate Innovation - By having thousands of developers and innovators building
applications, services and tools with our data and APIs, we are effectively
crowdsourcing innovation
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Drivers: JRDAP, Rail Sector Deal, TSI

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Where are we now?
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 We chair the Industry Data and
Information Systems Interface
Committee
 We are members of the Cabinet
Office Open Data Working Group
 We are members of the Govt Joint
Rail Data Action Plan
 We chair the Network Rail
Information Steering Group
Open Data Governance
 Transparency
 Legislation
 Rail Sector Deal
 Rail Minister’s JRDAP
 Technical Specification for
Interoperability
 NR Knowledge Information Data
Strategy
 NR Business Aligned IT Strategy
Open Data Drivers
 Govern and assure our data risks
 Improving Customer Experience
 Effective Rail Supply Chain
 Unlock Economic benefit
 Accelerate Innovation
 Enhance our reputation
Open Data Value Objectives
 Technology renewals
 CP6 RS IT Open Data Platform
 API Centre for Enablement
RS IT Technology Plans
We are doing, or plan to do, much to deliver against drivers and goals for open data. We believe we have
strong foundations and a strong vision. Yet, there is still more to do.

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Where could we be?14-Jan-19
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Compared to Others Scale Options
Internal NR
Customer &
Partner
Public
Ad-Hoc Managed Value Managed
Current
The potential from open data is enormous – from basic reputation through to significant contribution to the
economy. We are moving from ad-hoc FOI with limited managed data sets to proactive data and value
management.
CP6
Target
ScopeofOpenness
Level of Service
Best endeavours; one
off; email/ftp
Repeatable; proactive;
monitored; API;
Realtime
Industry leading;
community
development; API
University; public
developers; distant
industries
Transport industry;
TOC/FOC, ROSCO,
Stakeholders
Network rail centre
and route businesses

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12
Business,
Data and
Technology
Innovation
Management
Information
Management
Technology
Management
Open Data Architecture building blocks
We have most of the building blocks in situ, or planned for CP6. Our focus to date on transparency and
governance has left a gap we will seek to fill for value management and customer management.
Value Management
Industry leadership; monetisation
opportunities; hackathons;
Customer Management
Data request servicing; platform on-
board; developer communities

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“Effective, accountable and sustainable management of our information
across Network Rail.”
Competency
Framework
Information Asset Register
Policies,
Standards
and
Processes
Maturity
Assessment
Open Data
A more
competent
workforce
Improved
data quality
Know what
information
we hold and
where
Provide
support,
information
and
guidance
Manage our
information
risk
efficiently
A more
transparent
and data-
centric
culture
Improving
passenger
experience