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THE 
POWER 
OF 
CONTENT 
MARKETING 
AND 
CREATING 
MORE 
PROFITABLE 
CONTENT 
CHRIS 
MOODY 
/ 
ORACLE 
MARKETING 
CLOUD 
MOODY 
IS 
HOME 
IN 
RALEIGH– 
NOVEMBER 
2014 
LOVE 
TO 
NC 
STATE 
ARCHIVE 
FOR 
IMAGES
@CNMOODY
sued 
over 
a 
blog 
post: 
#1 
out 
of 
14,200,000 
pages
WHAT 
IS 
PPRROOFFIITTAABBLLEE 
CCOONNTTEENNTT?? 
HINT: 
THIS 
REQUIRES 
WORKING 
WITH 
AND 
UNDERSTANDING 
SALES.
An 
intro 
to 
Sales 
47% 
of 
Sales 
reps 
would 
rather 
deliver 
a 
presenta>on 
without 
their 
underwear 
than 
without 
their 
tablet
An 
intro 
to 
Sales 
64% 
of 
reps 
prepare 
for 
their 
mee>ngs 
in 
the 
car 
and 
44% 
prepare 
in 
the 
prospect’s 
parking 
lot
An 
intro 
to 
MarkeMng 
88% 
of 
CMOs 
lack 
an 
integrated 
view 
of 
the 
customer
An 
intro 
to 
MarkeMng 
65% 
of 
CMOs 
can’t 
measure 
ROI 
for 
digital 
marke>ng 
in 
2014
An 
intro 
to 
Sales 
and 
MarkeMng 
71% 
of 
reps 
receive 
materials 
from 
marke>ng, 
but 
42% 
say 
they 
aren't 
involved 
at 
all 
in 
the 
development 
process
“I 
never 
blame 
myself 
when 
I'm 
not 
hiNng. 
I 
just 
blame 
the 
bat 
and 
if 
it 
keeps 
up, 
I 
change 
bats. 
ARer 
all, 
if 
I 
know 
it 
isn't 
my 
fault 
that 
I'm 
not 
hiNng, 
how 
can 
I 
get 
mad 
at 
myself?”
PROFITABLE 
CONTENT 
CONVERTS 
AND 
CREATES 
REVENUE 
HINT: 
THIS 
STILL 
REQUIRES 
WORKING 
WITH 
SALES.
THE GROWTH OF 
DIGITAL 
CONTENT 
2008 – 1 trillion indexed pages
THE GROWTH OF 
DIGITAL 
CONTENT 
2013 – 30 trillion indexed pages
bit.ly/contentshockbs
SUPPOSE YOU ARE 
AN INSURANCE 
COMPANY 
Can you think of the top 
30 topics prospects and 
customers might be 
interested in? 
TRAVEL INSURANCE 
ONLINE CAR INSURANCE 
FLOOD INSURANCE 
COMPARE INSURANCE 
COMMERCIAL INSURANCE 
INSURANCE 
CAR INSURANCE 
MOTOR INSURANCE 
LIFE INSURANCE 
HOME INSURANCE 
INSURANCE RATES 
HEALTH INSURANCE 
MOTORCYCLE INSURANCE 
LIABILITY INSURANCE 
CHEAP INSURANCE 
MINIMUM INSURANCE 
HOMEOWNERS INSURANCE 
AUTO QUOTE 
HOME & AUTO DISCOUNTS 
TERM INSURANCE 
BUSINESS INSURANCE 
MEDICAL INSURANCE 
COMMERCIAL VEHICLE INSURANCE 
UMBRELLA POLICY 
FARM INSURANCE 
RENTERS INSURANCE 
PET INSURANCE 
HURRICANE INSURANCE 
EASY CLAIMS 
DENTAL INSURANCE
CREATE CUSTOMER PERSONAS 
DEMOGRAPHICS 
MOTIVATIONS 
CHARACTERISTICS 
GOALS
30 TOPICS 
X 5 PERSONAS 
150 CONTENT ELEMENTS
AWARENESS 
CONSIDERATION 
SALES FUNNEL INQUIRY 
PURCHASE OR LEADS 
RETENTION OR SALES 
Typical
30 TOPICS 
X 5 PERSONAS 
150 CONTENT ELEMENTS 
X 5 STAGES OF THE FUNNEL 
750 CONTENT ELEMENTS
INFLUENCE 
The smaller the community, 
the greater the influence 
COMMUNITY SIZE 
54% 
AGREE 12% 
DISAGREE 
WHEN IT COMES TO COMMUNITY SIZE, 
54 PERCENT OF CONSUMERS AGREE THAT 
THE SMALLER THE COMMUNITY THE 
GREATER THE INFLUENCE
ONLINE SERVICES MOST LIKELY TO INFLUENCE A PURCHASE 
56% 
34% 
31.1% 
30.8% 
28% 
27% 
27% 
20% 
20% 
12% 
8% 
7% 
3% 
RETAIL SITES 
BRAND SITES 
BLOGS 
FACEBOOK 
GROUPS / FORUMS 
YOUTUBE 
LINKEDIN 
GOOGLE+ 
ONLINE MAGAZINES 
PINTEREST 
TWITTER 
NEWS SITES 
INSTAGRAM 
SOURCE: TECHNORATI
MORE FREQUENT UPDATES 
and 
MORE UNIQUE CONTENT 
Across Multiple Social Channels 
“YOU ARE COMPETING AGAINST YOUR CUSTOMER’S 
CLOSEST FRIENDS & FAMILY”
Exhibit 
A.
TYPES 
3 OF CONTENT 
High Effort Medium Effort Low Effort 
TRADITIONAL BLOG 
AND PAID CONTENT 
Q&A CONTENT USER CONTENT (UGC)
HIGH Effort Content 
66% 
10% 5% 1% 18% 
SEARCH DIRECT REFERRAL SOCIAL OTHER 
66% FROM 
SEARCH / 
HIGH EFFORT 
CONTENT 
$21 - $2,000
MEDIUM Effort Content 
80% 
14% 
4% 1% 
SEARCH DIRECT REFERRAL SOCIAL OTHER 
80% FROM 
SEARCH / 
MEDIUM EFFORT 
CONTENT 
1% $10
LOW Effort Content 
20% 32% 
10% 21% 
SEARCH DIRECT REFERRAL SOCIAL OTHER 
BEST 
DISTRIBUTION 
OF TRAFFIC / 
LOW EFFORT 
CONTENT 
17% 
$2
HIGH VISITS 
Conversion 
Rate 
EFFORT 
CONTENT 
3.8% 
LEADS 
3.65% 
CUSTOMERS 
SOURCE: COMPENDIUM 
CONVERSIONS
Conversion 
Rate 
MEDIUM 
EFFORT 
CONTENT 
11.4% 
5.62% 
CUSTOMERS 
SOURCE: COMPENDIUM 
VISITS 
LEADS 
3.8% 
3.65% 
CONVERSIONS
Conversion 
Rate 
VISITS 
LEADS 
LOW 
EFFORT 
CONTENT 
CUSTOMERS 
9.1% 
13.5% 
SOURCE: COMPENDIUM 
11.4% 
5.62% 
3.8% 
3.65% 
CONVERSIONS
FIVE 
WAYS 
TO 
CREATE 
MORE 
PROFITABLE 
CONTENT 
TODAY 
-­‐ 
1 
-­‐ 
2 
-­‐ 
3 
-­‐ 
4 
-­‐ 
5
Brainstorm 
with 
en>re 
staff 
on 
ques>ons 
they 
hear 
every 
day 
“They 
Ask, 
You 
Answer” 
1 
-­‐ 
1 
-­‐ 
2 
-­‐ 
3 
-­‐ 
4 
-­‐ 
5
Des 
Williams 
| 
Ligh>ng 
& 
Landscaping
Interview 
your 
colleagues 
and 
partners 
2 
-­‐ 
1 
-­‐ 
2 
-­‐ 
3 
-­‐ 
4 
-­‐ 
5
Eliminate 
the 
fear 
of 
the 
blinking 
cursor
Host 
your 
first 
3 
company 
Blogathon 
-­‐ 
1 
-­‐ 
2 
-­‐ 
3 
-­‐ 
4 
-­‐ 
5
1. 
Brainstorm 
every 
ques>on 
2. 
Assign 
to 
employees 
+ 
90 
mins/day 
3. 
4.5 
hours 
each 
over 
3 
days 
= 
100+ 
blog 
posts 
– Kirk 
Drake, 
CEO, 
Ongoing 
Opera>ons
Three 
steps 
to 
$500k 
to 
$1m 
impact 
in 
year 
one. 
– Kirk 
Drake, 
CEO, 
Ongoing 
Opera>ons
Stop 
trying 
to 
hit 
homeruns 
4 
-­‐ 
1 
-­‐ 
2 
-­‐ 
3 
-­‐ 
4 
-­‐ 
5
Since 
1901, 
there 
are 
only 
45 
players 
with 
a 
season 
with 
more 
homeruns 
than 
strikeouts.
Surround 
homeruns 
with 
tons 
of 
base 
hits. 
• Part 
1 
-­‐ 
Featured 
Asset 
& 
Outbound 
Part 
2 
– 
Webcast 
PromoMon 
OUTBOUND: 
Email 
and 
Landing 
Page 
featuring 
the 
new 
essen>als 
program 
and 
the 
eBook. 
Responsive 
design. 
FEATURED 
ASSET: 
First 
of 
a 
series 
of 
meaty 
guides, 
this 
ebook 
features 
discussion 
and 
best 
prac>ces 
around 
content 
marke>ng.
Turn 
your 
email 
into 
content 
5 
-­‐ 
1 
-­‐ 
2 
-­‐ 
3 
-­‐ 
4 
-­‐ 
5
EMAIL 
IS 
A 
SOURCE 
OF 
CONTENT.
BLOG 
POST 
VS. 
EMAIL 
INBOX
RECAP: 
Five 
ways 
to 
create 
more 
profitable 
content 
today 
1. Brainstorm 
with 
staff 
2. Interview 
your 
colleagues 
3. Have 
a 
Blogathon 
4. Stop 
trying 
to 
hit 
homeruns 
5. Turn 
your 
email 
into 
content
OUTDOOR RETAIL LEADER SERVING 75 MILLION SPORTSMEN A YEAR
TO INCREASE LEADS, 
PERFORMANCE OF ADS, 
AND CONTENT. 
ALSO TO MANAGE 
CREATION, WORKFLOW, 
PROMOTION, AND 
DISTRIBUTION OF CONTENT 
CHALLENGE 
Deepening customer 
relationships in stores, 
creating relevant content, 
sharing expertise
RESULTS 
Website visitors tripled, 
click through rates 
increased by 15% 
Customers look to Bass as 
a content resource, 
increasing loyalty and 
engagement 
Created a central hub for 
Bass’s marketing team
Offers customer service to aid with stress-free pet relocation
EARN CUSTOMER TRUST, 
PROVIDE CONTENT TO AID 
DECISION MAKING, SHARE 
CUSTOMER EXPERIENCES CHALLENGES
RESULTS 
4X 13.5% 80% 
increase in customer 
lifetime value for customers 
who read user stories 
before purchase 
of leads who view customer 
stories convert to customers 
of traffic on Q&A section of 
website is driven by search, 
gathering and strategically 
using thousands of pieces of 
user-generated content 
each year
10 PIECES OF CONTENT ARE 
CONSUMED BEFORE A PURCHASING 
DECISION IS MADE. 
– Google’s Zero Moment of Truth CONTENT 
87% OF CMOS SAY THAT PROFITABLE 
GROWTH IS THEIR NUMBER ONE 
PRIORITY. – CMO.com 
DRIVES 
REVENUE
bit.ly/scaryebook
STUCK 
AND 
NEED 
HELP? 
EMAIL: 
HELPMECHRISMOODY 
@GMAIL.COM 
THE 
TWITTER: 
@CNMOODY 
YES, 
THAT 
IS 
MY 
SON 
STUCK 
UNDER 
HIS 
LITTLE 
TIKES 
FIRE 
TRUCK.

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Power of content internetsummit 2014

  • 1. THE POWER OF CONTENT MARKETING AND CREATING MORE PROFITABLE CONTENT CHRIS MOODY / ORACLE MARKETING CLOUD MOODY IS HOME IN RALEIGH– NOVEMBER 2014 LOVE TO NC STATE ARCHIVE FOR IMAGES
  • 3.
  • 4.
  • 5. sued over a blog post: #1 out of 14,200,000 pages
  • 6.
  • 7. WHAT IS PPRROOFFIITTAABBLLEE CCOONNTTEENNTT?? HINT: THIS REQUIRES WORKING WITH AND UNDERSTANDING SALES.
  • 8. An intro to Sales 47% of Sales reps would rather deliver a presenta>on without their underwear than without their tablet
  • 9. An intro to Sales 64% of reps prepare for their mee>ngs in the car and 44% prepare in the prospect’s parking lot
  • 10. An intro to MarkeMng 88% of CMOs lack an integrated view of the customer
  • 11. An intro to MarkeMng 65% of CMOs can’t measure ROI for digital marke>ng in 2014
  • 12. An intro to Sales and MarkeMng 71% of reps receive materials from marke>ng, but 42% say they aren't involved at all in the development process
  • 13. “I never blame myself when I'm not hiNng. I just blame the bat and if it keeps up, I change bats. ARer all, if I know it isn't my fault that I'm not hiNng, how can I get mad at myself?”
  • 14. PROFITABLE CONTENT CONVERTS AND CREATES REVENUE HINT: THIS STILL REQUIRES WORKING WITH SALES.
  • 15. THE GROWTH OF DIGITAL CONTENT 2008 – 1 trillion indexed pages
  • 16. THE GROWTH OF DIGITAL CONTENT 2013 – 30 trillion indexed pages
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 24. SUPPOSE YOU ARE AN INSURANCE COMPANY Can you think of the top 30 topics prospects and customers might be interested in? TRAVEL INSURANCE ONLINE CAR INSURANCE FLOOD INSURANCE COMPARE INSURANCE COMMERCIAL INSURANCE INSURANCE CAR INSURANCE MOTOR INSURANCE LIFE INSURANCE HOME INSURANCE INSURANCE RATES HEALTH INSURANCE MOTORCYCLE INSURANCE LIABILITY INSURANCE CHEAP INSURANCE MINIMUM INSURANCE HOMEOWNERS INSURANCE AUTO QUOTE HOME & AUTO DISCOUNTS TERM INSURANCE BUSINESS INSURANCE MEDICAL INSURANCE COMMERCIAL VEHICLE INSURANCE UMBRELLA POLICY FARM INSURANCE RENTERS INSURANCE PET INSURANCE HURRICANE INSURANCE EASY CLAIMS DENTAL INSURANCE
  • 25. CREATE CUSTOMER PERSONAS DEMOGRAPHICS MOTIVATIONS CHARACTERISTICS GOALS
  • 26. 30 TOPICS X 5 PERSONAS 150 CONTENT ELEMENTS
  • 27. AWARENESS CONSIDERATION SALES FUNNEL INQUIRY PURCHASE OR LEADS RETENTION OR SALES Typical
  • 28. 30 TOPICS X 5 PERSONAS 150 CONTENT ELEMENTS X 5 STAGES OF THE FUNNEL 750 CONTENT ELEMENTS
  • 29. INFLUENCE The smaller the community, the greater the influence COMMUNITY SIZE 54% AGREE 12% DISAGREE WHEN IT COMES TO COMMUNITY SIZE, 54 PERCENT OF CONSUMERS AGREE THAT THE SMALLER THE COMMUNITY THE GREATER THE INFLUENCE
  • 30. ONLINE SERVICES MOST LIKELY TO INFLUENCE A PURCHASE 56% 34% 31.1% 30.8% 28% 27% 27% 20% 20% 12% 8% 7% 3% RETAIL SITES BRAND SITES BLOGS FACEBOOK GROUPS / FORUMS YOUTUBE LINKEDIN GOOGLE+ ONLINE MAGAZINES PINTEREST TWITTER NEWS SITES INSTAGRAM SOURCE: TECHNORATI
  • 31. MORE FREQUENT UPDATES and MORE UNIQUE CONTENT Across Multiple Social Channels “YOU ARE COMPETING AGAINST YOUR CUSTOMER’S CLOSEST FRIENDS & FAMILY”
  • 33. TYPES 3 OF CONTENT High Effort Medium Effort Low Effort TRADITIONAL BLOG AND PAID CONTENT Q&A CONTENT USER CONTENT (UGC)
  • 34. HIGH Effort Content 66% 10% 5% 1% 18% SEARCH DIRECT REFERRAL SOCIAL OTHER 66% FROM SEARCH / HIGH EFFORT CONTENT $21 - $2,000
  • 35. MEDIUM Effort Content 80% 14% 4% 1% SEARCH DIRECT REFERRAL SOCIAL OTHER 80% FROM SEARCH / MEDIUM EFFORT CONTENT 1% $10
  • 36. LOW Effort Content 20% 32% 10% 21% SEARCH DIRECT REFERRAL SOCIAL OTHER BEST DISTRIBUTION OF TRAFFIC / LOW EFFORT CONTENT 17% $2
  • 37. HIGH VISITS Conversion Rate EFFORT CONTENT 3.8% LEADS 3.65% CUSTOMERS SOURCE: COMPENDIUM CONVERSIONS
  • 38. Conversion Rate MEDIUM EFFORT CONTENT 11.4% 5.62% CUSTOMERS SOURCE: COMPENDIUM VISITS LEADS 3.8% 3.65% CONVERSIONS
  • 39. Conversion Rate VISITS LEADS LOW EFFORT CONTENT CUSTOMERS 9.1% 13.5% SOURCE: COMPENDIUM 11.4% 5.62% 3.8% 3.65% CONVERSIONS
  • 40. FIVE WAYS TO CREATE MORE PROFITABLE CONTENT TODAY -­‐ 1 -­‐ 2 -­‐ 3 -­‐ 4 -­‐ 5
  • 41. Brainstorm with en>re staff on ques>ons they hear every day “They Ask, You Answer” 1 -­‐ 1 -­‐ 2 -­‐ 3 -­‐ 4 -­‐ 5
  • 42. Des Williams | Ligh>ng & Landscaping
  • 43. Interview your colleagues and partners 2 -­‐ 1 -­‐ 2 -­‐ 3 -­‐ 4 -­‐ 5
  • 44.
  • 45. Eliminate the fear of the blinking cursor
  • 46. Host your first 3 company Blogathon -­‐ 1 -­‐ 2 -­‐ 3 -­‐ 4 -­‐ 5
  • 47. 1. Brainstorm every ques>on 2. Assign to employees + 90 mins/day 3. 4.5 hours each over 3 days = 100+ blog posts – Kirk Drake, CEO, Ongoing Opera>ons
  • 48. Three steps to $500k to $1m impact in year one. – Kirk Drake, CEO, Ongoing Opera>ons
  • 49. Stop trying to hit homeruns 4 -­‐ 1 -­‐ 2 -­‐ 3 -­‐ 4 -­‐ 5
  • 50. Since 1901, there are only 45 players with a season with more homeruns than strikeouts.
  • 51. Surround homeruns with tons of base hits. • Part 1 -­‐ Featured Asset & Outbound Part 2 – Webcast PromoMon OUTBOUND: Email and Landing Page featuring the new essen>als program and the eBook. Responsive design. FEATURED ASSET: First of a series of meaty guides, this ebook features discussion and best prac>ces around content marke>ng.
  • 52. Turn your email into content 5 -­‐ 1 -­‐ 2 -­‐ 3 -­‐ 4 -­‐ 5
  • 53. EMAIL IS A SOURCE OF CONTENT.
  • 54. BLOG POST VS. EMAIL INBOX
  • 55. RECAP: Five ways to create more profitable content today 1. Brainstorm with staff 2. Interview your colleagues 3. Have a Blogathon 4. Stop trying to hit homeruns 5. Turn your email into content
  • 56. OUTDOOR RETAIL LEADER SERVING 75 MILLION SPORTSMEN A YEAR
  • 57. TO INCREASE LEADS, PERFORMANCE OF ADS, AND CONTENT. ALSO TO MANAGE CREATION, WORKFLOW, PROMOTION, AND DISTRIBUTION OF CONTENT CHALLENGE Deepening customer relationships in stores, creating relevant content, sharing expertise
  • 58.
  • 59. RESULTS Website visitors tripled, click through rates increased by 15% Customers look to Bass as a content resource, increasing loyalty and engagement Created a central hub for Bass’s marketing team
  • 60. Offers customer service to aid with stress-free pet relocation
  • 61. EARN CUSTOMER TRUST, PROVIDE CONTENT TO AID DECISION MAKING, SHARE CUSTOMER EXPERIENCES CHALLENGES
  • 62.
  • 63. RESULTS 4X 13.5% 80% increase in customer lifetime value for customers who read user stories before purchase of leads who view customer stories convert to customers of traffic on Q&A section of website is driven by search, gathering and strategically using thousands of pieces of user-generated content each year
  • 64. 10 PIECES OF CONTENT ARE CONSUMED BEFORE A PURCHASING DECISION IS MADE. – Google’s Zero Moment of Truth CONTENT 87% OF CMOS SAY THAT PROFITABLE GROWTH IS THEIR NUMBER ONE PRIORITY. – CMO.com DRIVES REVENUE
  • 66. STUCK AND NEED HELP? EMAIL: HELPMECHRISMOODY @GMAIL.COM THE TWITTER: @CNMOODY YES, THAT IS MY SON STUCK UNDER HIS LITTLE TIKES FIRE TRUCK.