This PPT Covers the complete plan of Disaster Management system including all measures of levels that should be monitor by any Metro Railway organisation.

1. By : Bhaskar Kumar Dan (CEng)

2. 1. PURPOSE
The purpose of this Plan is to establish procedures
to respond to those states of emergency that may
arise and impact on the operation of Metro Railway.
This Plan establishes and communicates systems
with Internal and External agency to prevent,
prepare, respond and recover from disasters thereby
minimizing the loss of human life, damage to assets,
and disruption of service

3. FIELD OF APPLICATION
The Disaster Management Manual (DMM) provides
a management plan that identifies and mitigates the
risks of disaster. This includes all infrastructures,
premises, Working Systems, modes of
communications, assets or goods used for the
operational purposes of any Metro System.

4. Disaster: -
As per Disaster Management Act 2005,
Disaster means a catastrophe, mishap, calamity or grave
occurrence in any area, arising from natural or manmade
causes or by accident or negligence which results in substantial
loss of life or human suffering or damage to, and destruction of
property, or damage to or degradation of environment, and is
of such a nature or magnitude as to be beyond the coping
capacity the community of the affected area.

5. For Railway we can further say - vide Railway Board Letter
No: 2003/Safety-(DM)/6/2/ Pt. dated 06.01.2009, that:
“Railway Disaster is a serious train accident or an untoward
event of grave nature either on the railway premises or arising
out of railway activity in that area, due to natural or man-made
causes, that may lead to loss of many lives and/or grievous
injuries to a large number of people, and/or severe disruption of
traffic, necessitating large scale help from other Government /
Non-government and Private Organizations.”.

6. We can reduce the impact of disaster by following methods:-
1. Preparedness including Mock Drills, Flash Mob, Training etc.
2. Proper and accurate Information
3. Coordination Between Team
4. Ensure Everyone’s Roles and responsibilities including ownership of his
system
5. Equipments / Vehicles for Handling, Rescue and response during
Disaster
6. Training to use these equipments / Vehicles in short interval of time

7. LEVELS OF INCIDENTS AND ACCIDENTSType
Level Details
Incident/accident
Level 0 An event or series of events causing no adverse impact on person(s), property,
environment or services, but which may require attention of operation &
maintenance staff
Level 1 An event or series of events causing delay to services up to 20 minutes or limited
damage to property or minor injury to person or death due to non-operational
reasons e.g. medical condition. Assistance of external services may be required as
per the situation, without the need for immediate information to
concessionaire/authorities.
Level 2 An event or series of events causing delay of train services exceeding 20 minutes
or severe injury or death to one or several persons or important damage to Metro
Railway assets (equipments destroyed, structural damage to stations or trains) or
the environment. Assistance of external services may be required as per the
situation
Disaster
Level 3 An event or series of events causing loss of many lives (>5) and/or grievous
injuries to a large number of people (>10), important damage to Metro Railway
assets (equipments destroyed, structural damage to station or trains) and
attached Public property (for example Roads, railway tracks, Bridges), or severe
disruption of traffic necessitating large scale help from external agencies

8. Designation of events Seriousness Level 2 Level 3
Events in relation with individual's safety
(suicide, electrocution, individual's accident,
aggression)
A seriously injured or dead
X
Persons hurt, caught or crushed by a Train
A/several seriously injured
(<10) or a dead (<5)
X
Many seriously injured
(>10) or dead (>5)
X
Panic (stampede, obstruction,…) A/several seriously injured
(<10) or a dead (<5) X
Many seriously injured
(>10) or dead (>5) X
Fire in a train or in a station Fires a / several seriously
injured (<10) or a dead (<5) X
Fires with many seriously
injured (>10) or dead (>5) X
Clarifications for level 2 / 3 demarcation for the avoidance of doubt

9. Designation of
events
Seriousness Level 2 Level 3
Aggression or
degradation of the
system (flooding,
earthquake, rupture
of a civil
engineering
structure, accident
due to a
construction site…)
Important degradation to the metro
assets only and limited seriously
injured (<10) and dead (<5)
X
Degradation of public assets (roads,
railway tracks, bridges). Many seriously
injury or dead X
Train accidents (
Collisions and
derailments)
Important degradation to the metro
assets only and limited seriously
injured (<10) and dead (<5)
X
Degradation of public assets (roads,
railway tracks, bridges). Many seriously
injury or dead
X
Terrorist attack
(bombing, chemical
attack, hostage…)
Important Material and assets damages,
many injured or dead X
Clarifications for level 2 / 3 demarcation for the avoidance of doubt

10. Identified disaster scenarios for the Metro Railways so far:
• Major fire (station, train, depot)
• Train Accidents (Collision, Derailment)
• Terrorist Attacks, Bomb Blasts, Indiscriminate Firing
• Unmanageable Crowd, stampede
• Natural Calamities like earthquakes, Floods
• Chemical, Biological, Radioactive or Nuclear attacks
• Widespread Violence and Public Disturbance

11. Standard Operating Procedures (SOPs) that support this Plan to handle such
Disasters
1. Accidents
• Accident involving people in a train between stations
• Accident involving people at station
• Accident involving people on the track
• Accidents and incursions that put at risk infrastructure, operations, systems
safety and integrity
2. Fire
• Dealing with fire at station
• Dealing with fire in OCC
• Dealing with fire in train (At station or in between stations)
• Dealing with fire in Depot
• Dealing with fire on track
• Dealing with fire adjacent to Metro premises/ viaduct
3. Man-made disasters
• Dealing with acts of sabotage
• Dealing with act of crime including assault on employees
• Dealing with riots, arson, vandalism on a large scale & civil disobedience
• Dealing with terror attack
• Dealing with bomb blast, bomb threats
• Dealing with stampede
• Dealing with nuclear/ biological/ chemical attack

12. 4. Natural disasters
• Dealing with earthquake
• Dealing with floods
• Dealing with pandemic outbreak or potential pandemic
• Dealing with stormy weather
5. System related disasters
• Dealing with derailment with casualty
• Dealing with collision with or without passengers
• Dealing with structural damage on mainline
• Dealing with total power failure on mainline
• Overshooting of train at terminus stations and collision with buffer stops (with or
without passengers)

13. ORGANISATION & THEIR ROLES AND RESPONSIBILITIES
1. Central Government Authorities
• National Disaster Management Agency (NDMA)
• National Executive Committee (NEC)
2. State Government Authorities
• State Disaster Management Authorities (SDMA)
• State Executive Committee (SEC)
• District Disaster Management Authority (DDMA)
• Local authorities (Civic Authorities)
3. Levels of DMO (Disaster Management Organisation)
Three levels in DMO to deal with the disastrous situations in Kolkata Metro Rail.

14. Disaster Management Organisation (DMO)
Name Of Units Members
FLRRU (First Level Response and
Recovery Unit
All field staff on duty (Station Controller,
Train Operator, Depot Controller,
Engineers, Technicians, Security Staff, OCC
Staff)
SLRRU (Second Level Response &
Recovery Unit
System experts/specialists and managers of
concerned divisions (Operation,
Maintenance, QHSE, other divisions);
nominated LIO; all Contractor’s staff
DMC ( Disaster Management Committee) MD, Directors, GM or delegated
representative, admin support. Senior
Manager called by on duty staff is the
convener of the DMC

15. Name of Units Roles and Responsibilities
FLRRU 24/7 available to attend any emergency across the 3 corridors
Gather information, Transmit to all concerned, Evacuate, Provide relief,
Save life, Seek assistance, Barricade, Coordinate with external agencies
locally
SLRRU Carry out relief and recovery activities, Coordinate and help with
external agencies, Provide technical inputs, Provide probable time of
restoration, Assess the loss/damage and seek assistance accordingly.
Monitor and supervise the movement on other sections. Provide
technical instructions on system related issues. Update information to OCC
CC about the rescue
DMC Prepare the DMM. Provide advice on safety matters; provide all admin
related support, relief and restoration activities. Coordinate with District
Disaster Management Authority, and other statutory agencies and seek
any specific assistance. Monitor all Relief and Rescue activities.
Damage control, Plan Long term response and recovery process, Key
strategic decision making,
Media Management
OCS Monitor and control all rescue & relief activities; Single point of contact
with OCC; Close liaison with other agencies.
Contractor staff Assist and help OCS as per his instructions
Roles and Responsibilities

16. DEPLOYMENT OF STAFF
Depending on the severity of the incident/ accident, and skills required to solve it:-
• First Line Response & Recovery Unit (FLRRU) always on site, initiate recovery
actions within the first minutes of an incident, and are trained – and supported
by adequate operating procedures – to mitigate and contain the effect of a
disruption on service or on passengers comfort, till external agency will not
come and take the charge.
• Second Line Response Unit (SLRRU) consisting of systems’ specialists provides
emergency response capability across all three lines. The ERU is available to
attend incidents on 24-hour standby basis and is trained to deal with all
foreseeable rail related incidents across the railway. These units are located in the
depot, on site or on-call whenever possible, and are scheduled and deployed so
that they can attend to an incident on the mainline within 30 min to 45 min.
• Disaster Management Committee (DMC) consisting of Managing Director and
all directors, who will be involved in providing all needed assistance, damage
control and keep liaison with non-emergency external agencies, take strategic
decisions.

17. PREPAREDNESS:-
1. Pandemic alert
Subject Low Medium High
Changes in PPE NIL Face masks issued to
staff
Same as medium
Vehicle Cleaning
Practices
Normal Disinfect all surfaces in
train saloon and Train
cab
Same as medium
Station Cleaning
Practices
Normal Disinfect surfaces in
public areas
Same as medium
Vehicle
Equipment
Checks
Normal Cleaning of VAC filters Same as medium
Staff Deployment Normal Alert level to staff to
avoid contact with
Passengers, to the extent
possible
Staff taken out of public
area and will only work in
separate areas to control
spreading within
employees
Passenger
Communications
Information &
Announcements
Information &
Announcements
Communicate to
passengers to travel only
if emergency.

18. Storm Alert :-
Item Low Medium High
Vigilance Liaison with
government agencies
and be prepared in
terms of operation of
trains and safety of
passengers
Liaison with government
agencies and be prepared in
terms of operation of trains
and safety of passengers
Liaison with government
agencies and be prepared in
terms of operation of trains
and safety of passengers
Operational Changes Depending upon
location and alert
Depending upon location
and alert
Operation may be stopped
under advice from DDMA to
avoid further damage to
infrastructure
Vehicle availability Normal procedures Normal procedures No preventive maintenance to
be undertaken and all vehicles
available to mobilise additional
requirement in case of need.
Pump Checks Normal scheduled Additional visual check
(double than normal
schedule) of pumps to
ascertain continual working
during the period of disaster
Test run pumps to ensure
proper and continuous
working within disaster-
effected area
Drainage Checks Normal scheduled
Checks
Additional visual check of
drainage (double than
normal schedule) to
ascertain continuous
working of drainage
infrastructure
Additional visual check of
drainage (double than normal
schedule) to ascertain
continuous working of
drainage infrastructure

19. Terrorism Alert:-
Item Low Medium High
Item Low Medium High
Vigilence Ensure staff and contractors aware
of:
suspicious Items left in high
traffic areas or adjacent to key
facilities to help identify dangerous
items, if any for immediate action
by Police
unattended parked vehicles in
secure areas to identify danger in
advance,
suspicious behaviour (taking
photos of infrastructure or storage
areas, persons evading view) for
preventive possible damage
Ensure staff and
contractors aware of:
suspicious Items left in
high traffic areas or
adjacent to key facilities;
unattended parked
vehicles in secure areas;
suspicious behaviour
(taking photos of
infrastructure or storage
areas, persons evading
View)
Ensure Staff and
Contractors remain
vigilant for items as for
Medium, as well as
unusual items in air
conditioning systems,
fans, and blowers.
Especially in isolated
areas to access to any
possible danger in
advance for information
to Police.
Public
Communication
s
Normal communications focussing
on prevention of criminal activity
Provide the travelling
public additional message
on general alertness for
looking around of any
suspicious item/person
and inform
Provide the public with
regular PA’s regarding
leaving items unattended
and to report suspicious
activities or items to
police or facility
management
Staff Training Staff trained at induction level for
preparedness and actions required
during disasters
Provide staff with specific
refreshing course on
emergency situation
(evacuation, crowd
management
Same as medium + weekly
drill for evacuation

20. Terrorism Alert:-
Item Low Medium High
Depot security Regular monitoring as
a proactive measure
and intervention in
case of any abnormal
person, situation or
activity.
Provide additional
security staff for
depot roving /
CCTV monitoring.
Random ID checks
within the depot
Prohibit all external access to the depot (no
visitors). Limit if possible supplier delivery.
Systematic ID checks inside the depot.
Infrastructure Regular maintenance
and inspection with
remedial measures
Additional
infrastructure
checks for
lost/suspicious items
Reinforced systematical infrastructure checks
for lost/suspicious items
Police interface Police presence within
the metro (roving
teams)
Police presence
within the metro
(roving teams)
Daily update on the situation. Higher police
presence inside the metro. Army presence
within the metro
Operation Share information
with other concerned
operation staff and
increase security and
mobility of internal
security staff in and
around the complex.
Stabled train at night
on line to be guarded.
Unclaimed or
unattended baggage
systematically
considered as
suspicious items
Stabled train at
night on line to be
guarded
1. Unclaimed or unattended baggage
systematically considered as suspicious items
2. No stabled train on line at night. Stabled
train is in depot, and guarded.
3. Litter Bin Arrangement: Remove all
Opaque litter bins. Allow only Transparent
Litter Bins, with regular monitoring by
security personnel. Be alert or vigilant of
any restrictions imposed by Police wrt
Operation.

21. Communication Protocol :-
1. Communication protocol (OCC CC to Emergency Services)
2. Communication Protocol – (OCC CC to SMOC)
3. Communication Protocol - (SMOC to External agencies)
1. Date and time of incident
2. Description of nature and extent of the incident (including location/affected area)
3. Description of impact of incident (including how many customers have been or may
be affected)
4. Details of the threat or potential threat to transport or public safety
5. Reason(s) for the incident occurring / possible cause(s) of the incident.
6. Actions taken or proposed to be taken to rectify the incident and its impacts
7. External resources required from external agencies to support the management of
the situation in case of disaster

22. Disaster Management Room
The Disaster Management Room is fitted with the below equipment:
• Fax / printer
• Network connection
• Landline connection
• Radio communication equipment
• CCTV monitoring equipment
• Signalling monitoring equipment
• Building Management System monitoring equipment
• Power Supply monitoring equipment

24. LAYOUT OF DISASTER MANAGEMENT ROOM

25. Disaster Response Kit
The Disaster Response Kit is kept in the Disaster Management Room and should include
the following items:
a. Updated Metro Railway Disaster Response Plan and SOPs
b. Updated Metro Railway manuals, policies and procedures
c. Maps & site plans
d. Pre – printed forms for log entry as in Appendix
e. Dedicated laptop with appropriate network access
f. Sufficient additional PCs/laptop with network facility
g. Printing equipments and papers
h. Communication equipments including fax, radio and telephones
i. Marker pens and boards;
j. Updated call out list
k. Catering facilities, Catering Company contact details.
l. Any other provision or equipment required as per situation

26. Handling of Different Types of Disasters
Type of disaster Actions by Staff
Fire Use available fire extinguishing material
De-energize OHE, if required
Regulate traffic
Barricade area
Evacuate the passengers, if required.
Try to bring the train as near station platform as possible if fire is in train
Remove inflammable material from site
Collision Regulate Traffic
Evacuate Passengers; seek assistance (Medical, Police, Fire etc.), barricade area
Save life & administer first aid
Assess damage
Mobilize required assistance
Monitor rescue & relief work
Collect live information and disseminate to all concerned
Take fitness after rescue operation is over
Restore normal work
Derailment Regulate traffic
Collect vital information
Evacuate passengers, if any
Save life and administer first aid, if required
Ensure clearance of adjacent track, seek assistance
Mobilize required assistance
Barricade area, monitor rescue and relief work
Collect information and disseminate
Take clearance and fitness of all vital systems
Restore normal work

27. Type of disaster Actions by Staff
Terrorist Attack Stop train movement
Evacuate all passengers from all corridors
Inform Police
Coordinate with Police
Take clearance and restore normal operation
Stampede (overcrowding) Reduce passenger intake in station
Inform Police
Coordinate with Police
Take clearance from Police
Law & Order Stop train or close station
Manage service in other part of the line
Inform Police
Coordinate with police
Take clearance
Natural Calamities Stop train movement
Evacuate passengers
Inform DDMA
Coordinate with DDMA
Take clearance and restore operation

28. Tunnel Disaster Prevention System

30. Camera Fire Sensor Lighting and ventilation
Hot call point Fluorescent exit points Emergency equipment Kit

31. Equipments / Vehicles required during Disaster :-
1. EBT (Electric Bogie Tractor) and RRM (Rail road Mover)
2. Rail cum Road Vehicle (RRV) with Re- railing Equipment
3. Battery operated Locomotives
4. Boom Lifter ( rescue directly from Viaduct)
5. Motor Trolley (at alternate station to carry injured/ handicapped passenger)
6. Foot Plate ( Transfer of passenger from one train to another Train)
7. Wheel Chairs
8. Fluorescent Type Signages ( Both Tunnel and Viaduct)
9. Hot lines telecom System ( Tunnels )
10. First aid box ( Inside Emergency Kit box)
11. Emergency Lighting ( Able to work inside water also)
12. Announcement system in Tunnels
13. SRBA ( Self Rescue Breathing Apparatus Kit ( Inside Emergency Kit box)
14. Life Jackets Both air blow and rings type ( 50 kg, 80 kg, 200 kg), ( Inside Emergency
Kit box)

32. Fire Fighting Kits/ equipments:-
1. GFS ( gas flooding system in server rooms)
2. ABCD type fire extinguishers
3. Fire hydrants
4. Fire jackets
5. Sprinklers
6. Gas Masks
7. As per norms and conditions by Fire service department

33. Awareness and Preparedness:-
1. Mock drills
• External Agency : once in a 6th month
• Internal agency : Once in a month or as per Metro Railway decision
2. Safety massages through LCD monitors in trains/ station
3. CSR ( corporate social responsibility programmes) in near by schools and collages
4. Flash mob through local art and culture students
5. Pamphlets distribution
6. Other means if any

35. Thank You
Any questions Please: ?