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CDRI_snowshih

顧客旅程地圖

Presentations & Public Speaking

CUSTOMER JOURNEY MAPPING designthinkersacademy
+ +
Explain Emotions Explain Emotions
-
Customer’s Needs
Barriers
Customer’s Needs
Barriers

CUSTOMER JOURNEY MAPPING designthinkersacademy
-
Customer’s Needs
Barriers
Explain Emotions
+ +
WHICH TECHNOLOGY SUPPORTS
OPPORTUNITIES FOR APPLICATION OF NEW TECHNOLOGY OPPORTUNITY AREAS TOUCHPOINTS JOURNEY STAGE WHAT THE PERSONA IS THE TOUCHPOINT??
TRYING TO ACHIEVE?
CONTEXT EMOTIONAL STATUS

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Tech CJM

1. CUSTOMER JOURNEY MAPPING designthinkersacademy + Explain Emotions - Customer’s Needs Barriers EMOTIONAL STATUS OF PERSONA CONTEXT WHAT IS THE PERSONA TRYING TO DO? JOURNEY STAGES TOUCHPOINTS WHICH TECHNOLOGY SUPPORTS THIS TOUCHPOINT? OPPORTUNITY AREAS OPPORTUNITIES FOR APPLICATION OF NEW TECHNOLOGY + Name Profile Behaviour

2. CUSTOMER JOURNEY MAPPING designthinkersacademy + + Explain Emotions Explain Emotions - Customer’s Needs Barriers Customer’s Needs Barriers

3. CUSTOMER JOURNEY MAPPING designthinkersacademy - Customer’s Needs Barriers Explain Emotions + + WHICH TECHNOLOGY SUPPORTS OPPORTUNITIES FOR APPLICATION OF NEW TECHNOLOGY OPPORTUNITY AREAS TOUCHPOINTS JOURNEY STAGE WHAT THE PERSONA IS THE TOUCHPOINT?? TRYING TO ACHIEVE? CONTEXT EMOTIONAL STATUS

Tech CJM

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