1. 9745 Long Point Rd Apt 38
Houston, TX 77055
Phone: (850) 543-6576
Bruce.hoskins71@gmail.com BRUCE HOSKINS
● Team Leadership ● Quality ● Problem Solver ● Adaptable
A professional who always strives to be self-sufficient, knowledgeable, and think outside of the box while
successfully leading highly-skilled, cross functional teams to execute strategic and tactical plans.
Communicates effectively and builds strong professional relationships with upper-level management and
executive leaders to achieve consensus across the organization. Recognized as a leader and mentor to the
Nation’s finest while completing a full career in the US Air Force. Core skills include:
Leadership Management Trend Analysis
Scheduling Logistics Safety Focused
Risk Management Continuity
EDUCATION & CERTIFICATION
 Community College of the Air Force
Associate of Applied Science in Aviation Technology
 Airman Leadership School
 Non Commissioned Officer (NCO) Academy
 Jet Engine Mishap Investigation Course
 MTA Windows Fundamentals
 CompTIA A+
 MTA Network Fundamentals
RECOGNITION:
 Air Force Meritorious Service Medal
 2 Air Force Commendation Medals
 Air Force Achievement Medal
 6 Air Force Good Conduct Medals
CAREER & SKILL HIGHLIGHTS
Leadership: Directed Mass Casualty exercise with the City of Enid, OK Emergency Operations Center
(EOC), Garfield County EOC, and Vance AFB, OK EOC. This exercise culminated in valuable lessons learned
and logistical challenges that were overcome when dealing with multiple agencies.
Management: Managed multiple Flight Safety Programs simultaneously (Bird Aircraft Strike Hazard
Program, Mid Air Collision Avoidance Program, and Mishap Investigation Program). All programs were
successfully managed with no loss of aircraft or aircrew.
Trend Analysis: Developed and maintained database to keep track of aircraft maintenance issues that are
outside two standard deviations. The trend analysis program allowed statistically driven recommendations

2. in regards to preventative maintenance, enhancements to time change requirements, and prevented
possible catastrophic failures that could cause loss of life or aircraft.
Scheduling: Utilized maintenance management skill set to schedule the appropriate technicians needed
for 24 hour operations during Operation Iraqi Freedom. Scheduled and planned downtime of aircraft for
hourly and phased inspections.
Logistics: Ensured all personnel were up to date on all training, medical clearances , and security
clearances for numerous wartime deployments to the Middle East.
Safety Focused: Monitored safety practices and procedures following established safety rules and
regulations maintaining a safe airfield. Maintenance Member on Safety Investigation Board for jet aircraft
compressor stall induced flameouts and a member on a Safety Investigation Board for trainer aircraft
engine catastrophic failure.
Risk Management: Used risk assessment matrix to document all aircraft mishaps, processes of failure, and
made logical recommendations to reduce risk.
Continuity: Developed Continuity Program that had step by step procedures of all Flight Safety duties. This
was accomplished to ensure ease of transfer of duties with no loss of information.
PROFESSIONAL EXPERIENCE
Asurion
DirecTV Technical Support Representative – Houston, TX May 2015-Present
Effectively managed a high-volume of inbound and outbound customer calls; addressed and
resolved customer product complaints empathetically and professionally. Gathered and verified all
required customer information for tracking purposes. Defused volatile customer situations calmly
and courteously. Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call
center environment
ALS Empirica
Surface Logger - Houston, TX Aug 2014-Apr 2015
Connect various sensors to the drilling apparatus and install specialized equipment to monitor or
"log" drill activity of an oil field operation. Analyze Rock cuttings circulated to the surface in drilling
mud to determine positions of hydrocarbons with respect to depth, identify down hole lithology,
monitor natural gas entering the drilling mud stream, and draw well logs for use by oil
company geologist.
PTSD Foundation of America
Veteran Coordinator (Volunteer) - Houston, TX Mar 2014-Present
Supervise Veterans in recovery from Post Traumatic Stress Disorder. Coordinate all logistic needs of
Foundation to include transportation of veterans to numerous offsite meetings and appointments.
Lead group therapy sessions and council veterans on their progress through recovery program.
Administer website updates to include banner design and podcast implementation. Organize and
maintain electronic records database and solve any computer malfunction.
Sugarland PC

3. PC Repair Technician - Sugarland, TX May-Sep 2013
Troubleshot, repaired, and built computer systems. Removed viruses, recovered lost data to
ensure optimal computer performance, and remotely solved client issues in a timely manner.
Certification and Training Program for CompTIA, Microsoft Certifications 2009 - Present
 Able to scan, detect and delete embedded viruses and spyware
 Hands-on experience in assembly and installation of PCs
 Install/Configure OS (XP/Vista/7/8/Windows 2008 Server) and hardware for optimum
performance
 Understand all aspects of building PCs and installing operating systems, peripherals and
software packages
 Working with IP configuration (Command Line, PowerShell, and NIC)
 Troubleshoot network connectivity: DNS, DHCP, PING, IPCONFIG, cable connections, drivers
 Wireless: SOHO router config, Wireshark dataframe packets, OSI Model/Protocols
 Subnetting/Supernetting: configuring VLSM CIDR blocks to find “host IDs”, “Network Subnets”
 Troubleshoot performance via command line, and virtual performance
 Troubleshoot hardware inactivity problems for hard drives, RAM, power supply, Update BIOS
 RJ45/Ethernet cable: 568A/568B – Patch Panel termination – create Ethernet cables
 Virtual Machine: Virtualbox 4.0+ - created VMs for labs
U.S. Air Force 1989 – 2009
Flight Safety NCO – Vance AFB, OK 2006-2009
Investigated aircraft mishaps. Responsible for maintaining trend analysis of all types of mishaps
using statistical calculations. Incorporated a database of all aircraft in-flight emergencies Kept
inventory and inspected Mishap Response Kits. Inspected the airfield to ensure markings and
condition of surfaces were maintained.
 Additional Duty: Computer Systems Administrator - Managed ten client computers
and one server. Managed mishap investigation board Information technology
requirements as needed.
Maintenance Operations Control Senior – Eglin AFB, FL 2002-2006
Briefed Commanders on status of all fighter aircraft. Tracked location, maintenance issues, and
estimated time of repair for all aircraft. Dispatched specialists to trouble shoot and repair aircraft.
Managed daily operations responsible for 72 F-15C Fighter Aircraft and over 300 personnel.
Crew Chief 1989-2002
Responsible for airframe, engine, and hydraulic systems.