2. Introduction
Bharat Sanchar Nigam Limited
(abbreviated BSNL) is an Indian
state-owned telecommunications company
headquartered in New Delhi.
It was incorporated on 15 September 2000 and assumed the
business of providing telecom services and network management
from the erstwhile CentralGovernment Departments ofTelecom
Services (DTS) andTelecom Operations (DTO) as of 1 October
2000 on a going-concern basis.
BSNL is India's oldest communication service provider and its
history can be traced back to the British era. During the British
era, the first telegraph line, was established between Calcutta and
Diamond Harbour.
3. Training and
Development
Training and Development is a subsystem of an organization. It
ensures that randomness is reduced and learning or behavioral
change takes place in structured format.
4. Training and
Development
Objectives
The principal objective of training and development division is to
make sure the availability of a skilled and willing workforce to an
organization.
In addition to that, there are four other objectives:
1. Individual
2. Organizational
3. Functional
4. Societal
5. Importance of
Training at
Telecom
Sector
Telecom is one of the fastest growing sectors in India with a
growth of 21% and revenue of Rs 86,720 crore in the year 2006.
With increase in competition between the major players like
BSNL, MTNL,Vodafone, Jio, Idea, BhartiTele services,Tata, etc,
the requirement for mobile analysts, software engineers, and
hardware engineers for mobile handsets has increased.
6. Training and
Development
at Bharat
Sanchar
Nigam Ltd
(BSNL)
ComputerizedTraining Management System at ALTTC
(Advanced LevelTelecomTraining Centre):This system with
online nomination facility has been made operational after
clearance by IT cell of BSNL.
E-learning implementation: Keeping pace with technological
changes, leveraging the IT infrastructure, e-learning methodology
is being put in place at major training centers of BSNL.
JTO (JuniorTelecom Officer) Induction program: BSNL
corporate office has approved the JTO InductionTraining
Structure.
7. Field Courses: It is always the endeavor of ALTTC to take all
possible steps to meet the training needs of BSNL family. Many
times BSNLCircles have special need for customized trainings.
Training of all BSNL officials in Customer interface on Internet:
BSNL Corporate office has directed ALTTC to conduct courses on
training for BSNL officials.
8. Methods of
Trainings
Seminars & Workshops:The institute conducts seminars on the
latest topics in new telecommunication technologies.The institute
also conducts workshops on important topics concerning DoT
(Department ofTelecom Services).
InductionTraining:The induction training is imparted in various
disciplines for the newly recruited staff as a pre-job training.
In-serviceTraining:The purpose of in-service training is to give
the necessary knowledge and know how about the new
systems/technologies inducted into the network from time to
time.
9. Apprenticeship training:Apprenticeship training is normally
given to artisans, electricians, plumbers and alike.The duration is
mainly 6 months to 2 years; this is carried out under the guidance
and intimate supervision of master craftsman, expert worker and
supervisor.
Job Rotation:This involves the movement of the trainee from one
job to another.The trainee receives job knowledge and gains
experience from his supervisor or trainer in each of the different
job assignments.
Coaching:The trainee is placed under a particular supervisor who
functions as a coach in training the individuals.The supervisor
provides feedback to the trainee on his or her performance and
offers him some suggestions for improvements.
10. Job Instruction:This method is also known as training through
step by step.The trainer explains to the trainee the way of doing
the jobs, job knowledge and skills and allows him to do the job.
The trainer appraises the performance of the trainee, provides
feedback information and corrects the trainee.
Committee Assignments:A group of trainees are given and asked
to solve an actual organizational problem.The trainees solve the
problem jointly. It develops teamwork.
Off the job training:The trainee is separated from the job
situation and his attention is focused upon learning the material
related to his future job performance.
11. Vestibule training:Actual work conditions are simulated in the
classroom. Material, files and equipment, which are used in actual
job performance, are also used in training.This type of training is
commonly used for training personal for clerical and semi-skilled
jobs.
Role-playing: It is a method of human interactions that involves
realistic behavior in imaginary situations.This method of training
involves certain characters.This method is mostly used for
developing inter-personal interactions and relations.
Lecture Method:The instructor organizes the material and gives
it to a group of trainees in the form of a talk.To be effective, the
lecture must motivate and create interest among the trainees.
This method is direct and can be used for a large group of trainees.
12. Programmed Instruction:The subject matter to be learned is
presented in a series of carefully planned sequential units.These
units are arranged from simple to more complex levels of
instruction.
14. Benefits from
Employee
Training
Increased job satisfaction and morale among employees
Increased employee motivation
Increased efficiencies in processes, resulting in financial gain
Increased capacity to adopt new technologies and methods
Increased innovation in strategies and products
Reduced employee turnover
Enhanced company image, e.g., conducting ethics training
Risk management, e.g., training about sexual harassment,
diversity.
