1. Benjamin R McFerron
409 SE Diamond Ln 816-645-2227
Blue Springs, MO 64014 benjamin.mcferron@gmail.com
OBJECTIVE
To obtain a leadership position that utilizes my operational experience and analytical problem solving within a
multifunctional team to continuously improve quality and customer service.
PROFESSIONAL EXPERIENCE
BioLife Plasma Services Independence, MO
Quality Manager 3-04 to current
▪ Monitors systems and activities to ensure plasma manufacturing is performed according to cGMP and quality
policy
o Current with federal, state, local and company-specific regulations
o Ensures center compliance related to quality of product, employee and donor safety
▪ Reviews records and operational documents
▪ Tracks deviations in operational procedures, policies and trends responses to corrective actions
▪ Conducts quality assurance audits for critical control points and system elements within plasmapheresis process
▪ Implemented and facilitated quality/Medical Supervisor meeting
▪ Supervised 100% chart review in response to 3 year gap in prior quality reviews
▪ Developed Error Reduction Plan with RQM/management team. Error reduction plan has led Independence to
be best in company 2011,2012, and 2013 for lowest nonconformance rate per 1000 donations
▪ Provided quality review/support for conversion from Autopheresis C to PCS2
o Assisted with development protocol documents, identified opportunities for revisions/modifications
▪ Collaborated with operations to develop/implement document control system
▪ Assisted with product transfer to and from freezer trailer during new Master file Freezer installation/validation
▪ Managed 14 successfulinspections; including PQAG, EMEA, PPTA,and CLIA with no critical findings
▪ Certified LEAN Yellow Belt and participated in Kaizen events, VSM sessions, and 5S of center
▪ Implemented and maintained QMR Binder Alignment Project and purged previous binders
▪ Provided consistent and stable leadership during quality and operations transitions on multiple occasions
▪ Experienced with equipment including Auto-C, PCS2, Welch-Allyn, IVAC,Criticare, Omron, manual and
digital Refractometers,Easy Scheduler, DIS 6.0, C3ME, and Trackwise 8
▪ Frequently participated in cross functional teams throughout the organization
▪ Owner of all SOP’s related to the Haemonetics PCS2
▪ Study Director for 2 protocols
▪ Validation project leader for 4 plasma walk-in freezers
▪ Actively recruited new and prospective donors through community events
▪ Worked with operations team to interview prospective hires
▪ Developed and delivered performance reviews for staff members
▪ Created cross functional project team to improve staff morale
▪ Managed and resolved staff conflict
▪ Supervised up to 55 staff at a given time to ensure all quality and safety procedures were followed
▪ Mentor to 5 Quality Lead Technicians
▪ Skilled at creating resolutions to customer complaints in person and electronically
Master Plasma Center Technician
▪ Cultivated, controlled and maintained area staff schedule
▪ Provided guidance (mentor) to new and current employees to develop skills while adhering to SOPs and center
policies
▪ Ensured proper customer service strategies are maintained and followed
▪ Organized time off/vacation schedules to ensure correct compensation
▪ Primary Leader/director of work-flow in the plasma center
▪ Certified trainer and coach in phlebotomy and sample prep job skills
▪ Tracked phlebotomy exceptions to identify yield improvement opportunities
o Created system to classify donors based on required phlebotomy skills to maximize successfulVP

2. o Implemented reward/recognition program to concentrate focus on improving VP skills
EDUCATION
University of CentralMissouri 2000-2002
Warrensburg, MO 45 credits
English Major