Corporate profile

CORPORATE
PROFILE
Action is the foundational
key to all success.

Imperfect Action is Better
than Perfect Inaction

Success consists of going from failure
to failure without loss of enthusiasm

ABOUT NEUSOURCE
Neusource is comprised of professionals in diverse domains who have set new service
standards in a wide range of Business supports; from consulting on business growth &
internal control management to Accounts outsourcing walking through Assurance Services
& Management Consulting. We share a commitment to create innovative, high quality
services that are relied on every day by many businesses in India.

COUNTING FOR SUCCESS

This Tag line also supports the vision envisaged by our management to serve the clients for their growth & success.

OUR VISION

"At Neusource, we aim to serve with a high quality, dedicated and result - oriented execution team to the clients and
serve as a primary resource and partner in all aspects of clients' business growth and development; further we shall
get involved & have a sincere concern with our clients to understand their objectives and meet their expectations from
Neusource."

OUT OF THE BOX THINKING…

FOR OUT OF THE BOX OUTPUT

Way of Working

Quality Performance

Connectivity

For more info visit at www.neusourceindia.com

Policies & Procedures

Team

01

WHY WE ARE DIFFERENT??
THE WAY WE WORK

Executives at neusource are guided & controlled through our own in-house developed workflow system; which is an
online software to control each and every activity to be done by the executive. It also guides, the procedure of working
as well as takes care of clients working & pending tasks, overdue activities, attendance control, actual working hours
and also supports us to analyse deviations between standard time and actual time.

THE QUALITY WE DELIVER

Each & Every assignment that an executive completes, is delivered to clients only after it passes through our quality
control team, who goes through not only the correct results but also review the processes by which they are
performed. Hence chances of mistakes to be passed to clients' hands are so minimal.

THE PROCEDURE TO PERFORM

Every Executive of Neusource is guided to perform the work in a standard format as explained by written procedures
we call it SOPs (Standard Operating Procedures). It is necessary to provide the same output indifferently of the
executive change and removing the difference of personal capabilities. At Neusource we are practicing this principle in
a grander way. These procedures are attached to each activity to be performed for the guidance of executives and
available right at the place where his activities is listed.
THE CONNECTIVITY WE EXTEND

Every Client of neusource is designated with an Executive Manager, This manager meets the client at prefixed
schedules to discuss the position of Assignments due, reasons for overdue assignments (if any). Executive Manager is
otherwise also available all the time over the mail/chat/SMS etc. for the client & executives. Executive is also guided
concurrently on almost daily basis.

THE TEAM BEHIND THE PERFORMANCE

Every Team member at neusource is selected by a series of screening process like CV sorting, written test, viva-voce
and manager's pick etc., Further our each team member is further groomed by specialized training & orientation
Programme, before actually putting them on the work. We also concurrently workout training & update programme
round the month, to which every team member has to attend at least once in a month. Further our team is guided by
their own employee handbook, which is essentially a code of conduct for them. All disciplinary & other violations are
dealt by the written procedures.


02

CLIENT POLICIES
"AT NEUSOURCE, WE BELIEVE THAT ONLY WRITTEN STANDARDS AND POLICIES HAVE GUIDING INFLUENCE &
EXERCISES STRONG CONTROL OVER THE DAY TO DAY PRACTICE OF THE ORGANIZATION. THESE DAY TO DAY
PRACTICE BECOMES CULTURE OF THE ORGANIZATION, OVER A PERIOD OF TIME."

SERVICE POLICY

Our prime focus is to attain maximum level of client satisfaction with our premium quality services. These services are
to be rendered by our in-house professionals, who are extremely skilled and talented and hold years' of experience in
their respective domains. Customers highly appreciate our services for their timeliness, accuracy, transparency and
confidentiality all the time. Further, we also offer various payment options in order to ease the payment hassle for our
clients. Apart from other things we are also highly accessible for our clients so as to they can reach us 24/365 all the
time. Being with Neusource is always like transferring your stress to Neusource.

QUALITY POLICY

Neusource is committed to Total Quality Management. Our aim is to be recognized by our clients as a preferred source
of quality services that consistently meet their evolving needs. We achieve this by understanding our clients' precise
requirements and ensuring that they are successfully and constantly fulfilled. We believe in continuously improving
our processes and services in order to attain excellence and ensure that our staff is similarly committed to quality
improvements.
We are determined to improve productivity and focus continuously on innovation and up-gradation of our services
and people. We believe that clients can be served with high quality services only by those organizations, who have a
culture of quality deliveries. We also believe that culture is developed through a well thought delivery and
performance standards with written procedures and thereafter a rigorous follow-up of those standards.


03

SECRECY POLICY

Declaration of Fidelity, Secrecy & Confidentiality
"Neusource Process Outsource Private Limited, New Delhi hereby undertake to keep all communications,
correspondence, records, information, knowledge, documents and other matters and details exchanged between
Neusource and your company or Neusource may become aware of in the course of dealing between us, in strict
confidence and shall impose the same obligations on their respective partners, employees and representatives who
may be by virtue of this appointment become aware of the above mentioned communications, etc.; Neusource and
any of the officers or employees of Neusource will maintain utmost confidentiality of information or data of your
Company. Neusource will not be allowed to carry any document, record etc. outside your Company. Neusource will not
use, reproduce any information, data related to your Company with any third party without any approval or directions
of the management. Neusource will keep yourselves indemnified against loss or damage incurred due to any
unauthorized use of information related to your company.
We declare that we, will not communicate or allow to communicate to any person not legally entitled thereto any
information relating to the affairs of any person having any dealings with Neusource nor we allow any such person to
inspect or have access to any books or documents belonging to or in the possession of company relating to the
business of the company or to the business of any person having any dealing with the company. We also declare that
the standard professional ethics will be duly adhered.

These Policies shall allow to make us the same
decisions each time, being indifferent from
decision maker...
Hemant Gupta, COO Neusource


04

PRICING POLICY

"In order to provide maximum value for money to our clients, our Pricing policy shall be fixed per contract by value per
period or assignment, this price shall be calculated by applying per day rates to expected man days required to
complete the assignment. We shall prepare all packages and programme keeping in mind the expected time to
complete the assignment applied by a fixed rate on per day/ visit basis.
To calculate per day/ per visit rates we shall use cost plus mark-up policy. However out of pocket expenses may be got
reimbursed separately. Further we shall charge rentals for use of resources/ assets on cost plus markup principles.
Achieving maximum client satisfaction is our supreme motto."

BILLING TERMS

We follow the following billing terms for all the clients indifferently; we see every client as respectable and wish to be
honest for all hence we never negotiate on these terms.
Prices shall be firm and fixed throughout the duration of the Contract.
Scope of assignment can't be increased during the service period. If increased; the increase in 'Scope of
Assignment' shall be treated as fresh requirement of client and separate SA (Service Agreement) shall be
signed.
Service Tax & Local Taxes shall be as applicable & be charged extra.
An interest of 18% shall be charged; if value not received within 10 days of bill date.
If Terms of assignment is extended from a period of Twelve Month fee shall be revised at 10% higher from
previous year, on the basis of mutual consent.
Out of Pocket expenses, Government Fees, Taxes & Challan shall be billed extra.
Monthly Billing shall be payable as Advance.
Prices are quoted to be served within Delhi/ NCR; in case of out of station visit Boarding/ Lodging & Travelling
cost shall be borne by the client
Neusource is a professional service provider; hence any equipment, place, material or thing used for the
purpose of execution of Assignment shall be treated as out of pocket cost.
Conveyance for visiting a place other than regular service place or client office shall be treated as out of
pocket cost.
Any payment on behalf of client for which prior permission is extended by the client shall be shall be treated
as out of pocket cost.


05

ESCALATION MATRIX
Clients must be appropriately informed about the Escalation Matrix of Neusource and must be ensured that all
executive positions appropriately handle the queries at their level; further clients must feel that they are important to
us hence at least once in a two days he must get an intimation about status of their open ticket.

KNOW THE ESCALATION MATRIX TO REPORT YOUR COMPLAINT TO A HIGHER LEVEL EXECUTIVE IF IT IS NOT SATISFACTORILY
RESOLVED.

STEP 1: SUBMISSION OF YOUR COMPLAINT
You will have to raise your complaint with our client service department as given below. You will receive a detailed
response within 7 days. Register your complaint with us at cs@neusourceindia.com to our client coordinator or call us
at our number +91- 954 000 3546
Please provide us with your name, mobile number and a detail about the resolution you require.

STEP 2: ESCALATION, IF THE COMPLAINT IS NOT RESOLVED WITHIN 7 DAYS
If you have not received a satisfactory response from the channel as per Step 1, you can escalate your complaint to our
COO at hemant@neusourceindia.com or call to his number +91- 954 000 3545
Please mention the complaint reference number assigned to you for speedy resolution.

STEP 3: ESCALATION TO A DIRECTOR (ADMIN)
Our Admin Department closely monitors & examines each client complaints and provides an impartial resolution. If
your complaint has not been resolved to your satisfaction as per Step 2, you can escalate this complaint to our CEO at
jai@neusourceindia.com or can call to his number +91- 9540003547.
Please mention the complaint reference number assigned to you for speedy resolution.


06

HOW WE HANDLE YOUR ASSIGNMENTS
Client
Requirement
Analysis Team
Project Assigned
to
Client Service

Disintegrate
Project into
Assignment

Client Service

Assign
Sr. Manager &
Controlling
Project Outcomes

Sr. Manager

Assign Manager
&
Controlling
Assignment

Manager


Activity
transfer to
Executive

07

HOW WE CONTROL YOUR ASSIGNMENTS
Weekly Assessment of all Operations Team
Assignments Progress
Client Comments
Executive Team Results
Co-ordination issues

Visit Report of Managers
Comment on Executives
Comment on Assignments
Client Comments

Daily Report of Executives
Activity Progress
Time Involved


08

ASSOCIATIONS

ISO 9001:2008

Paperless Office Movement

Greaves Group

Language Mart

Tally ERP 9

Level IV Consulting


09

WHAT YOU CAN EXPECT FROM US


10

WHAT OUR CLIENTS SAY…
MANMOHAN MALIK, (CMD), HIMALYA INTERNATIONAL LIMITED, NEW DELHI

I have found your Audit staff as Young & energetic. You have really clustered a strong team. I have been working with
you since last Four years and always found your team as excellent performer specifically in the area of drafting & their
problem solving approach. You manage your subordinates very well remotely, I appreciate your system & discipline you
maintain within your organization. I had an idea of what changes were needed for my organization, but the technical
assessment provided by your team in every aspect of our workings like infrastructure, software solutions, client
solutions, team hierarchy were just tremendous and helped a lot in assessing our whole business scenario. It was very
valuable to have an objective assessment of our processes, and validation that we are in fact performing at a high
level, through workflow developed by your team.
NEERAJ CHHIBBA, (PRESIDENT),INDIAN SUBCONTINENT, NAGARRO INC

Firstly, may I congratulate you on a highly successful recruitment drive for the role of Executive Manager, the standard
of all Candidates you sent was highly appreciative and selection was really as per our expectation and hoping to give
due satisfaction in terms of performance and discipline. Thank you to your team at neusource for exemplary efforts
throughout the process. Further, I have been impressed with your approach and style of working by Neusource and
from what I have seen to date, I have in fact already forwarded your name to a couple of my friends. Please take care,

CA VIKAS WADHAWAN, (CFO), PROPTIGER.COM, NEW DELHI

I have worked with Hemant on a Project and Hemant was working as one of the Key service provider of the project.
Hemant and his team is hard working and dedicated. They takes up the responsibility and puts their best of the effort
to ensure the best of the delivery from their side.

DEEPAK MITTAL, (DIRECTOR), TECHLAB AUTOGAS PRIVATE LIMITED, NEW DELHI

You guys seems to have done an extensive research with respect to accounts outsourcing jobs and managing the
mismanaged accounts, you have equipped a good team, and you are really good in making systems. Our Auditors
seems to be happy now, we face very minimal hassles in annual audit as compared to our situations before your
commencement of our assignment. Your MIS reports help us in day to day decision making. Your executives are flexible
& have Positive attitude.

AND MANY MORE…

Because satisfied clients make us happy…


11

SOME REPUTED CLIENT..


12

WHAT WE DO…
ACCOUNTING

We are a proficient Accounts outsourcing company, involved in the
process of rendering Accounting services, for many reputed clients on
pan India basis. Our sincere and dedicated workforce provides
excellent services to the clients so as to attain maximum level of client
satisfaction. Moreover, these experts are thorough with the pay roll
processing and also possess vast experience in preparing lengthy
reconciliation and many other allied technical services.

WE COVER FOLLOWING AREAS WHILE TALKING OF ACCOUNTING SERVICES

1. Book keeping
2. MIS Reporting
3. Payroll Processing
4. Inventory Management
5. Return Filing & Form Issuance
6. Client & Receipt Management
7. Party & Branch Reconciliations
8. SME Accounting Management
9. Vendor & Payment Management
10. Statutory Compliance Management
11. Billing System & Sales management
12. Process Monitoring
13. Client Representations


13

ASSURANCE SERVICES

Backed by the support of our professionals, we are able to provide excellent and complete Assurance & Investigation
services to our clients. These services are rendered by our professionals and are highly appreciated by clients. Our services
help in improving the accuracy, financial efficiency and stability of client's business. We provide solutions related to internal
auditing, statutory auditing, business auditing, tax auditing and pre- audit compilations. Furthermore, our services are at the
core of any financial management setup and ensure proper working of any organization as per the laid down internal
controls.
We go through a 5 process Audit procedure to carry out the assignments, these are:
1. Document & Information Collection
2. Audit Planning
3. Verification
4. Assessment of Results
5. Report Drafting

WE COVER FOLLOWING AREAS WHILE TALKING OF ASSURANCE SERVICES

1. Control Assessment
2. Cost Audit
3. Energy Audit
4. Enviourmental Audit
5. Expense Assurance
6. Financial Audit
7. Fixed Asset Audit
8. HR Audit
9. Inventory Audit
10. Investigation
11. IT Audit
12. Legal Audit
13. Marketing Audit
14. Process Audit
15. Production Audit
16. Quality Audit


14

CONSULTING

Information Technology sets the strong foundations of any organization. Over the period of time, new technologies have
emerged and it has become challenging for the organization to adopt and manage their systems. In addition, bringing in new
technology in the organization is equally challenging as technology evaluation requires time, effort and expertise. We at
Neusource always endeavour to provide our clients best consulting service so as to make them enabled to fight the new
challenges emerging in business market and economy.

WE PROVIDE CONSULTING SERVICES IN FOLLOWING AREAS

1. Tax Consulting
2. System & Internal Control Review System & Internal Control Review
3. Accounting system Evaluation
4. Purchase Management System
5. Inventory Management System
6. Tally Customization & Utilities
7. MIS Reporting Channelization
8. Paperless Office Conceptualization
9. Internal Control System Development
10. ERP Modules Implementation & Training
11. Instruction Management system
12. Management & Strategic Consulting
13. Onsite Consulting
14. Process Study & Review


15

CORPORATE SERVICES

We are offering a wide range Corporate Services which are
capable of meeting the diverse demands of the corporate
sector. This service is also aimed to improve the skills of
corporate employees. Thus this range of service is not only
meant for offering team spirit, work culture and increasing
the output of the employees but is also helpful for
organizational development.

WE PROVIDE FOLLOWING SERVICES UNDER THIS AREA

1. Return Filing Camps
2. Help Desk
3. Seminars & Workshops
4. Short Term Executive/ Team Placements
5. ISO Certification Services
6. Consultants Visit on Demand
7. Regular Consulting Support


16

RETAIL SERVICES

A complete 360 Degree Virtual Accounts office & Liaison Support provided by Neusource; are available to each and every
individual and small business. Neusource provides a complete range of compliance & consulting back office services that
any business consultant or their own Account office would have supported.

Neusource Retail services are basically meant for those organizations and business owners who do not have their own
accounting or back office facility or they do not wish to own any such office in their own facility by whatever reasons; here
Neusource process all the accounting etc. in its back office facility and process the required results as agreed. We thrive to
give feel to our clients as if it is in their own facility.

WE PROVIDE FOLLOWING SERVICES UNDER THIS AREA

1. Virtual Account office
2. Statutory Filings (ROC, Income Tax etc.)
3. Management & Strategic Consultancy
4. Certification & Report Preparations
5. Departmental Representations
6. MIS Reporting & Ledger Scrutiny
7. Control over Statutory Compliances
8. Critical Performance Reports
9. Registrations & Permissions under different Tax Statutes
10. Audit Preparations


17

ACCOUNTING & BUSINESS DECISION –
A NEUSOURCE PUBLICATION
"Accounting & Business Decisions" compiled by Team Neusource:
"this is a complete knowledge packed technical tool collection that
provides a complete understanding on how a business can use its
accounting setup as a 'decision support centre'. This book takes up
the full responsibility to give full insight of the technical tools and
also the areas where such tools can be implemented."
Book suggests not only the approaches to take the decisions but
also gives glimpses on how to implement those decisions for the
best interests of business. Because growth of business is the only
motto of every entrepreneur. Authors are the great supporters of
entrepreneurship in each individual. Consider few lines from book:

"Raghav is the managing director of Diziworld, a digital printing service for large
companies based in New Delhi. After a few years of managing accounts by the
unprofessional staffs & unmanaged systems, Raghav realised that there would be
business benefits in introducing a professional touch in accounting. Here Raghav
explains how he moved in the right direction of improving accounting for his
business and what he is now able to do at his fingertips."

So this book handles all the way a practical outline for those who take real interests in their business.


18

WE ARE EAGER TO MEET YOU
PLEASE FIND BELOW THE DETAILS OF OUR PLANNED TURNAROUND CONSULTATION

DON’T FORGET…
TO COLLECT IN OUR TURNAROUND CONSULTATION… Absolutely Free

30 Day Subscription to our Instruction Management System
Handbook titled “Accounting & Business Decisions” – our own research material
List of 130 areas to work upon that will certainly fulfil your Dream of Growing your Business

CONTACT DETAILS

Neusource Process Outsource Private Limited
Corporate Office:
A - 96, Ground Floor, Shanker Garden ,
Opp. Vikaspuri P.S., Vikaspuri, New Delhi -110018 (India)
Ph.: +91-11-45542840 Client Care Line: +91-954 000 3546
Email: info@neusourceindia.com
For more info visit to www.neusourceindia.com

Corporate profile

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Corporate profile

Similar to Corporate profile (20)

More from CA Hemant Gupta

More from CA Hemant Gupta (20)

Recently uploaded

Recently uploaded (20)

Corporate profile