Amadeus Global Operation Cross-functional team

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The document discusses the transition from task-based teams to cross-functional service delivery units at Amadeus Global Operations. Previously, over 10 teams were needed to complete standard tasks, but the new units consolidate roles and responsibilities. The service delivery units are focused on end-to-end customer service, availability, and ownership. They benefit from virtual subject matter expert teams, lean IT practices, and having operations and software engineers colocated to speed up delivery and decision-making while maintaining technical consistency and cost efficiency. Employees in the new structure report improved team cohesion, collaboration, empowerment and motivation.

Leadership & Management

End to end delivery and
Cross functional teams
A cultural change
Aymeric Gerardin
Amadeus Global operations (MUC)
©AmadeusITGroupanditsaffiliatesandsubsidiaries

2
©AmadeusITGroupanditsaffiliatesandsubsidiaries
Task based organization
Before
Application management team
Budget
Network
Oracle
Bare metal server
System (Linux)
Cloud Virtualization
Operation tools
NoSQL
System (Windows) Maria DB
Storage
Capacity planning
Development
Vendor

3
©AmadeusITGroupanditsaffiliatesandsubsidiaries
Task based organization
Before
Application management team
Budget
Network
Oracle
Bare metal server
System (Linux)
Cloud Virtualization
Operation tools
NoSQL
System (Windows) Maria DB
Storage
Capacity planning
Development
Vendor

4
©AmadeusITGroupanditsaffiliatesandsubsidiaries
Task based organization
Before
Application management team
Budget
Network
Oracle
Bare metal server
System (Linux)
Cloud Virtualization
Operation tools
NoSQL
System (Windows) Maria DB
Storage
Capacity planning
Development
More than 10 different teams
needed to implement standard
operational tasks !
Vendor

5
©AmadeusITGroupanditsaffiliatesandsubsidiaries
End to End Service Delivery Unit
Now
Service Delivery Unit
Budget
Network
Oracle
Bare metal server
System
Cloud Virtualization
RnD
NoSQL Maria DB
Storage
Capacity planning
Infrastructure
Organization
Lean IT
Vendor
Software engineering
Network and security
Tools and
automation

6
©AmadeusITGroupanditsaffiliatesandsubsidiaries
End to End Service Delivery Unit
Now
Service Delivery Unit
Budget
Network
Oracle
Bare metal server
System
Cloud Virtualization
RnD
NoSQL Maria DB
Storage
Capacity planning
Infrastructure
Organization
Lean IT
Software
stability,
resiliency,
performance
and security
(DevOps)
Infrastructure capacity,
stability, resiliency,
performance and security
Vendor
Vendor
stability,
resiliency,
performance
and security
Software engineering
Network and security
Tools and
automation

_Delivery Units focused on
• Customer service delivery with high adaptability
• Service availability and reliability
• End to End ownership
_Technical consistency and cost efficiency is enhanced with
• Virtual teams of Subject-Matter Experts across multi-cultural organization (community)
• Lean IT program to reduce waste
_Team empowered to take decisions
• Operation and software engineers working in same team
• Speed-up delivery by concentrating skillsets in one place
• Facilitating ownership over team’s mission
• Focused on customer‘s Services and Quality
_Motivating work place
• Working together to deliver our mission developed Team cohesion and collaboration
• Empowerment, Fast decision making process focused on results created synergy and positive impacts on
team spirit
7
©AmadeusITGroupanditsaffiliatesandsubsidiaries
Service Delivery Unit
Take away

Thank you!
©AmadeusITGroupanditsaffiliatesandsubsidiaries
You can follow us on:
AmadeusITgroup
amadeus.com
Amadeus.com/blog

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Amadeus Global Operation Cross-functional team

1. End to end delivery and Cross functional teams A cultural change Aymeric Gerardin Amadeus Global operations (MUC) ©AmadeusITGroupanditsaffiliatesandsubsidiaries

2. 2 ©AmadeusITGroupanditsaffiliatesandsubsidiaries Task based organization Before Application management team Budget Network Oracle Bare metal server System (Linux) Cloud Virtualization Operation tools NoSQL System (Windows) Maria DB Storage Capacity planning Development Vendor

3. 3 ©AmadeusITGroupanditsaffiliatesandsubsidiaries Task based organization Before Application management team Budget Network Oracle Bare metal server System (Linux) Cloud Virtualization Operation tools NoSQL System (Windows) Maria DB Storage Capacity planning Development Vendor

4. 4 ©AmadeusITGroupanditsaffiliatesandsubsidiaries Task based organization Before Application management team Budget Network Oracle Bare metal server System (Linux) Cloud Virtualization Operation tools NoSQL System (Windows) Maria DB Storage Capacity planning Development More than 10 different teams needed to implement standard operational tasks ! Vendor

5. 5 ©AmadeusITGroupanditsaffiliatesandsubsidiaries End to End Service Delivery Unit Now Service Delivery Unit Budget Network Oracle Bare metal server System Cloud Virtualization RnD NoSQL Maria DB Storage Capacity planning Infrastructure Organization Lean IT Vendor Software engineering Network and security Tools and automation

6. 6 ©AmadeusITGroupanditsaffiliatesandsubsidiaries End to End Service Delivery Unit Now Service Delivery Unit Budget Network Oracle Bare metal server System Cloud Virtualization RnD NoSQL Maria DB Storage Capacity planning Infrastructure Organization Lean IT Software stability, resiliency, performance and security (DevOps) Infrastructure capacity, stability, resiliency, performance and security Vendor Vendor stability, resiliency, performance and security Software engineering Network and security Tools and automation

7. _Delivery Units focused on • Customer service delivery with high adaptability • Service availability and reliability • End to End ownership _Technical consistency and cost efficiency is enhanced with • Virtual teams of Subject-Matter Experts across multi-cultural organization (community) • Lean IT program to reduce waste _Team empowered to take decisions • Operation and software engineers working in same team • Speed-up delivery by concentrating skillsets in one place • Facilitating ownership over team’s mission • Focused on customer‘s Services and Quality _Motivating work place • Working together to deliver our mission developed Team cohesion and collaboration • Empowerment, Fast decision making process focused on results created synergy and positive impacts on team spirit 7 ©AmadeusITGroupanditsaffiliatesandsubsidiaries Service Delivery Unit Take away

8. Thank you! ©AmadeusITGroupanditsaffiliatesandsubsidiaries You can follow us on: AmadeusITgroup amadeus.com Amadeus.com/blog

Editor's Notes

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