PMO Concept Presentation

‫الرحيم‬ ‫الرحمن‬ ‫هللا‬ ‫بسم‬
ITMAM Consulting
PMO Concept

CONTENTS
1. Introduction
2. Our Team
3. Competencies
4. Achievements
5. PMO Concept

AchievementsCompetenciesIntroduction PMO ConceptOur Team
This presentation is an informative document of the Services offered by ITMAM,
based on years of outstanding experiences in the space of System integration, PMO
and operations of complex ICT solutions
Projects delivered by ITMAM team have been nominated for worldwide recognized
awards; out of these, 4 projects have been officially awarded
We at ITMAM believe that a well designed and established PMO (Program
Management Office) is the cornerstone to continuously align projects to the
organizational Vision, Strategy, and Initiatives. And to achieve measurable project
success targets: TIME, BUDGET, and SCOPE, ensuring high quality has been delivered
This is the key essence of our experience and this is the reason we have elevated
PMO at the core of ITMAM services
We will be honored to Share our success stories and the lessons learned in our 20
years journey towards excellence

3.5 Years National Water Company – CIO
Developed and executed the ICT Strategy
2 Years Wasatah Capital - CEO
Managed the Start-up of the Company
2 Years Bank Al Bilad - GM Banking Operations, ICT and Remote Banking
Managed the creation of ICT Infrastructure
Led the Org. Structure and Policies & Procedures Teams
Led the Central Banking Operations Team
5 Years SABIC - IT Strategic Planning & Budgeting Manager
Led the Technical Team of SAP Implementation (FANAR Program)
Managed the LIMS Project (Labs Consolidation and Unification – SABIC-G
2 Years Thomson-CSF Paris – Software Engineer
Led the development team of the Air Traffic Control Simulation
5 Years Al Rajhi Bank - Applications Manager
Managed the Attaj Project (GL Conversion, CIF Creation)
Masters of Engineering - MIS
The George Washington University
1990
Bachelors of Computer Science
The George Washington University
1988
Bassam Bin Gheshian
CEO & Partner
ITMAM is owned and operated by a team Who has been working together since 1999:
ITMAM is committed to deliver any scale of projects within ITMAM competencies based on its own
expertise and its partnership with Accenture and DETECON

Experience / Competencies
Solutions Implementation & Integration
Awarded 1st Prize in San Diego City for the best
implementation of the GIS Solution amongst 100,000
implementations around the world
Program
Management
Office
ICT
Optimization
Solutions
Implementation
& Integration
BP
Consolidation
& Unification
1st in Systems Implementation

Awarded the Middle East e-Gov. & e-Services Excellence for the
year 2013 from the Middle East Excellence Institute on the 18th
e-government and e-services Forum in the GCC, held in DubaiICT
Optimization
Solutions
Implementation
& Integration
BP
Consolidation
& Unification
1st in e-Gov. & e-Services
Program
Management
Office

Awarded 2nd Prize in Rome City for Best Integrated
Solution implemented for Water Utilities during GWI
Forum 2012
Program
Management
Office
ICT
Optimization
Solutions
Implementation
& Integration
BP
Consolidation
& Unification
2nd in Integrated Solutions
Maintenance Engineers Field CrewCall Center AgentNWC Customer

Program
Management
Office
ICT
Optimization
Solutions
Implementation
& Integration
BP
Consolidation
& Unification
2nd in DC Optimization
Data Center at NWC
Build, Operate and Maintain ICT Infrastructure
Awarded in London City the 2nd Prize of Data Center Dynamics
for DC-Optimization in EMEA competing with 51 companies
from 37 countries

SABIC LIMS Project required the three highlighted Competencies
SABIC – LIMS Project
(Laboratory Information Management System)
Project Sponsor - Homoud Al Twaijri
EVP - Finance
Project Manager – Bassam Bin Gheshian
Project Scope:
• Unify all BPs, Procedures, Forms, Reports, etc…, amongst
all SABIC Labs worldwide
• Select and Implement a Laboratory Solution
• Build the ICT Infrastructure specific for the solution
• Manage the change throughout the labs
• Conduct the training
Project Duration – 11months (delivered on time)
Benefits:
• Shared labs results and reports throughout all companies
and R&Ds
• Best human resources utilization
• One system instance worldwide
• One technical support team
• Total software license fees is 17% of the cost before
consolidation
Program
Management
Office
ICT
Optimization
Implementing
Integrated
Solution
BP
Consolidation
& Unification

Program
Management
Office
ICT
Optimization
Implementing
Integrated
Solution
BP
Consolidation
& Unification
Bank Al Bilad Startup Project required the three highlighted Competencies
Bank Al Bilad – Startup Project
Project Sponsor – Azzam Abalkhail
CEO
Project Scope:
• Implement an End-to-end Banking Solution
• Build the ICT Infrastructure
• Develop the Central Banking Operations
• Implement all Remote Channels H/W and S/W
• Manage the development of the Banks Policies & Procedures
• Manage the development of the Organization Structure
Project Duration – 9 months (Operated on time)
Benefits:
• Record time to implement (9 months) – McKinsey Consulting
• Record low-cost to implement (SAR 110m) – McKinsey Consulting
• Fully operational bank (all services, all products)
• Instant financial closing process

Program
Management
Office
ICT
Optimization
Implementing
Integrated
Solution
BP
Consolidation
& Unification
Wasatah Capital Startup Project required the three highlighted
Competencies:
Wasatah Capital– Startup Project
Project Sponsor – Dr. Yasin Al Jefri
Chairman of the BOD
Project Scope:
• Startup an Investment Company from scratch
• Implement an End-to-end Investment Solution
• Build the ICT Infrastructure
• Manage the development of PPs and Org. Structure
• Manage the development of the Organization Structure
• Recruitment
• Develop Business Plan
Project Duration – 17 months (Operated on time)
Benefits:
• Fully operational Investment Company
• Startup cost at SAR 0.03/share (by E&Y – External Auditor)
• Best score in the Tadawul Readiness Report (by PWC as
Technical Auditor)
• Saudization rate at 87.5% (the highest amongst Brokers)
Falcom
Brokerage
Mutual
Funds
Accounting
Jadwa
Brokerage
Mutual Funds
Accounting
Wasatah
Capital
Brokerage
Asset Mgmt
Mutual Funds
Islamic Banking
Accounting
Human
Resources
0
20
40
60
80
100
120
140
160
180
Time (months)
Staff
Cost SR (000,000)
MEFIC
Brokerage
Asset Mgmt
Mutual Funds
Accounting

National Water Company’s COMPASS Project required all highlighted
Competencies:
National Water Company – COMPASS Program
Project Sponsor – Bassam Bin Gheshian
Project Manager – Fahad Al Jurish
Project Scope:
• Unify all BPs, Procedures, Forms, Reports, etc amongst all
NWC’s Business Units
• Select and Implement a Supply-chain, Utility Operational
Solution
• Select and implement an ERP Solution (Finance, HR and
Procurement)
• Build the ICT Infrastructure specific for the solution
• Conduct the assets survey (plants and network)
• Manage the change throughout the company (8000+
employees)
• Conduct the training (certified end user training)
Project Duration – 12months (delivered on time)
Benefits:
• Common processes throughout all Cities, Business Units, and
Departments
• Best human resources utilization
• One Data Center serving all cities
• One system instance kingdom-wide
• One technical support team
• Cost to implement reduced by 73% of the budgeted figures
before consolidation
• Effort to roll-out to new cities is minimal
Program
Management
Office
ICT
Optimization
Implementing
Integrated
Solution
BP
Consolidation
& Unification
IT Projects Budget (Source: Finance Dept.)
ORIGINAL Full cost 2009 Portion
HQ 247,550,000 141,270,000
RCBU 788,025,000 360,681,250
JCBU 501,650,000 223,187,500
TOTAL 1,537,225,000 725,138,750
ADJUSTED Full cost 2009 Portion
HQ 117,444,350 69,412,520
RCBU 175,725,000 74,166,279
JCBU 124,400,000 51,848,659
TOTAL 417,569,350 195,427,458
Compass
Program
Compass
Project
eAM
CC&B
ERP Phase II
Single-Sign-On
Change
Management
Remote
Channels
e-Portal
i-Statement
SMS
Gateway
Call Center
GIS
Implementatio
n
Linear Assets
Survey
SCADA
Centralization
Instrumentatio
n
Control &
Monitoring
Rooms
Stations/Plants
Assets Survey
Infrastructure
Data Center
Servers
NOC/SOC
IT Help Desk
Mobility
Applications
Devices

Approval & Acceptance
 Develop an acceptance plan
 Supervise acceptance tests
 Evaluate test results
Change Management
 Plan change control
 Analyze change requests
 Perform change control
Monitoring & Control and
Supervision
 Define control processes
 Analysis and valuate results
Communication Management
 Determine needs
 Identify means and tools
 Develop reporting plan
Resource Management
 Staff and equipment plan
 Schedule and cost plan
 Procurement plan
Quality Management
 Define quality parameters
 Develop quality schedules
 Perform quality control
Risk Management
 Identify program risks
 Develop risks analyses
 Develop risk response plan
Scope Management
 Define scope statement
 Create WBS structure
 Describe work packages
Program Management
Plan, Build and Run
Consolidated
program landscape
?
?
Program
Management
Office (PMO)
 Acquire program
authorization
 Plan, create and
operate the PMO
 Develop & update the
program plan
 Perform key
management processes
 Manage the PMO team
 Close the
program
Multiple sub-projects
Program
Management
Office
ICT
Optimization
Solutions
Implementation
& Integration
BP
Consolidation
& Unification
Our Competencies in the PMO include
 Stakeholder management
 PMO establishment and operations
 Program planning: Master and milestone plan, Work breakdown structure and activities,
Roles and responsibilities, Schedules and budget, Quality and risks
 Program implementation: Supervision, monitoring & control, Integrated change control,
Supervision of acceptance tests
 Know-how transfer
* Based on Methodology

For big organizations which run continuous development projects of high criticality
and high interdependency, advanced PMO becomes essential. ITMAM builds the
PMO including:
1. Establishing a PMO Department
2. Implementing PMO Systems (Primavera, MS Project, Workflow, etc…)
3. Providing the department with all tools, documentation, forms, such as
a) Scope Design
b) Selection Methodology
c) Project Governance
d) Role Model
e) Implementation Roadmap
f) PMO Radar
g) Progress Reporting
h) Corrective Actions Model
4. Establishing Projects Control Room
5. Conducting Certified Training for:
a) Project Managers
b) Project Controllers
c) PMO Specialists
6. Creating the Dashboard for continuous monitoring
7. Developing the Escalation and Alert System
8. Connecting all escalated alerts with executives/sponsors mobility devices
9. Transferring know-how to local trained staff
Program
Management
Office
Delivery Officers
Project Interface Delivery Coordinator
Teams
PMO Administration PMO Consulting &
Training
Processes Quality
Training
PMO MIS
ERP
Primavera
GIS
Project
Management
PMO Archives

CPMO Concept is based on:
- Day-by-day monitoring by Projects Controllers and PMO Specialists
- Short reporting intervals (max 10% of the project timeframe by sponsors, max 5% by project management)
- Strict adherence to methodology
- Early alerts – all teams must know that alerts are reported instantly to projects sponsors (on iPads or smart phones)
ExecutivesUpdate
Projects Controllers
ControlRoom
Site Engineer
Site Engineer
ProjectSites
PMO
Specialists
PMO
Projects
Reporting
Cycle
Reference – Concept below implemented at
the National Water Company – Year 2011

Actual – Escalation-based Reporting used by NWC
Project
Controller
Site Engineer
PMO
Specialist
Escalation technique
Executive
Committee

Actual - Escalation-based Informative Dashboard – CEO Office at NWC
‫لنا‬ ‫الفرصة‬ ‫إتاحة‬ ‫على‬ ‫نشكركم‬
BoD KPIs
Call Centers
Performance
Against SLAs
Instant CC&B
Performance –
Multi screens
GIS-based
Escalated
Complaints
SCADA-based
Plants/Stations
Performance
BoD KPIs
GIS-based Water
Supply/Shortage
Instant Counter of
Environmental
Violations - Mobility
CCTV Critical
Projects

M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11
Project Management
Technology Activities
Build
Desig
n
UAT
Training
Creation of actual
Projects in the system
Change Management
M12
Kick-off
M13 …
Implementation Timeframe
ITMAM can deliver a complete and comprehensive PMO in 5 months
Great achievements within short timeframe of implementation
 Customer acceptance/satisfaction guaranteed
 This timeframe includes massive training/certification program, change
management program and culture change activities
Gathering specific Requirements

Establishing a Centralized Program Management Office will elevate the following benefits:
 PMO is established and qualified engineers are trained
 PMO is aligned with Organizational initiatives cascaded from the Strategy and the Vision
 Change-management is required and is of a great added value
 Centralized monitoring and reporting by the PMO will deliver accurate results
 PMO will coordinate projects to resolve all issues resulted from inter-dependent tasks between
projects (most critical)
 Day-by-day follow-up and reporting by site engineers will activate the early alert
 Instant reporting technique is enabled by mobile devices (i-Pad, smart phones, etc…)
 A culture change is achieved by continuous display of projects progress on the Dashboard

Thank you
ITMAM Consulting
Bassam Bin Gheshian
CEO & Partner
+966 505 117 267
bassam.bingheshian@ITMAM-it.com

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