1. Landing page
South Brisbane
Telstra has agreed to sell the site of the South Brisbane exchange building to the Queensland Government to allow for the construction of a new children’s
hospital.
We will therefore be undertaking a network upgrade in the South Brisbane exchange service area by replacing the copper network with an optical fibre based
‘Fibre to the Premises’ (FTTP) network.
All services provided from the exchange will either be replaced with fibre access based services or cancelled prior to June 2013. Existing fibre based access
services will be moved to alternative exchanges such as Woolloongabba using existing standard planned network outage processes.
Duct access in the South Brisbane Exchange area carrying services to/from the exchange and some in the area will need to be relocated. In order to meet
the June 2013 deadline, removal of all equipment currently in the exchange will be required and therefore service migration or cancellations must be
completed by 31 December 2012.
Find out what product alternatives and solutions are available.
Preparatory Activities – ‘Getting Ready’ for the Upgrade
Preparatory activities commenced in September 2010 to enable Telstra to complete the FTTP build by December 2012. These activities affect Telstra retail
and wholesale customers. Notifications will be sent to residents and businesses in South Brisbane, on a Tranche by Tranche basis, to advise them of
preparatory activities in their area. Residents and businesses in each Tranche will be notified approximately three months before the Start Migration Date of
the Tranche. Some of the activities that are being undertaken in 2011 are detailed below.
Re-parenting
Re-parenting of symmetric data services such as narrowband (<2MB) and wideband services (2MB and over) will be undertaken to deliver these services
from the Woolloongabba exchange.
Re-parenting is a business as usual activity that will be managed through Telstra’s normal procedures for scheduled maintenance. In addition, re-parenting
does not involve any product or pricing changes for retail or wholesale customers.
Initial deployment of fibre conduits
Telstra will be undertaking preparatory works to facilitate the initial deployment of fibre to customer premises where there are existing active services.
Activities relate to external works only, such as upgrades to the street conduits, pits and lead in conduits. In exceptional circumstances, a fibre lead-in will
only be hauled where a complex installation is anticipated. This preparatory work will assist in providing an efficient network rollout.
Telstra technicians will be moving street by street in the impacted areas conducting these activities. End-user’s services will not be affected by this
preparatory work. Telstra may need to gain access to an end-user’s premises during this activity. Consent will be obtained from end-users before we
commence installations of the fibre conduits.

2. Notification
Notifications
Telstra Wholesale customers affected by the closure of the South Brisbane exchange can find the latest information here.
Notifications to Telstra Wholesale customers
2012
20 September 2012
TEBA in South Brisbane exchange (PDF, 108KB)
11 October 2012
Services at 40 Annerley Rd (PDF, 122KB)
15 November 2012
Outage for Call Diversion Number Only S12 services (PDF, 99KB)
1 November 2012
Close of Migration windows (DOC, 80KB)
4 October
South Brisbane – Held order management (PDF, 180KB)
1 October
Appointment CheckList (PDF, 105KB)
6 September
Eftpos services in South Brisbane can be migrated (PDF,133KB)
13 August
Exit Schedule (PDF, 223KB)
15 May
Migration to Wideband Services (PDF, 51KB)
4 May
Optical Fibre Relocation Process (PDF, 126KB)
15 March
Dial-Up Migration Announcement (PDF, 220KB)
Letters in response to ACCC
5 October 2010
ACCC response (PDF, 59KB)
17 September 2010
ACCC response (PDF, 70KB)
2011
9 December 2011
Letterbox drop
9 November 2011
On the Day Guide – update (PDF, 6.3MB)
Guide to Migration Rollout – update (PDF, 3.9MB)
19 October 2011

3. Migration Rollout Schedule release 6
29 September 2011
Migration Rollout Schedule release 5
31 August 2011
South Brisbane Network Upgrade – update (PDF, 172KB)
South Brisbane Network Upgrade - Migration Rollout Schedule release 4, for Tranches 1-13
(PDF, 748KB)
1 July 2011
South Brisbane Network Upgrade - update (PDF, 378KB)
South Brisbane Network Upgrade On the Day guide (PDF, 3.2MB)
South Brisbane Network Upgrade Migration Rollout Schedule Release 2: Tranches 1-10
(PDF, 343KB)
25 May 2011
South Brisbane Network Upgrade - Notice to local community groups (PDF, 134KB)
Guide to the Migration Rollout (PDF, 3.8MB)
South Brisbane Exchange Network Upgrade notification (PDF, 47KB)
5 May 2011
South Brisbane Network Upgrade Migration Rollout Schedule Release 2: Tranches 1 – 7
(PDF, 563KB)
Network Upgrade Migration Rollout Schedule (PDF, 48KB)
11 April 2011
Network upgrade update: Wholesale ordering hotline open and community notification of
preparatory activities in Tranches 2 and 3 (PDF, 186KB)
31 March 2011
South Brisbane Network Upgrade - with Migration Rollout Schedule release 1 (PDF, 298KB)
24 February 2011
Community engagement activities - South Brisbane exchange area network upgrade (PDF,
204KB)
1 February 2011
Further details of the alternative fibre based products and the migration including the FAB
service schedule, FAB Operations Manuals, FAB specifications and customer migration
statement. (PDF, 198KB)
17 December 2010
Notification to wholesale customers preparatory works (PDF, 10KB)
26 November 2010
Notification to wholesale customers on new date (PDF, 1.9MB)
29 October 2010
Notification to wholesale customers on product migration (PDF , 1.9MB)

4. 19 October 2010
South Brisbane network upgrade briefing to Wholesale customers (PDF, 1.3MB)
25 August 2010
Second notification to Telstra Wholesale customers with impacted services (PDF, 76KB)
30 July 2010
Letter to Telstra Wholesale customers (PDF, 57KB)
30 July 2010
Notification to Telstra Wholesale customers with impacted services (PDF, 76KB)
Products
Products
Telstra Wholesale offers a number of data, voice and broadband services delivered using a fibre based access. These products should be considered by
TW customers as alternatives for any services currently being delivered through the South Brisbane Exchange using copper based access.
When considering the alternative products to be deployed for existing copper based access services the end user’s requirements should be reviewed. An
overall solutions approach may assist in identifying the best set of products to be offered by the TW customer to their end users.
Residential
Business
Residential
Typically residential end users require voice and broadband services. These can be provided using the standard Wholesale Line Rental (WLR) and Fibre
Access Broadband (FAB) products.
Voice services
Basic Telephone Services (also referred to as Basic Access and Wholesale Line Rental (WLR) can be delivered using Telstra Velocity which uses fibre
based access to deliver telephony services. Velocity is currently available for private and home business use.
Find more information specific to Basic Telephony Services provided over Velocity here.
More general information regarding Basic Telephone Services for wholesale customers that is also applicable to services provided over Velocity is
available here.
The Wholesale Services section of the OCT includes general terms and conditions, Wholesale Access plans, features and other important information.
Broadband services
Fibre Access Broadband (FAB) - a L2TP service delivering an end-to-end product delivering end user traffic from the end user premises to the TW
customer’s point of presence (PoP) in each state.
Fibre Access Broadband fact sheet (PDF, 144KB)
Business
A broad range of data, voice and broadband products will be available to meet the needs of customers.
Data services

5. Business Data Access Solution (BDAS) addresses the individual needs and challenges service providers face when delivering access services to the
business market. It offers simple, scalable national access and aggregation connectivity, The Enhanced and Premium grades of service for BDAS offer fibre
based data services from bandwidths of 4Mbps to 1Gbps. Find out more about BDAS here.
Business Data Access Solution (PDF, 345KB)
Business Grade Ethernet (BGE) offers a uniquely flexible, high-speed, layer 2 networking solution that links customer LANs across two or more sites in
point-to-point and multipoint configurations. It enables customers to design, build and manage high-speed data networks based on Ethernet technology in
the backbone/core, access network or both. Find out more about Business Grade Ethernet here.
Business Grade Ethernet (PDF, 345KB)
Carrier Grade Ethernet (CGE) offers a platform that delivers high-speed data connectivity and service quality, enabling customers to experience premium
performance for real-time, converged and data-centric applications. Find out more about Carrier Grade Ethernet here.
Carrier Grade Ethernet(PDF, 195KB)
Wholesale Transmission (WTx) offers permanent, secure, reliable connectivity with extensive coverage and point-to-point synchronous digital hierarchy
(SDH) transmission capacity for voice, data and IP applications. Find out more about Wholesale Transmission here.
Wholesale Transmission (PDF, 260KB)
Data Access Radial (DAR) offers a reliable, secure solution for the provision of dedicated data services and an underlying access network when using a
2Mbps bearer. Find out more about Data Access Radial here.
Data Access Radial (PDF, 203KB)
Wholesale ATM (WATM) offers a transmission service used for simultaneous transfer of voice, IP, data and video on the one network with bandwidths from
64kbps. Find out more about Wholesale ATM here.
Wholesale ATM (PDF, 298KB)
Voice
Basic Telephone Services (also referred to as Basic Access and Wholesale Line Rental (WLR)) can be delivered using Telstra Velocity which uses fibre
based access to deliver telephony services. Velocity is currently available for private and home business use.
More information specific to Basic Telephony Services provided over Velocity can be found here.
More general information regarding Basic Telephone Services for wholesale customers that is also applicable to services provided over Velocity is
available here.
The Wholesale Services section of the OCT includes general terms and conditions, Wholesale Access plans, features and other important information.
ISDN 10/20/30 – For businesses requiring more lines, customers may be able to choose from primary rate access services that provide 10, 20 or 30 digital
lines.
Find out more about ISDN 10/20/30 here.
View the OCT : ISDN
ISDN Access and Calls (PDF, 190KB)
Broadband services
Fibre Access Broadband (FAB) - a L2TP service delivering an end-to-end product delivering traffic from the end user premises to the TW customer’s point of
presence (PoP) in each state.
Fibre Access Broadband (PDF, 144KB)
Backhaul & Infrastructure
Service Providers acquiring backhaul and infrastructure services can use the Carrier Grade Ethernet and Wholesale Transmission data products for reliable
data services.
Product migrations

6. Product migrations
All tranche migration windows closed as of close of business on 31 October 2012.
Moving forward, any requests for a new service in South Brisbane must be placed via your standard LOLO work types. Remaining copper services will be
disconnected in the appropriate disconnection window.
Product migration statements
Facilities
Facilities
Product
Action required
TEBA
TEBA removal on and from 14 December 2012
Duct Access
Duct removal guide
Key definitions
FDA or Fibre Distbution Area: A geographic urban area where all the fibre cables in that area connect to a Fibre Distribution Hub in the street and then
back to the exchange. The FDA is the replacement for the existing copper based Distribution Area but with an adjustment in geographic boundary due to the
different technology.
Tranche: A group of FDAs within the exchange service area. Services will be migrated Tranche by Tranche.
Start Migration Date: The date Telstra plans to commence migrating services over copper in a particular Tranche.
End Migration Date: The date Telstra plans conclude migration activity in a particular Tranche.