1. June 29, 2015
INTERN JOB SHADOW
Austin, Eric, Emily, Jacob, Jennifer, Zach
Intern Group 2

2. June 29, 2015
Xingyi Zhou (Alok Kumar): Network Intern
Main Responsibilities
1. Check rates on some of the
major lanes between XPO,
CSX, & Streamline
2. Location of missing equipment
Importance to the Company
• Affects our
competitiveness and
margins of profit on loads
• Reduces unnecessary
costs with ideal equipment
Austin Schenk, Operations

3. June 29, 2015
• Daily Routine
• Use AS400 and RO
• Inventario Reports for Whirlpool
• Conference calls with Class 1 Railroads
• Potential delays, continuous improvement, maintenance issues, etc
• Update Accepting or declining accessorial
• Bi-weekly conference calls for chassis
• Importance to XPO
• Reports Up-to-date
• Load destination accuracy
• Importance to Sales Department
• Fulfilling customer service requirements
Eric Mosshammer, Sales
Brian Brousseau (Nikki Ford): Operations

4. June 29, 2015
• Organizational Impact
• Trouble shooting
• Relationship to Network
• Working with Rail Optimizer
• Areas of Improvement
• Hotlines and Instant Chat
Emily Rumford, Network
Thom Harvey (Ed VanWinkle): Operations

5. June 29, 2015
• Heart of the business
• Sales Reps – customer side
• Carrier Reps – carrier side
• Freight Optimizer
• Building relationships, constant communication
• Recording paperwork
• XPO profit margin – rate difference between customer and carrier
Accounting Impacts (Intermodal)
• Accessorial charges
• Dray charges
• Accruals
• Revenue recognition
• Journal Entries
Improvements
• Difficult, no outside
control
• Backhaul carriers
• Sending bill to accounting
Alex Cook (Paul Vanbergen): Brokerage
Jacob Keverline, Accounting

6. June 29, 2015
AS400
Rail Optimizer
Intermodal Drayage Report
• Check In and Out Times
• Primarily Uses The Three Systems Pictured
• Signs Carriers up for Rail Optimizer
• Ensures Loads are in Correct Location
Jennifer Kirkpatrick, Tax
Andrew Hammer (GaryAhlstrom & Terry Carswell ): Operations

7. June 29, 2015
Stephen Hoynacki (Gene Coker): Customer Service
Zach Wnek, FP&A
• Essential to daily operations
• Affects key financial numbers
• Customers contact reps mostly
through e-mails and phone calls
• Reps resolve issues through the
Rail Optimizer
• Re-routing containers
• Ensuring deliveries are made
on time
• Billing and keeping track of
freeloads
• Meet the customer’s needs
• Top three priorities of the job:
1. The customer
2. Communication and
teamwork
• Color coding e-mails
3. Time management –
complete tasks with the highest
assigned priorities
• Billing issues have the
highest priority
• Revenue generators
• Constant awareness of e-
mail inbox

8. June 29, 2015
THANK YOU
Are there any questions?
Intern Group 2