1. 4218 N. 9th Ave. Cell Phone: (602) 400-3530
Phoenix, AZ. 85013 E-mail: bneal2@cox.net
Brian Neal
Objective: To obtain a challenging position that will utilize my talents with potential for
growth and advancement.
Education/
Certifications:
1982-1987 Streamwood High School, Streamwood, IL (Graduated/Diploma)
1988-1990 United States Air Force - (Pneudraulics Specialist)
1/1998 Engel Operators Course
3/1998 Engel Maintenance Course
8/1999 Toyo Maintenance Course
2007 Devry University – Major in Business Management/Accounting (No Diploma)
2011 ITIL V 3.0 Foundations
Software: MS Office (Word, Excel, Power Point, etc.), Power Pivot, MS Works, Lotus Notes,
Internet Explorer, Google Chrome, Windows 95 / 98 /2000/NT/XP/Vista/7/8, Photo Shop
Pro, Maximo (MRO and IBM versions), Tivoli Web timesheets, SharePoint, and Service
Now.
Professional
Experience
10/08-present AAA NCNU
Change Management Analyst
Conduct day to day management of the change management process.
Ensure changes are executed in line with standard operating procedures. This includes where
necessary coaching and supporting staff through the process.
Review Change Orders to assure Change Management Policies, Processes, and Procedures are
followed.
Apply a structured change management approach and methodology for the people side change
caused by projects, change efforts, and maintenance activities
Interact with different IT groups to manage, escalate and resolve Change Management Process and
System issues and additionally, projects related to the additional ITIL processes that impact the
Change Management Process
Develop a change management strategy based on a situational awareness of the details of the change
and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to
mitigate or address the concerns.
Provide KPI Metrics and Process Evaluation to Management, Business, and Technology Teams
Host the CAB (Change Advisory Board) meeting, compose, verify and distribute the CAB agenda.
Work with project teams to integrate change management activities into the overall project plan.
Enable ongoing process improvements and develop/design requirements for new or enhanced Change
Management Processes.
Develop, Design, and Maintain Change Management Process and System training materials and
documentation on the Change Management SharePoint site
Host web based and/or in-house presentations and workshops for new process enhancements or
Change Management system functionality to Management, Business, and Technical Groups as
required
Work with Incident, Problem, Release, Configuration and CMBD Leads to integrate and test the
Change Management Process and System with the additional ITIL Processes.

2. 03/08-10/08 AAA NCNU
WTS System Administrator/Application Services Analyst
Process requests to add, change, or close projects. Process requests for special reports. Enforce
standards. ID problems and find solutions. Manage posting of B100s & W118s to finance for project
funding. Troubleshoot problems with posting of project codes and Change Requests.
08/04-03/08 Gila River Indian community Department of Corrections
Corrections Officer
Perform duties as a programs officer by teaching inmates and officers/supervisors how to use a
computer and Microsoft Office applications. I used to perform duties as a correctional officer in a
Native American jail. Manage 30 to 110 inmates alone. I was an Officer in Charge on 2 different shifts
under different supervisors managing over 300 inmates and 6 officers. I also worked with Gila River
Indian Community Courts as Court Liaison.
07/04-08/04 CLP Skilled Trade Solutions
Electrician
I performed duties as an electrician in an industrial setting for different companies. CLP is a temporary
employment agency for the trades.
05/04-07/04 Avondale Mitsubishi, Avondale, AZ
Car Salesman
Sell new and used cars
05/02-07/04 Ropak Central, Elk Grove Village, IL
Journeyman Maintenance Technician
I performed all pneumatic, hydraulic, and electrical maintenance for building, machinery, automation,
and support equipment. Troubleshoot, repair, build, and modify electrical, pneumatic, and hydraulic
aspects of machinery to meet production needs. Build and repair automated fixtures and P.L.C.
controllers. Maintain maintenance inventory and ordering of all maintenance parts. Trained apprentice
maintenance techs. I supervised maintenance department when the Maintenance Manager was
unavailable.
09/01-03/02 Master Molded Products, Elgin, IL.
Journeyman Maintenance Technician
I performed all pneumatic, hydraulic, and electrical maintenance for building, machinery, and support
equipment. Trained apprentice maintenance techs.

3. 06/00-09/01 C laire Manufacturing, Addison, IL
Production Engineer/Purchasing Agent/Maintenance Manager
Oversaw and managed all production line improvements, building improvements and repairs, ordering
of parts and supplies for production and maintenance. I researched the lowest costs and highest
quality goods for production supplies, maintenance supplies and equipment. I maintained expenses
within a pre-determined annual budget. Negotiated quotes with contractors and suppliers. Monitored
and updated records and track current inventory on hand and implemented a new inventory
management system. Oversaw and managed all maintenance personnel for projects, repairs, and
improvements as necessary on equipment and building. I worked with local agencies to issue required
licenses and permits. Designed and built improvements for production area including a complete
production line update to double production capacity.
03/00-06/00 Senior Flexonics, Bartlett, IL.
Maintenance Technician
I performed all pneumatic, hydraulic and electrical maintenance for machinery, and welders
09/99-03/00 Wise Hamlin Plastics, St. Charles, IL
Maintenance Technician
I performed all pneumatic, hydraulic and electrical maintenance for machinery, support equipment and
building.
03/98-09/99 Fabrik Molded Plastics, McHenry, IL
Maintenance Technician
I performed all pneumatic, hydraulic and electrical maintenance for machinery, support equipment and
building.
09/93-03/98 Suburban Plastics, Elgin, IL
Maintenance Supervisor
Supervised, directed, and trained 6 maintenance technicians and oversaw all aspects of maintenance
for equipment and building. Troubleshoot, repair, and modify all electrical, pneumatic, and hydraulic
aspects of all machinery. Build and repair fixtures and P.L.C. controllers. Maintain maintenance
inventory and ordering of all maintenance parts. Negotiated quotes with various suppliers and
contractors. Found lower cost supplies and equipment for the company. Set up a preventative
maintenance program for machinery and support equipment. I worked with engineers to improve
production and design fixtures and add-ons to machinery.