Lahore is the 2nd Largest City of Pakistan.

1. QUALITY OF HEALTH CARE FACILITIES IN
LAHORE
A COMPARISON AMONG PRIVATE AND PUBLIC
INSTITUTIONS

2. Name: AWAIS KHALID
Roll no: 16L-6315
Section: BBA-B
Course Instructor: Sana Chatha
Due Date: 24th October 2016

3. Table of Contents
..................................................................................................................................................... 1
ACKNOWLEDGEMENT .............................................................................................................. 4
Summary......................................................................................................................................... 4
INTRODUCTION .......................................................................................................................... 5
HYPOTHESIS ................................................................................................................................ 6
Plan the Research Design:............................................................................................................... 6
Analysis of Data:............................................................................................................................. 6
Conclusion & Recommendations ................................................................................................... 8
REFRENCES.................................................................................................................................. 9
APPENDIX................................................................................................................................... 10

4. ACKNOWLEDGEMENT
I am really thankful to my instructor Ma’am Sana Chatha who gave me the opportunity to do
this magnificent project namely as “Health Care Facilities In Pakistan”.It really helped me to
learn how research is done practically.Also, I came to know about the condition of patients in
different hospitals.
Secondly,I am greatful to the Management of all those Hospital’s whom I visited and they
allowed me to carry out my research smoothly.Lastly, I want to thank all those Patients who gave
their precious time to complete my research.
Summary
This research is basically focuses on the health care facilities being given to the patients of both
Public & Private Hospitals in Lahore.Whole research is carried out by keeping in mind the
Quantitative Research Technique,For Instance: Questionnaire.
According to this research many steps can be taken to improve quality of health care in hospitals
which I will discuss later and I will try my best to remain neutral throughout my research.

5. INTRODUCTION
Lahore is Pakistan's second largest city with population of approximately 9 million people, and
the capital of the Punjab province. Lahore is no doubt Pakistan's cultural capital, with rich and
fabulous history of over thousand years.Lahore is the largest District of Punjab with 16
operational Public Hospitals while more than 40 large hospitals are operating under Private
Sector.Health Care has always been a secondary matter for all the governments and it is not
given importance since the creation of Pakistan.
It is a tragedy that Health Care Budget for whole Punjab in Fiscal Year 2016-2017 is 43 Billion
Rupees while Orange Line Metro Train which is currently being constructed in Lahore just to
accommodate few thousand people has a budget of 160 Billon Rupees,this shows the seriousness
of government regarding health care for whole Punjab.
Lahore is currently having almost all the state of the art equipment for the treatment of different
diseases,like Neurology department in Lahore General Hospital is accommodating patients from
whole Punjab as well as from other provinces.This department is only of its kind in whole
Pakistan which have advanced equipment and trained doctors.That’s why in many cases patients
are given late treatment which results in death tool to rise..
In Punjab there are only 3 Children Hospitals which has a sole purpose to give proper medical
treatment to all children regarding their diseases and if necessary but again facilities and
advance technological equipment is not available in Multan and Faislabad Children Hospitals as
a result doctors refer most of the cases to Lahore Children Hospital for further treatment or
performing operations.Which as a result makes it overly populated.And maks it difficult to treat
every patient timely causes death tool to rise.
In Lahore there are many large and small Private hospitals. Private hospital have advance
technological equipment and giving the same treatment as Public hospitals but they charge high
fees which underprivileged people are unable to pay only rich or upper middle class can afford

6. these facilities.These hospitals are well furnished.
VIP PATIENT ROOM AT NATIONAL HOSPITAL DEFENCE
HYPOTHESIS
Keeping in view my observations and researches I can drive a hypothesis that can further be
tested through surveys. I used the Primary Research Method Technique which was Questionnaire
that was filled by the Patients of both Public and Private Hospitals.The suitable hypothesis that I
can draw from my research is that:
‘PUBLIC HOSPITALS PATIENTS ARE SATISFIED AS COMPARE TO PRIVATE
HOSPITALS’
Plan the ResearchDesign:
After I have derived out a hypothesis that can be tested I designed a method through
which I will obtain the suitable information to precede my study. So the main method I choose
for my research is via survey i.e. questionnaires. This helped me to grab the idea that how many
people are satisfied with the performance, treatment and their overall experience at the hospital.
So, I decided to go with Questionnaire for my research purpose
Analysis of Data:
The data that I have collected through my questionnaires and other researches are to
undergo analysis in order to prove my hypothesis. I have classified, tabulate, and compared the
data obtained to find a result. According to the questionnaire that I distributed among 40
patients of both Public and Private Hospitals

7. Particular Public Hospital Private Hospital
Overall Satisfaction Level 14 People 12 People
Doctors Attitude HIGHLY SATISFIED SLIGHTLY SATISFIED
Nurses Attitude GOOD SLIGHTLY GOOD
Ambiance GOOD GOOD
Knowledgeable Staff Highly Knowledgeable Knowledgeable
Disease/Pain Control YES YES
Staff Response HIGHLY SATISFIED SLIGHTLY SATISFIED

8. Conclusion
The evidence from my survey are sufficient to conclude that Public Hospital Patients are highly
satisfied as these hospitals fees are very low just 10 Rupees for the entrance.While Private
Hospital Patients have to pay high fees just to admit into the hospital. Private hospitals just want
earn high Profits. While Public Hospitals are operated by Government with sole purpose of
SOCIAL WELFARE OF THE SOCIETY.
RECOMMENDATIONS
 Build more Public Hospitals
 Install Advance Equipment In Public Hospitals
 Increase Health Budget
 Regulate Private Hospitals
 Upgrade Public Hospitals
 Training programme for Medical Staff

9. REFRENCES
 Wikipedia
 Dawn Newspaper
 Punjab Budget 2016-2017
 Google

10. APPENDIX
QUESTIONNAIRE FOR PATIENTS
1. Howeasy was it to talk to the staffat this hospital about your medical condition(s)?
Extremely easy
Slightly easy
Not at all easy
2. Howresponsive was the staffat this hospital to your questions?
Extremely responsive
Slightly responsive
Not at all responsive
3. Howprofessionally did the staffat this hospital behave?
Extremely professionally
Slightly professionally
Not at all professionally
4. Howknowledgeable was the staffat this hospital?
Extremely knowledgeable
Slightly knowledgeable
Not at all knowledgeable
5. During this stay at this hospital, howclean was your room kept?
Extremely clean
Slightly clean
Not at all clean
6. Overall, howhygienic do you feel this hospital is?
Extremely hygienic
Slightly hygienic
Not at all hygienic
7. During this stay at this hospital, howrespectfully did the doctors treat you?
Extremely respectfully
Slightly respectfully
Not at all respectfully

11. 8. During this stay at this hospital, howwell was your pain/disease controlled?
Extremely well
Slightly well
Not at all well
9. During this stay at this hospital, howwell did the nurses listen to you?
Extremely well
Slightly well
Not at all well
10. Howlikely are you going to choose this hospital in the future?
Yes
Maybe
Not at all
11. Over the course ofyour stay at this hospital, were you satisfied,dissatisfied or neither satisfied
nor dissatisfied with it?
Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied
12. Would you recommend this hospital to your other family member or friend?
Yes
No
Maybe