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Usługi Cloud i Unified Communication - realne korzyści z wykorzystania nowych technologii
- 1. III Kongres 6 października 2011, Warszawa
- 2. Using Cloud Based Services to Fast Track Productivity Mike Wilkinson BroadSoft
- 3. What are we going to cover
- 4. Unified Communications – It s all Geek to me • Unified communications (UC) is the integration of real-time communication services such as instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, data sharing (including web connected electronic whiteboards aka IWB's or Interactive White Boards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types
- 6. Call
- 9. UC is about • Seamless integration of communications and line of business application assets to improve employee productivity
- 10. So what? How does this help the bottom line?
- 11. In real terms........do more with less +
- 12. But integrating a UC solution is complex
- 13. IT Resources are already stretched
- 14. Hosted UC • Invest as much as possible in core activities. Seek to reduce costs and outsource context activities. If you have to cut spending in downturn, don't do it across the board, cutting core and context by equal measures. Instead, seek to actually increase your investment in core while making even more drastic cuts in context to achieve the total cost-reduction goal. Is the way you run your business communications a Competitive Advantage?
- 15. To put this in perspective
- 16. Hosted UC: For Businesses Large and Small: Reallocate IT staff to better projects Reduce Costs – More Productive Travel, Maintenance Employees More Productive Workgroups – Better Decisions
- 17. BroadSoft – The Power Behind Hosted UC
- 18. Executive Summary • Hosted UC • A Strategic Business Advantage • Functionality – more productivity, work anywhere • Customer Service – faster, smarter, cheaper
- 19. THANK YOU