Brandy Waugh has over 10 years of experience in risk management, collections, and customer service. She currently works as a Loss Mitigation Specialist at Nationstar Mortgage where she manages delinquent mortgage portfolios, resolves over 25 customer delinquencies per day, and ranks in the top 1% of specialists. Previously, she worked as an Adult Probation Officer where she interviewed probationers to evaluate progress and compliance. She holds a Bachelor's degree in Criminal Justice from Southeastern Oklahoma State University.

1. BRANDY WAUGH
4025 Huffines Blvd. # 1333, Carrollton, TX 75010
903.651.5333
sosuwaugh@yahoo.com
SUMMARY OF QUALIFICATIONS
Professional with 10+ years of experience exceeding organizational efforts and accomplishing measurable results to
achieve program efficiencies. Effectively managed 60+ day delinquent, loss mitigation mortgage portfolios and
resolved 25+ customer delinquencies per day. Managed risk upon multiple lines to protect assets, property, and
equipment valued at $500K+ while exceeding the expectations of senior leadership. Recipient of multiple awards for
professional achievement. Career is supported by a B.S. in Criminal Justice from Southeastern Oklahoma State
University. Core Competencies:
Multi-Tasking Reports Microsoft Office Suite
Detail Oriented Strategic Planning Communication Skills
Problem Solving Training / Development Policy Implementation
PROFESSIONAL EXPERIENCE
Nationstar Mortgage - Lewisville, TX 2013 - Present
Loss Mitigation Specialist III
• Effectively managed 60+ day delinquent, loss mitigation mortgage portfolios
• Utilized the most cost effective collection techniques to resolve 25+ customer delinquencies per day
• Responsible for the collection reporting and projections throughout the month as required by management
• Set up repayment plans, calculated reinstatements, obtained financials, processed modifications, and submitted
leads for short sales and mortgage releases
• Ranked #1 Specialist out of 100 from July 2013 through January 2014
Dillard’s - Fairview, TX 2012 - 2013
Women's Shoe Sales Associate
• Assisted 40-60 customers daily in the appropriate shoe, size, and color
• Responsible for $5,000+ in daily cash, check, and debit / credit card transactions with zero discrepancies
• Maintained 100% inventory control of a 10,000 item stock room valued at $500K+ in merchandise
• Ranked #1 Sales Associate out of 12 employees for December 2012
Collin County Community Supervision - McKinney, TX 2008 - 2012
Adult Probation Officer
• Interviewed probationers and parolees regularly to evaluate their progress in accomplishing goals and
maintaining the terms specified in their probation contracts and rehabilitation plans
• Recommended remedial action or initiate court action in response to noncompliance with terms of probation
or parole
• Administered drug and alcohol tests, including random drug screens of offenders, to verify compliance with
substance abuse treatment programs
• Developed liaisons and networks with other parole officers, community agencies, correctional institutions,
psychiatric facilities, and aftercare agencies to plan for helping offenders with life adjustments

2. BRANDY WAUGH, Page 2
Denton County Sheriff’s Office - Denton, TX 2003 - 2008
Corporal in Detention
• Monitored the conduct of 384 prisoners in an eight pod housing unit, or during work or recreational activities,
according to established policies, regulations, and procedures, to prevent escape or violence
• Supervised and coordinated work of 10+ correctional service officers
• Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security
and help prevent escapes
• Recorded information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep
daily logs of prisoner activities
• Searched prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as
weapons or drugs
EDUCATION
B.S. in Criminal Justice, Southeastern Oklahoma State University, Durant, OK - 2002
Graduate with a Texas Peace Officer License, Texoma Regional Police Academy, Pottsboro, TX - 2006