Summer Internship Project on Training & Development Programs in BSNL, Paltanbazar, Guwahati-781001

1. PRESENTATION
ON
“ TRAINING & DEVELOPMENT PROGRAMS IN BSNL, ASSAM CIRCLE, GUWAHATI”
A Project Report submitted in partial fulfilment of the requirement of the Degree of Master of Business Administration
(MBA), in NERIM Group of Institution under Dibrugarh University.
SUBMITTED BY
ABHISHEK ROY CHOUDHURY
MBA 3rd Semester, Roll No: 08/22
Session: 2022-2024

2. Under the Guidance of
ORGANISATIONAL GUIDE
Mr. S. Aundhekar
AGM HR (Admin.)
BSNL, Assam Telecom Circle, Office,
Guwahati- 781001
INSTITUTIONAL GUIDE
Dr. Karabi Goswami
Asstt. Professor
Dept. of Business Administration
NERIM Group of Institutions
Guwahati-781022
NERIM Group of Institutions
Padma Nath Sarmah Bhawan
Jayanagar, Khanapara, Guwahati-781022

3. CONTENTS
Sl.No. Chapter No. Particulars Slide No.
1 Acknowledgement 1-2
2 1 Introduction 3-10
3 2 Research Methodology 11-12
4 3 Data Analysis &
Interpretation
13-53
5 4 Findings 54
6 5 Suggestions 55
7 Conclusion 56

4. ACKNOWLEDGEMENT
I am fortunate enough to get a chance to do my Summer Internship Project titled “A Study on Training &
Development Programs in BSNL, Assam Telecom Circle, Panbazar, Guwahati” in BSNL, Assam Circle,
BSNL Bhawan, Panbazar, Guwahati-781001 for the period of 2 months with effect from 1st July to 31st
August 2023. I would like to extend my thanks to Mr. Bipul Agarwal (CGMT) & Mr. J P Singh (GM
HR/Admin.), BSNL,Assam Telecom Circle,Guwahati for providing me the opportunity.
I would also like to express my gratitude to the Chairman of NERIM Dr. Zoiinath Sarma, Director of
NERIM Group of Institutions, (Prof.) Dr. Sangeeta Tripathi, HOD of the Department of Business
Administration & my internal guide Dr. Karabi Goswami, Cordinator &Placement Officer of Training &
Placement Cell, Mr. Sagar Sakia & Ms. Suman Agarwal for giving me this opportunity to do my Summer
Internship Project.
Then, I would like to thank the officers of BSNL who guided me in the organisation for completion of my
Summer Internship Project. I would like to thank my organisational guide Mr. S. Aundhekar (AGM HR),
Mr. Vivek Dathe (ADT Staff), Mr. Jyotish Baishya (ADT Legal), Mr. Pritam Sarmah (SDE Training), Mr.
Nitin Bhavaskar (AGM, ZTTC Guwahati).
1

5. 2
I would also like to thank the employees of BSNL who have
provided their honest feedback through the questionnaires which
helped me to analysis the data & interpret these in my project.
Last but not the least, I would like to express my sincere thanks to
everyone who extended their co-operation & helped me for timely
completion of my assigned project.
Abhishek Roy Choudhury
MBA 3rd Semester, NERIM

6. CHAPTER 1
INTRODUCTION
3

7. PART A-ABOUT THE INDUSTRY
1.A.1: INTRODUCTION TO TELECOM
INDUSTRY
 The Telecom Industry in India is one of the largest
and most profitable telecom markets in the world.
 The industry has been growing at a faster pace and
the latest developments are transforming the
industry at every level.
 According to TRAI, the revenue for service
provider has been decreasing steadily, after it peaked
to Rs.73,344.66 cr & Rs.53,383.55 cr in the April-
June 2016 quarter with ARPU of Rs.140.88.
 The telecom industry in India grew significantly
over the last few years by 65%, with total
installations increasing from 400,000 in 2014 to
660,000 by 2021.
4

8. 5
The number of Mobile Base Trans receiver Stations (BTS) has
grown rapidly, increasing by 187% from 2014 to 2021.
There are 7, 10,000 employees working in the Telecom
Companies in India whereas the count for the same in the world
is 80,00,000.
There are 8500 Telecom Companies in India and 2, 30,000
Telecom Companies in the world.

9. PART B-COMPANY PROFILE
1.B.1: COMPANY OVERVIEW
Company Logo
Name of the company- Bharat Sanchar Nigam Limited
Tagline- Connecting India Faster
Type- Communication Service Provider
Availability- PAN India
Owner- Government of India
Status of the company- PSU under Companies Act
1956
Corporate ID No. U74899DL2000GOI107739
Key People- (CMD) P.K Purwar
Founded- 1st October 2000
Official Website- https://www.bsnl.co.in
6

10. 7
1.B.2: HISTORY OF BSNL
• The foundation of telecom network in India was laid down by the British sometimes during the 19th
century.
• During the British era, the first telegraph line was established between Calcutta & Diamond Harbour
in 1850.
• The British East India Company started using the telegraph in 1851& until 1854 telegraph lines were
laid across the country.
• In 1854, the telegraph service was opened to the public & the first telegram was sent from Bombay to
Pune. In 1885, the Indian Telegraph Act was passed by the British Imperial Legislative Council.
• After the bifurcation of Post & Telegraph department in the 1980s, the creation of Department of
Telecom (DoT) eventually led to the emergence of the government owned telegraph &telephone
enterprise which led the foundation of BSNL.

11. 8
• For 160 years, BSNL had operated as the public telegram service.
• In 2010 the telex network between it’s182 offices was replaced with the
“Web Based Telegram Messaging System” which relied on internet
connections rather than telex lines (which are more reliable where power
outages are more common).
• This led to a decline in service & the company applied the title
“diminished service” to telegrams in 2010.
• Finally, on 15 July 2013 the public telegram service was shut down
completely.

12. PART C-ABOUT THE TOPIC
Topic-“A STUDY ON TRAINING & DEVLOPEMENT PROGRAMS AT BSNL, ASSAM
CIRCLE, GUWAHATI”
1.C.1: INTROUCTION TO HRM
Human Resource Management (HRM) is defined as a set of policies, practices & programs designed to
maximise both personal & organisational goals. It is the process by which the people & organisation are
bound together in such a way that both of them are able to achieve their objectives.
In short, Human Resource Management comprises of the functions & principle that are applied to
retaining, training, developing & compensating the employees in organisation. It is also applicable to non-
business organisations, such as education, healthcare etc. It also includes employee’s safety & security,
orientation & induction etc.
1.C.2: INTRODUCTION TO TRAINING & DEVELOPMENT
Training & development is the subsystem of an organisation. It ensures that randomness is reduced &
learning or behavioural changes takes place in structured format.
9

13. 10
1.C.2.1: TRAINING
Training is teaching or developing in oneself or others, any skills & knowledge or
fitness that relate relate to specific useful competencies. Training has specific goals of
improving one’s capability, capacity, productivity & performance
1.C.2.2: DEVELOPMENT
Development is a process that creates growth, progress, positive change or the addition
of physical, economical, environmental, social & demographic components. The
purpose of development is a rise in the level & quality of life of the population & the
creation or the expansion of local regional income & employment opportunities, without
damaging the resources of the environment. Development is visible & useful, not
necessarily immediately & includes an aspect of quality change & the creation of
conditions for a continuation of that change.

14. CHAPTER 2
RESEARCH METHODOLOGY
11

15. Title-“A STUDY ON TRAINING &
DEVLOPEMENT PROGRAMS AT BSNL, ASSAM
CIRCLE, GUWAHATI”
Objectives-
1.To find out the relevance of training & development
programs in achieving goals of the organisation.
2.The basis on which the training & development
programs are planned & scheduled.
3.To study the impact of training & development
programs in the work life of employees of BSNL.
Scope of Sudy-
The study is conducted at Assam Circle Office,
Guwahati where this survey would help to know the
advantages& disadvantages of training &
development programs & the merits & demerits of the
same in the overall work life of employees in BSNL.
Research Design-Descriptive
Sample size- 120 employees covering all departments of organisation
Sample unit- Employees of BSNL, Assam Telecom Circle
Sampling Technique- Convenience Sampling
Type of data collected- Primary data, Secondary data
Data collection methods-
PRIMARY DATA-
Direct observation, schedule & Questionnaire
SECONDARY DATA-
Journals, government websites & manuals
Limitations-
1.Some of the employees were not cooperative during the study
2.Some of the respondents were not open minded & were biased
during the fillup of questionnaires
3.The employees took long time in returning the questionnaire
4.The number of duely filled questionnaire were low.
12

16. CHAPTER 3
DATAANALYSIS & INTERPRETATION
13

17. 1.Training & development helps in increasing productivity of employees to
achieve organisational goals.
Analysis- From the above
table, it is seen that 55% of
the respondent strongly
agreed that training &
development helps in
increasing employees
productivity, 25% agreed,
8% disagreed, 4% strongly
disagreed &8% are neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 66 55%
Agree 30 25%
Neither agree nor
disagree
9 8%
Disagree 10 8%
Strongly Disagree 5 4%
Total 120 100%
14

18. Interpretation- It can be
interpreted from the above
analysis that, training &
development helps in
increasing employees
productivity as agreed by
maximum number of
respondents (96
respondents).
66
30
9 10
5
55% 25% 8% 8% 4%
0
10
20
30
40
50
60
70
Strongly Agree Agree Neither agree nor
disagree
Disagree Strongly
Disagree
Frequency
&
Percentage
Options
Frequency Percentage (%)
15

19. 2.The training & development programs in your organisation were well
planned
Analysis- From the above
table, it is seen that 21% of
the respondents strongly
agreed that training &
development programs are
well planned in the
organisation, 61%
agreed,5% disagreed, 9%
strongly disagreed &4% are
neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 25 21%
Agree 73 61%
Neither agree nor
disagree
5 4%
Disagree 6 5%
Strongly Disagree 11 9%
Total 120 100%
16

20. Interpretation- It can be
interpreted from the above
analysis that, training &
development programs in
the organisation were well
planned as agreed by
maximum number of
respondents (98
respondents).
25 73 5 6 11
21% 61% 4% 5% 9%
99%
99%
99%
99%
99%
100%
100%
100%
Strongly Agree Agree Neither agree
nor disagree
Disagree Strongly
Disagree
Frequency
&
Percentage
Options
Frequency Percentage (%)
17

21. 3.The training & development programs in your organisation were of
sufficient duration.
Analysis- From the above
table, it is seen that 17% of
the respondents strongly
agreed that training &
development programs
were of sufficient duration
in the organisation, 67%
agreed, 3% disagreed,
10% disagreed &3% are
neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 20 17%
Agree 80 67%
Neither agree nor
disagree
4 3%
Disagree 3 3%
Strongly Disagree 13 10%
Total 120 100%
18

22. Interpretation- It can be
interpreted from the above
analysis that, training &
development programs
were of sufficient duration
in the organisation as
agreed by maximum
number of respondents
(100 respondents).
20
80
4
3
13
17%
67%
3%
3%
10%
98% 99% 99% 99% 99% 99% 100% 100% 100%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Frequency & Percentage
Options
Frequency Percentage (%)
19

23. 4.Training is periodically improved
Analysis- From the above
table, it is seen that 20% of
the respondents strongly
agreed that training is
periodically improved, 63%
agreed, 2% disagreed, 7%
strongly disagreed &8%are
neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 25 20%
Agree 75 63%
Neither agree nor
disagree
10 8%
Disagree 2 2%
Strongly Disagree 8 7%
Total 120 100%
20

24. Interpretation- It can be
interpreted from the above
analysis that, training were
periodically improved as
agreed by maximum
number of respondents
(100 respondents).
25
75
10
2
8
20%
63%
8%
2%
7%
0%
10%
20%
30%
40%
50%
60%
70%
0
10
20
30
40
50
60
70
80
Strongly Agree Agree Neither agree
nor disagree
Disagree Strongly
Disagree
Percentage
(%)
Frequency
Options
Frequency Percentage (%)
21

25. 5.Training & development programs emphasis on developing
technical & managerial capacities of employees.
Analysis- From the above
table, it is seen that 25% of
respondents strongly
agreed that T&D programs
emphasis on developing
their technical &
managerial capacities, 50%
agreed, 13% disagreed,
4% strongly disagreed
&8%are neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 30 25%
Agree 60 50%
Neither agree nor
disagree
10 8%
Disagree 15 13%
Strongly Disagree 5 4%
Total 120 100%
22

26. Interpretation- It can be
interpreted from the above
analysis that, T&D
programs emphasis on
developing technical &
managerial capacities of
employees as agreed by
maximum number of
respondents (90
respondents).
30
60
10
15
5
25% 50% 8% 13% 4%
0
10
20
30
40
50
60
70
Strongly Agree Agree Neither agree nor
disagree
Disagree Strongly
Disagree
Frequency
Options
Frequency Percentage (%)
23

27. 6.Training of workers were given adequate importance in your
organisation.
Analysis- From the above
table, it is seen that 67% of
respondents strongly
agreed that adequate
importance is given to
training of workers in the
organisation, 21% agreed,
1% disagreed, 3% strongly
disagreed &8%are neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 80 67%
Agree 25 21%
Neither agree nor
disagree
10 8%
Disagree 1 1%
Strongly Disagree 4 3%
Total 120 100%
24

28. Interpretation- It can be
interpreted from the above
analysis that, adequate
importance is given to
training of workers in the
organisation as agreed by
maximum number of
respondents (88
respondents).
67%
21%
8%
1% 3%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
25

29. 7.Employees were nominated for training programs as per works &
developmental needs
Analysis- From the above
table, it can be seen that 75%
of respondents strongly agreed
that employees were
nominated for training
programs as per works &
developmental needs, 12%
agreed, 6% disagreed, 2%
strongly disagreed & 5% are
neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 90 75%
Agree 15 12%
Neither agree nor
disagree
6 5%
Disagree 7 6%
Strongly Disagree 2 2%
Total 120 100%
26

30. Interpretation- It can be
interpreted from the above
analysis that, employees
were nominated for training
programs as per works &
developmental needs as
agreed by maximum
number of respondents (87
respondents).
75%
12%
5%
6%
2%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
27

31. 8.Those who were nominated for training programs take the training
sincerely
Analysis- From the above
table, it can be seen that
20% of respondents
strongly agreed that the
employees nominated take
the training programs
sincerely, 75% agreed, 2%
disagreed, 2% strongly
disagreed &1% are neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 24 20%
Agree 90 75%
Neither agree nor
disagree
1 1%
Disagree 2 2%
Strongly Disagree 3 2%
Total 120 100%
28

32. Interpretation- It can be
interpreted from the above
analysis, that those
employees nominated take
the training programs
sincerely as agreed by
maximum number of
respondents (114
respondents).
24
90
1 2 3
20%
75%
1%
2%2%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
29

33. 9.Employees have role in determining the training
they undertake.
Analysis- From the above
table, it is seen that 3% of
respondents strongly
agreed that employees
have role in determining
the training programs, 14%
agreed, 58% disagreed,
4% strongly disagreed
&21% are neutral.
Options Freque
ncy
(sample
size
120)
Percentag
e (%)
Strongly Agree 3 3%
Agree 17 14%
Neither agree nor
disagree
25 21%
Disagree 70 58%
Strongly Disagree 5 4%
Total 120 100%
30

34. Interpretation- It can be
interpreted from the above
analysis that, employees
do not have role in
determining the training
they undertake as
disagreed by maximum
number of respondents (70
respondents).
3%
14%
21%
58%
4%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
31

35. 10.The quality of training programs in your
organisation are just & sufficient.
Analysis- From the above
table, it can be seen that
8% of respondents strongly
agreed that quality of
training programs was just
& sufficient, 71% agreed,
6% disagreed, 3% strongly
disagreed &12% are
neutral.
Options Frequ
ency
Percent
age (%)
Strongly Agree 10 8%
Agree 85 71%
Neither agree
nor disagree
15 12%
Disagree 7 6%
Strongly
Disagree
3 3%
Total 120 100%
32

36. Interpretation- It can be
interpreted from the above
analysis that, the quality of
training programs in the
organisation were just &
sufficient as agreed by
maximum number of
respondents (95
respondents)
8%
71%
12%
6% 3%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
33

37. 11.The external training were provided to the
employees as per requirement
Analysis- From the above
table, it can be seen that, 25%
of respondents strongly agreed
that external training were
provided as per requirement of
the employees, 67% agreed,
3% disagreed, 2% strongly
disagreed &3% are neutral.
Options Frequ
ency
Percenta
ge
(approx.
) (%)
Strongly Agree 30 25%
Agree 80 67%
Neither agree nor
disagree
3 3%
Disagree 5 3%
Strongly Disagree 2 2%
Total 120 100%
34

38. Interpretation- It can be
interpreted from the above
analysis that, external
training were provided to
employees as per
requirements as agreed by
maximum number of
respondents (110
respondents).
30
80
3
5
2
25% 67% 3% 3% 2%
0
10
20
30
40
50
60
70
80
90
Strongly Agree Agree Neither agree nor
disagree
Disagree Strongly
Disagree
Frequency
&
Percentage
Options
Frequency Percentage (%)
35

39. 12.There is well-designed & widely shared training
policy in the company.
Analysis- From the above
table, it can be seen that
8% of respondents strongly
agreed that the company
has well-planned & widely
shared training policy, 83%
agreed, 3% disagreed, 4%
strongly disagreed &2%are
neutral.
Options Frequ
ency
(sampl
e size
120)
Percentage
(approx. %)
Strongly Agree 10 8%
Agree 100 83%
Neither agree nor
disagree
2 2%
Disagree 3 3%
Strongly Disagree 5 4%
Total 120 100%
36

40. Interpretation- It can be
interpreted from the above
analysis that, the company
has well-planned & widely
shared training policy as
agreed by maximum
respondents (110
respondents).
10 100
2 3
5
8% 83%
2% 3%
4%
98%
99%
99%
99%
99%
99%
100%
100%
100%
Strongly Agree Agree Neither agree
nor disagree
Disagree Strongly
Disagree
Frequency
&
Percentage
Options
Frequency Percentage (approx. %)
37

41. 13. There is a proper feedback system in the
training process in the organisation.
Analysis- From the above,
it can be seen that 4%of
respondents strongly
agreed that there is proper
feedback system in training
process in the organisation,
75% agreed, 13%
disagreed, 5% strongly
disagreed &3%are neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx.%)
Strongly Agree 5 4%
Agree 90 75%
Neither agree
nor disagree
4 3%
Disagree 5 13%
Strongly
Disagree
6 5%
Total 120 100%
38

42. Interpretation- It can be
interpreted from the above
analysis that, there is a
proper feedback system in
the training process in the
organisation as agreed by
maximum number of
respondents (95
respondents).
5
90
4
5
6
4%
75%
3%
13%
5%
96% 97% 97% 98% 98% 99% 99% 100% 100%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Frequency & Percentage
Options
Frequency Percentage (approx.%)
39

43. 14.There were doubt clearing sessions in the
training programs in your organisation.
Analysis-From the above
table, it can be seen that 25%
of respondents strongly agreed
that there were doubt clearing
sessions in the training
programs in the organisation,
57% agreed, 4% disagreed,
6% strongly disagreed &8%are
neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx. %)
Strongly Agree 30 25%
Agree 68 57%
Neither agree
nor disagree
10 8%
Disagree 5 4%
Strongly
Disagree
7 6%
Total 120 100%
40

44. Interpretation- It can be
interpreted from the above
analysis that, there were
doubt clearing sessions in
the training programs in the
organisation as agreed by
maximum number of
respondents (98
respondents).
30
68
10
5
7
25%
57%
8%
4%
6%
0 10 20 30 40 50 60 70 80
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
Frequency & Percentage
Options
Percentage (approx. %) Frequency
41

45. 15.Training programs help in improving job
satisfaction of the employees.
Analysis- From the above
table, it can be seen that
8% of respondents strongly
agreed that job satisfaction
of the employees were
improved by the training
programs, 59% agreed, 4%
disagreed, 8% strongly
disagreed &21% are
neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx. %)
Strongly Agree 10 8%
Agree 70 59%
Neither agree
nor disagree
25 21%
Disagree 5 4%
Strongly
Disagree
10 8%
Total 120 100%
42

46. Interpretation- It can be
interpreted from the above
analysis that, training
programs help in improving
job satisfaction of the
employees as agreed by
maximum number of
respondents (80
respondents).
10 70 25 5 10
8% 59% 21% 4% 8%
99%
99%
99%
99%
99%
100%
100%
100%
Strongly Agree Agree Neither agree
nor disagree
Disagree Strongly
Disagree
Frequency
&
Percentage
Options
Frequency Percentage (approx. %)
43

47. 16.Training programs help in overall development
of the employees in the organisation.
Analysis- From the above
table, it can be seen that 42%
of respondents strongly agreed
that training programs helps in
overall development of
employees in the organisation,
50% agreed, 4% disagreed,
2% strongly disagreed & 2%
are neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx. %)
Strongly Agree 50 42%
Agree 60 50%
Neither agree
nor disagree
2 2%
Disagree 5 4%
Strongly
Disagree
3 2%
Total 120 100%
44

48. Interpretation- It can be
interpreted from the above
analysis that, training
programs helps in the
overall development of
employees in the
organisation as agreed by
maximum no, of
respondents (110
respondents).
42%
50%
2%
4%
2%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
45

49. 17. The training given to trainee helps to cope up with the
constantly changing environment for better performance.
Analysis- From the above
table, it can be seen that 17%
of respondents strongly agreed
that for better performance,
trainees cope up with the
constantly changing
environment, 79% strongly
agreed, 1% disagreed, 1%
strongly disagreed, 2% are
neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx. %)
Strongly Agree 20 17%
Agree 95 79%
Neither agree
nor disagree
2 2%
Disagree 1 1%
Strongly
Disagree
2 1%
Total 120 100%
46

50. Interpretation- It can be
interpreted from the above
analysis that, trainees cope
up with the constantly
changing environment for
better performance as
agreed by maximum
number of respondents
(115 respondents).
17%
79%
2%
1%
1%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
47

51. 18. The training & development programs were
regularly updated as per job requirement.
Analysis- From the above
table, it can be seen that 13%
of the respondents strongly
agreed that training &
development programs are
regularly updated as per job
requirement, 58% agreed, 8%
disagreed, 4% strongly
disagreed &17% are neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx.%)
Strongly Agree 15 13%
Agree 70 58%
Neither agree
nor disagree
20 17%
Disagree 10 8%
Strongly
Disagree
5 4%
Total 120 100%
48

52. Interpretation- It can be
interpreted from the above
analysis that, training &
development programs
were regularly updated as
per job requirement as
agreed by maximum no. of
respondents (85
respondents).
15
70
20
10
5
13%
58%
17%
8%
4%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
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53. 19.Training helps the employees to understand
their job clearly.
Analysis- From the above
table, it can be seen that
4% of respondents strongly
agreed that training helps
the employees
understanding their job
clearly, 83% agreed, 3%
disagreed, 9% strongly
disagreed &1%are neutral.
Options Frequ
ency
(samp
le size
120)
Percentage
(approx.%)
Strongly Agree 5 4%
Agree 100 83%
Neither agree
nor disagree
1 1%
Disagree 4 3%
Strongly
Disagree
10 9%
Total 120 100%
50

54. Interpretation- It can be
interpreted from the above
analysis that, training helps
employees understand
their jobs clearly as agreed
by maximum no. of
respondents (105
respondents).
4%
83%
1%
3%
9%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
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55. 20.Training & development programs help in improving
the standard of living of the employees of the
organisation.
Analysis- From the above
table, it can be seen that,
2% of respondents strongly
agreed that training &
development programs
helps in improving standard
of living of employees, 42%
agreed, 5% disagreed,
10% strongly disagreed
&41% are neutral.
Options Frequency
(sample size
120)
Percentage
(approx. %)
Strongly Agree 2 2%
Agree 50 42%
Neither agree
nor disagree
50 41%
Disagree 6 5%
Strongly
Disagree
12 10%
Total 120 100%
52

56. Interpretation- It can be
interpreted from the above
analysis that, training &
development programs
helps employees improve
their standard of living as
agreed by maximum no. of
respondents (52
respondents).
2%
42%
41%
5%
10%
Strongly Agree
Agree
Neither agree nor disagree
Disagree
Strongly Disagree
53

57. CHAPTER 4-FINDINGS
Objective-To find out the relevance of
training & development programs in
achieving goals of the organisation.
Finding- From the above data analysis &
interpretation it is found that, training &
development programs in BSNL is in
relevance to achieving goals of the
organisation..
Objective-The basis on which the training &
development programs are planned &
scheduled.
Finding- From the above data analysis &
interpretation it is found that training &
development programs in BSNL is well
planned, well scheduled & widely shared.
Objective- To study the impact of training &
development programs in the worklife of
employees of BSNL.
Finding- From the above data analysis &
interpretation it is found that employees in
BSNL have improved standard of living, are
clear about their job & also equipped with
technical & managerial skills with the help of
training & development programs.
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58. CHAPTER 5-SUGGESTIONS
 Employees should decide and determine the training programs that
they need so that they can work more effectively and efficiently,
employees should decide some of the training they would like to
undergo.
 The HR department should conduct briefing and debriefing sessions
for employees for Training as to give them an idea as to why this
training is been conducted and what they have to learn in the
training program conducted and also after training completion they
should take a feedback as to how effective was the training so that
the necessary improvements in training programs can be considered
and implemented.
 Apart from on-job training programs the HR Department should
conduct constant value addition programs such as Time
management, Stress management trainings, group dynamics,
grievance redressal, these will help to add value and is also
essential in today’s business scenario.
 Performance of every employee undergone training should be
evaluated so as to get Improved quality of training activities,
improve ability of the trainers to relate inputs to output know their
understanding about the training programme conducted
 Training program should evaluate the abilities, competencies and
potentials of the trainees for a particular job or work skills.
 It should aim to narrow down the gap between
expected level of performance and the actual level of
performance.
 It should provide new recruits or trainees a scientific
pace for imbibing the knowledge and skills required
to discharge their duties and responsibilities
meaningfully and purposefully.
 The company should conduct training programs at
regular intervals, which helps the employees to
enhance their knowledge for their current jobs.
 The company should design the training program
based on the current requirement, which includes
development of technical skills, personality
development, time management, computer
knowledge etc.
 The training session should be made more
interactive and participative so that trainees and
trainer are in constant interaction
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59. CONCLUSION
 According to the study conducted we can conclude that the overall
satisfaction level of employees in relation to the training programs is
moderate.
 The employees agree that the training programs helps to increase
productivity and achieve the organizational goal.
 The employees said that the training programs in the organization are well
planned but they are not satisfied with the duration of the training program
and the are also not satisfied with the evaluation process of training program,
they are not evaluated periodically.
 The training programs in the organization strongly focus on the technical and
managerial capabilities but these programs are not given adequate
importance sometimes because of the work pressure.
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