3. 3 Definition: Internet A vast network that connects many independent networks spanning over 170 countries in the world. It links computers of many different types, sizes, and operating systems, and of course, the many people of those countries that use the Internet to communicate.
4. 4 The Internet didn’t just happen… Other inventions in our history had to happen in order for the Internet to be created. Telegraph Radio Telephone Television
5. 5 The Development of the Telegraph The idea for the telegraph—sending electronic signals across wires—originated in the 1700s. Samuel Morse, a New York University professor, presented his version of the telegraph to Congress in 1838. Morse built the first telegraph system in 1843 from Washington, D.C. to Baltimore. Western Union was the first company to build a transcontinental telegraph line in 1861.
6. 6 World Changes due to the Telegraph Before the telegraph, it took days, weeks, and even months for messages to be sent to a far-flung location. After the telegraph cable stretched across the US in the 1850s, a message could be sent in a matter of minutes. Politics used to be isolated to regions; with the telegraph, information seemed to flow like water.
7. 7 The Development of the Radio Guglielmo Marconi first developed the idea of a radio, or a wireless telegraph, in the 1890s. In 1895, he was able to send a wireless message to a source more than 1 km away. In 1897, he received the official British patent for the radio. By 1900, there were four competing wireless systems.
8. 8 Development of the Radio More sophisticated messages Radio waves transmitted thousands of miles by 1914 Initially developed for military use in WWI 1930s called the “Golden Era of Radio” Nearly 80% of Americans owned a radio by 1939
9. 9 World Change Due to the Telephone Within 50 yrs of its invention, the telephone became an indispensable tool in the US. Many people debated the positive and negative aspects of the telephone
10. 10 The Development of the Television In the 1930s, several broadcast stations began producing television programming. Radio companies, such as NBC and CBS, built stations in New York. WWII slowed down progress on the television; people and resources were directed to the war. By the 1950s, television had replaced radio as the dominant broadcast medium and took over home entertainment. In 1946, 8000 U.S. homes had televisions; by 1960, the number increased to 45.7 million.
11. 11 The Development of the Internet The public internet came along after 40 years of television dominance and decades of private internet use and development. The key innovators were dozens of scientists whose work covers decades; The entrepreneurs were thousands of political leaders, policy makers, technology administrators, government and commercial contractors, and even grassroots organizations.
12. 12 The Development of the Internet In the early 1960s, a group of scientists came up with the ideas that allowed them to individually dream of and eventually come together and create a globally interconnected set of computers through which everyone could quickly and easily access data and programs from any site.
13. 13 Development of the Internet With the possibility of nuclear war with Russia on the horizon, the United States began to focus attention to its vulnerable communications network. A change from centralized networks (direct message routes) to decentralized networks (multiple route messaging) began to take place. The Defense Advancement Research Project Agency was born in 1958 and began its work on developing ARPANET, a large scaled computer network in order to accelerate knowledge transfer and avoid doubling up of already existing research.
15. 15 Development of the World Wide Web In 1991, the World Wide Web was developed by Tim Berners-Lee as a way for people to share information. The hyper-text format available through his Web made the internet much easier to use because all documents could be seen easily on screen without downloading. The first browser software—Mosaic—was introduced by Marc Andreesen in 1993, and it enabled more fluid use of images and graphics online and opened up a new world for internet users.
16. 16 World Changes Due to the Internet After Tim Berners-Lee brought his “WWW” to life in 1990, and Andreesen launched Mosaic in 1993, the Internet had an estimated 16 million users by 1995. Individuals all over the world began sharing their interests, hopes and dreams online, and the number of internet users is now nearing one billion. The Internet has become a crazy-quilt mix of commercial sites, government information, and incredibly interesting pages built by individuals who want to share their insights.
18. What is Internet Marketing? The marketing of your products or services over the Internet It is also referred to as Web Marketing, Online Marketing, or eMarketing An Internet marketing strategy is necessary to effectively compete in today’s business environment
19. Internet Marketing! Since 1996, the Internet has captured significant public attention. Exponential growth in Internet hosts and personal computer adoption has led to dramatic increases in online activity. The Internet, and the World Wide Web in particular, has revolutionized the promotion and communication functions of businesses. They empower personal marketing campaigns and one-to-one marketing. Instead of addressing broad audiences through mass media, such as television and radio, businesses are developing personal relationships with their customers. The Internet has multiplied the speed and reach of interactive communications, opening opportunities that were only fantasies two decades ago.
21. Social Media Marketing is a Journey! Meet people from all over the world! It’s a journey to countries all over the world! It’s like visiting a country a. spreading out your message!
22. Social Media Marketing… Wikipedia says: Social media are primarily internet-and mobile-based tools for sharing and discussing information among human beings. The term most often refers to activities that integrate technology, telecommunications and social interaction, and the construction of words, pictures, videos and audios. The interaction, and the manner in which information is presented, depends on the varied perspectives and “building” of shared meaning among communities, as people share their stories and experiences. Businesses also refer to social media as user-generated content or user-generated media.
23. Social media marketing SM Marketing relies on the audience to distribute and engage in the dialogue and sometimes the creation of additional content. Its about engaging, communicating via a dialogue and interacting with people. More so customers. Increasing traffic to a site by links, brand awareness and well attention. You pay attention to what your customer/user wants and needs! You do this by listening, interacting, chatting. One does this by having a presence on social networking sites and channels. http://wiki.beingpeterkim.com/
24. How Can Social Media Marketing Help? It can help you promote your business by: Allowing you to easily manage individual or mass communication Assisting you in managing your brand Creating and presenting your business identity Generating customer trust and loyalty
25. Social media represents a fundamental shift in the way consumers discover, share, and experience the positive and negative attributes of any brand/business…and that goes far beyond “how do I set up and manage a fan page on Facebook?” or “what’s the best way to use Twitter?” Social Media Marketing! Jason Heller, EVP, Laredo Group
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27. To influence human behavior, a change agent must merge three factors into on moment: motivation, ability, and triggers.
28. Facebook and Twitter motivate people, facilitate behavior and trigger actions that create company value.Dr. B.J. Fogg, Stanford University
29. Internet Marketing is More Than a Web Site… I already havea web site… isn’t that enough? Building a web site is a great first step Internet Marketing is necessary to generate buzz and traffic Traffic generates business Business brings profits!
30. A Gas Station in the Forest A web site without effective marketing is like building a gas station in the middle of a forest!
31. Marketing Your Web Site Traditional Marketing Television Radio Newspapers Magazines Billboards Direct Mail Word-of-Mouth Internet Marketing Video sharing web sites Blogs, Micro-blogs Social Networks Widgets Search Advertising Direct Email Word-of-mouth
32. Internet Marketing is More Than a Web Site… I already havea web site… isn’t that enough? Building a web site is a great first step Internet Marketing is necessary to generate buzz and traffic Traffic generates business Business brings profits!
33. Word-of-Mouth Marketing People buy products and services from companies they trust People are more likely to trust a friend’s recommendation than to trust an ad Positive word-of-mouth increases credibility
34. Web 2.0/Social Media What is Web 2.0? The 2nd generation of the World Wide Web Movement away from static web pages to dynamic web applications Web 2.0 sites are Social Media that help us communicate A LOT faster! “It’s Word-of-Mouth on steroids!”
35. How Can Social Media Help You? It can connect you with customers, vendors, and potential business partners Spread the word about your business Increase your credibility and relevance on the Internet
36. Where Content is King… Social Media is all about: Content Delivery – putting it out there Content Visibility – letting some people see it Content Virality – broadcasting it to EVERYONE!
39. The Big Deal over Social Media Marketing Marketing Natalie Guse Some Statistics!
40. . Facebook is used in more than 35 different languages and 170 countries and territories. The Big Deal over Social Media Marketing Marketing Natalie Guse If Facebook was a country it would be the 8th largest country in the world! 150 million people around the world are now actively using Facebook and almost half of them are using Facebook every day. This includes people in every continent—even Antarctica.
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42. In February 2009, social network usage exceeded web-based e-mail usage for the first time:
43. Mind-Blowing Statistics: YouTube If YouTube were a country, it would be the third most-populated place in the world. 20 hours-worth of video is uploaded to the site every single minute. According to Youtube themselves, over half of users visit the site at least once a week. The #2 largest search engine in the world is YouTube
44. Mind-Blowing Statistics: Facebook The site has more than 300 million active users globally. The average user has around 120 friends on the site. Every single month, more than a billion photos are uploaded to the site. The fastest growing segment on Facebook is 55-65 year-old females
45. Mind-Blowing Statistics: Twitter Over the past twelve months, Twitter’s year-on-year growth rate has broken the 1000% barrier. Tuesday is the most active day for Tweeting, followed by Wednesday and then Friday. Reported that 5% of Twitter users account for 75% of all activity and that 72.5% of all users joined in the first 5 months of 2009.
46. Social Media a Fad? Hmm… Study on growth of Social media – 75% of Internet users involved in Social Media in 2008.
58. The Social Technographics™ Ladder Publish a blog Publish your own Web pages Upload video you created Upload audio/music you created Write articles or stories and post them Creators Post ratings/reviews of products/services Comment on someone else’s blog Contribute to online forums Contribute to/edit articles in a wiki Critics Use RSS feeds Add “tags” to Web pages or photos “Vote” for Web sites online Collectors Maintain profile on a social networking site Visit social networking sites Joiners Read blogs Watch video from other users Listen to podcasts Read online forums Read customer ratings/reviews Spectators None of the above Inactives The Forrester – and industry-standard – model for measuring use of social media
59. P O S T The 4-Step “Social Strategy” PeopleAssess your customers’ social activities Objectives Decide what you want to accomplish StrategyPlan for how relationships with customers will change VISIBILITY! TRAFFIC! CONVERSIONS! PROFITS! Technology/TacticsDecide which social technologies and tactics to use
76. Things You Could (Should) Work on Social Media Strategy & Planning Social network profile setup & management Facebook / Twitter specialists SEO 2.0 – Social Content Marketing & Optimization Social Conversation Marketing Online Video Marketing Online Reputation Management Local search, blended (Universal) search
77. Some Tactics – “Everywhere” A Good Title & Description – Make or Break Your Social Media Submission Bad: “PDRestoration Water Damage” Good: “Water Damage Cleanup Services – Complete In Less Than 24 Hours.” “Get The Clean Up Job Done By The Most Trusted Name in the Business: Paul Davis Restoration”
78. Copy & Attention Brands: Got Milk? Where’s the Beef? We Try Harder Just Do It. “Men Wanted – For hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful - honor and recognition in case of success” -- Ernest Shackleton AIDA = Attention, Interest, Desire & Action. Ask a question Tell A Story How to, How, Why, Which, Whoelse
80. How To Start “Fishing”: Social Networking WHAT FISH TO CATCH? Who’s buying your services/products? Who are the people? WHAT WATERS DO THEY SWIM IN? Twitter, Facebook, LinkedIn, Youtube, Blogs WHAT HOOKS/FLIES WILL THE FISH BITE ON? What do the buyers crave, what connects you to them Break products/services down, create a hook per bite WHAT CASTING METHODS TO PLACE YOUR HOOKS FOR BITES? Converse naturally: Engage, Relate, Share, Speak with, not at REEL THE FISH IN, CATCH & COOK “play” with the line, but don’t let it off the hook! Cook in stages – Example: Twitter to “hook”, Facebook to “Eat” Special offers
81. Local Search Tips – Top Factors Add Google/Yahoo local business listing with the address in the city being searched. Ensure citations from major data providers, such as infoUSA, Localeze, and Internet yellow pages providers. Associate your local business listing in the proper categories. Include a claimed, verified local business listing with Google/Yahoo. Include product/service keywords in the title of your local business listing. Tip: Getlisted.org
101. Facebook What is it? Facebook is a social networking web site where users can join networks organized by city, workplace, school, and region to connect and interact with other people Why use it? Create a customizable presence for your business and connect with your customers on a more personal level How to use it? Go to Facebook.com and create a page for your business, advertise your Facebook page and grow your connections
103. Twitter Tactics Schedule time to research posts for the week Use Tweetlater.com to schedule posts Auto-direct message to useful information Auto-Follow and send additional information Track activity with budurl.com Use Twitter to send feeds into FB, others Use “cloaked” links 5% of the time. It’s about “them”, not you.
104. Twitter What is it? Twitter is a service to communicate and stay connected through the exchange of quick, micro-messages Why use it? Communicate with your customers about events, promotions, special offers, and more How to use it? Go to Twitter.com and create a free account, grow your list of “followers” and start communicating with them via “Tweets”
105. Tweeter Tips Lurk, Learn and Leverage Not broadcast, approach like a conversation Speak the same language as your audience Grow organically People have personality, companies don’t. Balance between personality and professionalism Follow people back www.ft.com, 7/21/09
107. Yelp What is it? Yelp is a social networking site that allows users to provide their reviews and opinions on restaurants, stores, and other businesses Why use it? Monitor your customer feedback and keep your business details up to date How to use it? Go to Yelp.com and look up your business to see what people are saying about you, use the user feedback to improve your business
109. YouTube What is it? YouTube is a video sharing web site where users can upload, view and share video clips Why use it? Upload videos about your products or services and embed your videos in your web site How to use it? Go to YouTube.com and sign up for a free account, start uploading videos and advertising your YouTube channel
112. Ranking Factors: Youtube (suggested) Usage of core keywords How community/social driven the video is The title and description of the video, as well as the usage of keywords, links and tags in the description View counts and frequency The video’s user ratings How often the video is shared and favorite’d How often the video is added to playlists/what playlists it’s on How often the video is flagged The number of comments the video’s received and how often it’s thumbed up/down Whether the video comes from an authority channel (like a site that gets a “one box” result) The amount and types of links pointing at the video How many times the video’s been embedded How many video responses (if any) the video has received The number of subscribers/channel views Whether you’re using paid search to promote your video (you can use paid search advertising for a short burst of awareness)
113. New Things Going On! Automatic Social Creation Tools & Help Setup & Profile Productivity Twitter Facebook Yelp Local Search and more… Online portal & resources, PDR Updated Web Templates New Pages, Press Releases, Content, Blog
115. Tips for Using Social Media Start out small Clearly define your marketing objectives Select your target market Assess your capabilities and know-how Execute your online strategy Measure your effectiveness Most importantly, experiment!
116. Social Media Disclaimer There is no silver bullet! Not all online strategies will be effective for all business types It is up to you as the marketer to determine the appropriate marketing channels and to constantly measure their effectiveness
http://www.mzinga.com/a/pdf/mzingawp-socialmedia_marketers.pdfBlogs provide a mechanism for members to share their thoughts and ideas while also following the blogs of experts and thought leaders. The conversational nature and flexibility of blogs make them ideal for communicating with your customers and prospects, while also allowing them a channel to provide feedback to you via commenting. Discussion forums – Forums enable sharing of multiple perspectives on specific topics, better connecting members both in terms of ideas and personal relationships. Helping foster tighter personal relationships means greater participation and engagement. Forums are also the “grandfather of social media,” having been in use for decades, and provide a familiar jumping off point for many new membersVideo and audio sharing – If forums are the grandfather of social media, then podcasts and video are the “new kids on the block.” They provide a compelling alternative to text‐based content and can add a new dimension to your community initiative. They do, however, require an additional level of oversight and moderation. Adding audio and video content can be a critical component to some marketing community initiatives. Idea management – This application gives your customers and prospects a voice in your innovation process. With simple idea creation, total transparency, and straightforward voting mechanisms, idea management streamlines innovation and gives you immediate feedback on your initiatives. Social profiles – Social profiles provide a way for members to connect socially as well as professionally, enabling new members to locate expertise within the community. Social profiles also provide visibility into member challenges, giving your company insights into potential pitfalls and opportunities before they arise. As with Facebook, advanced social profiles allow members to post on each other’s “walls,” update their status, and chat with one another, creating a more cohesive and personal community experience. Ratings and rankings – Ratings and rankings are designed to enable members to provide feedback to other members within the community. It’s also useful to have member rankings (and status) corresponding to each member’s level of activity in the community, creating a hierarchy of membership based on the criteria that’s important to the sponsoring company. Shared file repository – It’s often necessary to share product documentation and other files in online communities. The shared file repository is built to support this requirement. The file library is critical for communities built to support discrete events where presentations, transcripts, and documentation are an important component of success. Event chat – This application is designed to provide a way for community members to ask questions and receive answers from an industry expert or luminary. The event chat provides multiple layers of filters and reviews to manage the high volume of questions that typically flow in during live events. Event chat is also a fantastic way to gauge member interest/sentiment around a certain topic.
