4. Discover Manage Optimize Plan
SaaS Vendor Management for the Enterprise
IT TeamProcurement
SaaS Buyer
5. Today’s Agenda
1. Meet Keith &
GoDaddy.com
2. Key Shifts from SaaS
3. SaaS Buying
4. SaaS Optimization
5. SaaS Life-Cycle /
Renewal
Patrick Lowndes
Co-Founder & CEO of
VendorHawk
6. Our Special Guest Today
Meet: Keith Tice,
Chief Procurement Officer
Interesting Fact:
Joined in 2013 – 28,311 suppliers
Now in 2017 – 1,700 suppliers
7. Major Shifts in Software
Spending
To:
Buyers from all
Departments,
Monthly on card
without IT
To:
Cloud-Based,
SaaS
Subscription
Built-in Support
From:
On-Premise,
Perpetual License
SLA & Maintenance
From:
Central IT Buys,
Using ELAs
8. Common SaaS Lifecyle
Overbuying
SaaSDon’t we
already have
this kind of
product?
Cost-Leakage
from Un-used
SaaS
“Increase my
budget!”
Buy/Renew
Rollout
Consume
Optimize &
Budget
Renegotiate
Under-Adoption
“Did we get the best
deal?”
How many licenses left?
Hurry up and
decide
“Just add another
license.”
Overspendin
g
9. Easy to Buy
Reality: SaaS is really easy to buy, it proliferates &
duplicates.
• How have you made SaaS easy to buy at GoDaddy?
Don’t we already have that?
• Picking your battles (Price, Terms, Security)
10. Easy to Use
Reality: 37% of software goes unused according to 1E
2015 Cost of unused Software report.
• How does IT Procurement ensure software is being
used?
11. Easy to Renew
Reality: Most SaaS vendors use an auto-renewal
clause.
• How can IT Procurement ensure the SaaS product
is delivering value?
12. Top Takeaways
1. Buy: Make SaaS easy to buy, and pick your battles,
overcommunicating your buying process
2. Use: Communicate openly and often about SaaS
effectiveness and results you are getting or not
getting
3. Renew: Get out in front of renewals and don’t renew
SaaS licenses or services you are not using
We’re making it easy for businesses to manage all their recurring software subscriptions. Software as a Service is a great thing.
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
What is the SaaS policy? How have you communicated and overcommunicated your process?
You didn’t used to have as much of a problem with legacy technology.
Difficult question is: Who owns adoption and getting value from a SaaS vendor?How often are vendors re-evaluated mid-contract?
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
Businesses rely more and more on recurring software subscriptions with increasingly complex pricing models – creating these specific problems:
We’re making it easy for businesses to manage all their recurring software subscriptions. Software as a Service is a great thing.