1. Bernard Greenslade
Personal Profile
A motivated, adaptable and responsive IT professional with great enthusiasm and determination. Reliable
and resourceful with excellent organisational and management skills, combined with the ability to prioritise
a substantial workload, seeking a position which will utilise the technical and people skills developed
through past work experiences and training in this field.
Achievements
 Key role in successfully specifying, setting up & implementing new Housing System.
 Effectively restructuring UNIX system for Housing to improve functionality & support.
 Successful installation of Chip & Pin devices for PARIS receipting system.
 Managing upgrades and patches to systems (following ITIL)
 Part of the team responsible for the successful implementation of Oracle BI, (Data
warehouse/dashboards).
 Creating effective UNIX batch processes & interfaces to external systems
Education
Last Full Time Education :
Brittons Secondary School, Rainham, Essex
From: 1974 to: 1980
Studied for 4 ‘O’ Levels (including Maths & English)
Other Courses / Training :
Date Organisation Course/Training
1989 City & Guilds (726) Coding & Programming in COBOL
1989 City & Guilds (726) Spreadsheet Methods
1989 Applied Data Education Services Professional Programming skills
1990 Havering Technical College (726) Health & Safety
1990 City & Guilds (726) Coding & Programming in PASCAL
1993 ICL Peritas UNIX Shell Programming & Utilities
1991 City & Guilds (726) Database Methods
1993 City & Guilds (726) Coding & Programming in C
1993 ICL Peritas C Advanced Programming
1995 Anglia Polytechnic University Introduction to Novell Networks
1997 ICL Peritas UNIX Shell Programming
1997 ICL Peritas UNIX Advanced Utilities & Features
1997 ICL Peritas UNIX Generic System Administration
1997 ICL Peritas UNIX SVR 4.2 Performance & Tuning
1997 ICL Peritas Mastering Networking Technology
1997 ICL Peritas The Operations Analyst
1997 ICL Peritas Business Analysis & Logical Design

2. 1997 ICL Peritas Structured System Analysis Techniques
1998 ICL Peritas Dynamic Systems Development Method (DSDM)
1997 ICL Peritas Rapid Application Development Techniques (RAD)
1998 ICL Peritas DSDM Managing DSDM Projects Version 3
1997 ICL Peritas Lan Technologies & Interconnection
1998 SkillAdvance Oracle SQL*Plus Developers Basic
1998 SkillAdvance Oracle PL/SQL
2000 M.G. Training & Consultants MS Access Intro. & Intermediate
2005 StayAhead Training Oracle Fundamentals
2005 StayAhead Training PL/SQL Stored Program Units
2005 StayAhead Training Oracle Discoverer (incl. admin.)
2005 StayAhead Training Oracle Forms
2007 LB Havering Advanced Project Management
2007 iseb ITIL (Found Cert. In IT Management)
2010 Oracle Oracle BI Applications 7.9: Implementation for
2011 Oracle Business Intelligence ORACLE
2015 Learning Tree XML
Open University Undergraduate
Courses Studied
1997 Fundamentals of Computing
1997 Open Mathematics
1998 Relational Databases
1999 Computing: An Object-Oriented Approach
1999 Living with Technology
Work Experience
May 2012 – 2016 Technical Specialist Development & Support - London Borough of Havering
 Support & Maintain OHMS Housing System
 Create & maintain SQL & Infomaker reports
 Support & Maintain of PARIS corporate payments system
 Maintain & develop UNIX interfaces & scripts
 Work with 3rd party developers and project managers
 Mentoring and training new IT staff
 Update & maintain PC software
Jan 2007 – April 2012 Systems Development Officer - London Borough of Havering
 Management & support of Housing Systems
 Create & maintain SQL & Infomaker reports
 Work on Oracle BIEE to implement data warehouse & dashboards (secondment)
 Set up & maintain ETL for Oracle data warehouse (part of secondment)
 Assist in technical projects
 Work with teams on Oracle E-Business Suite
July 2003 – Dec 2006 Systems Support Officer – London Borough of Havering
 Setup / configure / implement maintain Housing OHMS system
 Support Housing systems and users (1st – 3rd line support)
 Work with 3rd parties to develop / upgrade / troubleshoot Housing systems

3. Sept 1994 – June 2003 Housing Analyst/Programmer - London Borough of Havering
 Developing / maintaining / supporting in-house Housing System
 PC support & Maintenance
 Linux support & maintenance (for UNIX backups)
 UNIX / Novell server Administration
 Equipment / Service tenders
Oct 1989 – Aug 1994 Housing Programmer - London Borough of Havering
 Develop / maintain in-house Housing Systems (CORA based)
 DEC PDP 11/44 & 11/70 Computer operations & administration
 Peripheral maintenance & repairs
Nov 1980 – Sep 1989 Various Clerical Admin roles - London Borough of Havering
 General Computer operations
 Clerical & administrative duties
Skills
Key Skills
Technical
 SQL (E.g. for supporting Housing database)
 UNIX (Built up from training, administrating & ksh scripting)
 InfoMaker (SYBASE Reporting tool)
 DEC Basic+ Programing
 Windows
 XML
 First, second & third line IT support
 MS-Office Suite (including Access)
 Housing System Support (e.g. OHMS)
 Payment System Support (e.g. PARIS)
 PC support
Other
 Problem solving
 Numeracy
 Written and verbal communication skills (E.g. Supporting users, creating technical reports & user
guides)
 Strong customer service skills (developed through all levels of user support)
 Excellent telephone manner
 Self-motivation and ability to take the initiative
 Ability to work well under pressure
 Able to take on responsibility (E.g. mentoring/training new staff, project work & tenders)
 Good organisation, with attention to detail (E.g. Creating reports & system interfaces)
 Excellent Teamwork skills (E.g. Working with customers & on projects)

4.  Quick learner, keen to learn and improve skills
 Ability to encourage, motivate and inspire people
Hobbies and Interests
 Building PC’s & using VMware / VirtualBox
 New technology