This slides were presented virtually at AgileNCR 2020 conference on 28 November 2020.
Providing honest and straight-forward feedback is one of the most powerful skills a Mentor or Coach can use. Effective feedback can allow the other person to reflect on the impact of their behaviour, and make real changes in their lives.
So why is it so difficult to get these skills right? The answer to this question lies in the ways our brains make decisions about the world around us. Before we can make good observations to provide effective feedback, it’s important that we understand what may be going on within ourselves first.
Come join me in this interactive talk as we explore the neuroscience of the predictive brain, understand how this can influence our observations, and learn what you can do about it.
6. @bevanwilliams
What makes bad feedback
Theory of Learning
Theory of Excellence
Theory of the Source of
Truth
https://hbr.org/2019/03/the-feedback-fallacy
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“Old” understanding of the brain
Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.
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What do you see?
Barrett, L.F., 2017. How emotions are made: The secret life of the brain. Houghton Mifflin Harcourt.
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What can we do about it
Why are you giving the feedback?
What would you like to have happen?
What’s going on for you right now?
What do I value that may affect me?
Practice! Practice! Practice!
17. @bevanwilliams
What can we do about it
Impact - Observation, Impact
COIN - Context, Observation, Impact, Next steps
Clean - Evidence, Inference, Impact
NVC - Observation, Feelings, Needs, Requests
