GoToConnect Whitepaper

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© 2020, LogMeIn, Inc.
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GLOBAL SAAS
COMPANY
3,500+
EMPLOYEES
1.3B+
ANNUAL
REVENUE
tens of
millions
OF ACTIVE
DAILY USERS
5B
VOICE MINUTES
PER YEAR
190
Countries
Since 2003, we’ve helped
millions of people
and businesses do their best
work from anywhere.

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© 2020, LogMeIn, Inc.
Internal Collaboration External Engagement
• Sales presentations
• Online Training
• Interviews
• Customer Service
• Marketing Webinars
• Team Collaboration
• Huddle Rooms
• Unified Messaging
• Call Routing
• Call Center
InRoom Link /
Webcasts
Cloud VoIP /Analytics
Video / Audio
Training / Events
GoTo Collaboration Suite
TRUE UNIFIED COMMUNICATIONS & COLLABORATION

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© 2020, LogMeIn, Inc.
ü Support your long-term remote
work strategy
ü Control access to sensitive
business apps, including
GoToConnect
ü Integrated SSO, password
management, and MFA
ü Integrated with GoToConnect
through SSO.
SECURE REMOTE WORK
Better, together. For a better way to work.

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© 2020, LogMeIn, Inc.
Unified
Communications
and Collaboration
YOUR GATEWAY TO UNIFIED COMMUNICATIONS
UCC First
Meetings First Voice First

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© 2020, LogMeIn, Inc.
• GoToConnect has everything your business needs to run 100% remotely - from cloud-based business
phones (VoIP), to video conferencing, text and chat.
• Employees can meet, talk, chat, text and collaborate all in one platform
• One single, affordable price
ONE SIMPLE, SEAMLESS,
RELIABLE PLATFORM
FOR VOICE AND VIDEO
Employees can meet, talk, chat,
text and collaborate seamlessly
YOUR TRULY UNIFIED BUSINESS PHONE AND MEETING SOLUTION IN THE CLOUD.
Replace this image with
a remote worker on
their phone.

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© 2020, LogMeIn, Inc.
ANY DEVICE ANY LOCATION
VOICE SCREEN SHARING
INTEGRATIONS
TEXT
MESSAGING
FAX VIDEO CONFERENCING
AUDIO CONFERENCING
PRESENCE
EVERYTHING YOUR REMOTE WORKERS NEED

8. RELIABLE: GLOBAL REDUNDANT DATA CENTERS
Scalability
Unlimited Capacity
Uptime
99.99% SLA
Ownership
LogMeIn
New York, NY
Dallas, TX
Los Angeles, CA
2 Centers
Chicago, IL
Sao Paulo, Brazil
Frankfurt, Germany
Sydney, Australia
Atlanta, GA
Salt Lake City, UT
Las Vegas, NV

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© 2020, LogMeIn, Inc.
RELIABLE: NETWORK TESTS AND ENHANCEMENTS
Ensure the network is voice and
meeting-ready before you find
out it isn’t.
GoTo Network Test
Business Continuity
Just keep dialing. Business Continuity
delivers automatic local failover and
emergency service continuity–
even during a WAN outage.
SIP Trunk
Integrate seamlessly.
Certified SIP trunks
extend the power
of your existing
PBX solution.
SD-WAN
Get enterprise-grade
features, quality of
service, and security,
without paying for
premium MPLS
connectivity.
Office Enhancements

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© 2020, LogMeIn, Inc.
SECURE: INTEGRATED WITH LASTPASS
Secure Calls
SOX
Meeting Lock Meeting Password
Secure Meetings
SOC 2 Type II
SOC 3 Type II

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© 2020, LogMeIn, Inc.
MOST RECOMMENDED
NPS Score: 68
Industry average of 27.83, placing GoToConnect in a similar
customer-satisfaction tier as market leaders such as Apple
(NPS score of 72), Amazon (69), and Netflix (68).

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© 2020, LogMeIn, Inc.
THEIR WORDS, NOT OURS
• GoToConnect ranks as the top Best VoIP
provider by G2 Crowd.
• LogMeIn named a Challenger for the 1st time
in 2019 in Gartner UCaaS Magic Quadrant.
• LogMeIn named a Leader in the Gartner
Meeting Solutions Magic Quadrant.

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© 2020, LogMeIn, Inc.
DESKTOP APP
No additional hardware is required
to run GoToConnect. Users have
complete access to calls, meetings
and more via their browser or via
the desktop app.

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© 2020, LogMeIn, Inc.
GOTOCONNECT MOBILE
Calls, Meetings, Text, and Chat In the Palm of Your Hand

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© 2020, LogMeIn, Inc.
GOTOCONNECT PHONES
GoToConnect partners with the leading desk phone vendors
to get you hardware perfectly suited to your needs.

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© 2020, LogMeIn, Inc.
GOTOCONNECT MEETINGS
GoToConnect incorporates
the power of GoToMeeting
technology and natively
embeds it within the
GoToConnect application.

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© 2020, LogMeIn, Inc.
GOTOCONNECT EASE OF USE
Dial Plan Editor

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© 2020, LogMeIn, Inc.
GOTOCONNECT INTERNATIONAL CALLING
International calling to 52 countries

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© 2020, LogMeIn, Inc.
GOTOCONNECT INTEGRATIONS
ü Single Sign-On
ü Screen Pop
ü Call Logging
ü Call Notes
ü Click to Call
ü Dynamic Call Routing

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© 2020, LogMeIn, Inc.
• Free Up IT Resources
• Customize To Your Business
• Clear Economical Pricing
• Accelerate Agent Workflow
Increase customer satisfaction and improve agent outcomes

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© 2020, LogMeIn, Inc.
• Agents can handle queue calls inside of GoToConnect and access real time metrics inside the queues that they serve.
• Agents can manage their assigned queues, manage calls on hold, see activity and connect with inbound dials from a streamlined interface.
• Agents can manage call queues directly from GoToConnect,and see calls on hold.
Easily Log in when Ready for Calls
Simply Sign Out when Finished for the Day
One-Click pause for Breaks & Lunches
Once Back, Simply Click “Ready for Calls”
SUPPORT CENTER: AGENTS

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© 2020, LogMeIn, Inc.
• Supervisors have an agent effectiveness dashboard and real time analytics inside of GoToConnect.
• Agent effectiveness shows real time analytics by call queue and by agent to provide insight to supervisors and administrators.
• Supervisors can gain quick visibility into assigned call queues, including longest wait time, unattended callers and number of agent assigned.
SUPPORT CENTER: SUPERVISOR

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© 2020, LogMeIn, Inc.
SUPPORT CENTER: ADMIN
Assign Roles to Other Admins, Supervisors & Agents
Assign Supervisors & Agents to Their Queues

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© 2020, LogMeIn, Inc.
§ Call Centre Analytics
§ Advanced Ring Strategies
§ Agent Login-Logout
§ Escape from Call Queue
§ Pre-Call Announcement
§ Queue Call Barge
§ Queue Call Spy
§ Queue Call Whisper
§ Report Caller Hold Time
§ Unlimited Call Queues
§ Wait Time Announcement
§ Pause Reasons
MORE SUPPORT CENTER FEATURES

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© 2020, LogMeIn, Inc.
ONBOARDING

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© 2020, LogMeIn, Inc.
THANK YOU