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Develop Leadership Daily Through Reading, Writing and Asking Questions

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Contact Centre Management Group
Contact Centre Management Group
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 Our leadership ability determines the level of our effectiveness.  McDonalds vs. Ray Kroc
 Intention  Reflect  Mentor / Coach  People / Books  CD’s & Seminars
 Definition: Leadership is Influence – Nothing More, Nothing Less!
1. Management 2. Entrepreneur 3. Knowledge 4. Pioneer 5. Position
1. Do you care for me? 2. Can you help me? 3. Can I trust you?
 Definition: Leadership develops daily, not in a day.
 1. Read  2. Write  3. File  4. Think  5. Ask Questions = A Book is Born
 Minute with Maxwell  Motivational Material  Today Matters
“The most important two days in a person’s life are the day they are born, and the day they discover why!” - William Barclay
 Living  Loving  Laughing  FULL OUT!!!!!
1. Desire it 2. Dream it 3. Do it
 Thank you for allowing me to add value to your life 082 335 4174 www.smswillard.com Speaker, Coach & Author

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Develop Leadership Daily Through Reading, Writing and Asking Questions

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  • 5. Our leadership ability determines the level of our effectiveness.  McDonalds vs. Ray Kroc
  • 6. Intention  Reflect  Mentor / Coach  People / Books  CD’s & Seminars
  • 7. Definition: Leadership is Influence – Nothing More, Nothing Less!
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  • 9. 1. Management 2. Entrepreneur 3. Knowledge 4. Pioneer 5. Position
  • 10. 1. Do you care for me? 2. Can you help me? 3. Can I trust you?
  • 11. Definition: Leadership develops daily, not in a day.
  • 12. 1. Read  2. Write  3. File  4. Think  5. Ask Questions = A Book is Born
  • 13. Minute with Maxwell  Motivational Material  Today Matters
  • 14.
  • 15. “The most important two days in a person’s life are the day they are born, and the day they discover why!” - William Barclay
  • 16. Living  Loving  Laughing  FULL OUT!!!!!
  • 17. 1. Desire it 2. Dream it 3. Do it
  • 18. Thank you for allowing me to add value to your life 082 335 4174 www.smswillard.com Speaker, Coach & Author