1. Brittany Allen
Upper Marlboro, MD 20774
301-357-4274
b.allen0815@yahoo.com
Profile
♦ More than 6 years of medical experience with progressive responsibilities in the
field of Ophthalmology
♦ Equally skilled in front office work processes and clinical ophthalmic testing
♦ Solid experience and proven track record in client billing, account receivables,
collection calls prior to patient’s visit, professional enforcement of co-payment at
time of service and accurate data entry for electronic claim submission
♦ Practice management experience as patient liaison
♦ Ability to lead a diverse team toward the corporate vision by galvanizing skill sets
and expertise inhabited by each team member
♦ Excellent communication skills, well spoken and articulate
♦ Good command of the Spanish language
♦ Ability to acquiesce skill sets when multi-tasking
Experience
August 2006 – Present Medical Receptionist/
Ronald Anderson, MD Ophthalmic Technician
Ophthalmologist - Private Practice
MedStar – Washington Hospital Center
Front Office Medical Receptionist
Primary responsibilities:
- open the office in the morning in preparation for welcoming and greeting patients
- receive and answer calls during the scheduling of patient appointments
- pull patients charts for current and forecasted appointments
- verify insurance and outstanding balances
- register patients according to office protocol
- explain clinic policies to patients during pre and post examination
Secondary responsibilities encompass but are not limited to the following:
- use Microsoft Excel and Word to create spreadsheets, manage data and create
documents
- organize and maintain forms required for front desk activities
- handle and manage the continuous flow of pertinent information within the office
environment
- maintain and file medical records
- employ HIPPA regulations by maintaining patient privacy and by assuring client
confidentiality espoused by HIPPA
- Extend courtesy and politeness to the clients and the public

2. Introducing Brittany Allen
Page Two
Front Office billing responsibilities
- enter payments into billing system
- balance daily encounter forms with daily receivables
- competent conflict-resolution acumen in resolving client and insurance company
billing queries
- good command of ICD-9 and CPT code structuring for securing maximum
reimbursements for medical services rendered
- proven track record of utilizing analytical problem solving skills
- well poised professional disposition manifested during daily multi-tasking and job
sharing
- collect and prepare deposit slips according to office protocol
- consistently profile grace under pressure
Ophthalmic Technician
Extensive practicum in rendering clinical support by performing the following:
- Perform visual field testing for central and peripheral defects
- Perform fundus photography to check the macular and optic nerve
- Apply drops to anesthetize, dilate, or medicate eyes per physician directive
- Instruct patients in caring for and using prescription contact lenses
- Instruct patients in inserting and removing contact lenses
Secondary responsibilities include:
- calibrating ophthalmic equipment and maintaining log of calibration checks
- maintaining a clean, comfortable and sanitized work environment in equipment
areas
- work harmoniously with patients of varied ages and diverse backgrounds
Education
Montgomery College Takoma Park Campus
Silver Spring, Md
Summer 2012 - Present
Taking on-line business classes in pursuit of an A.A. in Business Administration – one
class per semester.
References
Available upon request