1. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Carol Crosby
Assistant Director, Career Services
Bridgewater State University
Teaching Students to be Employable
Bridgewater State University’s
Student to Professional Project
2. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Bridgewater State University
• State university located 30 miles south of Boston, MA
• 11,000 students
• 60% commuter
• 47% first generation, 20% students of color, 37% low income
3. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
• M.S. in College Student Personnel from URI
• 20+ years in higher education; 12 years in career
counseling
• 5 years on Student Affairs Assessment Committee
• Member, In-house Accreditation Team, 2010
My Bio
4. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Introduce the Student to
Professional Project
Provide steps we took during
the project
Offer samples of our work
Show how you can adapt this
project to your office setting
Question and answer period
5. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Students think the concept of
career services is confusing.
job shadow
non-credit
dress for success
On-campus interviews
The Washington Center
career fair
LinkedIn
6. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
What does Career Services do?
Career Services at Bridgewater State University provides all BSU
students with opportunities essential for
their .transition from student to professional
specific skillsto learn
intentionally
and practice
7. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
NACE Job Outlook Survey 2013
What are the skills that our
students need to learn and practice?
Employers’ Ranking of Soft Skills/Qualities
1. Ability to verbally communicate with persons inside
and outside the organization
2. Ability to work in a team structure
3. Ability to make decisions and solve problems
4. Ability to plan, organize and prioritize work
5. Ability to obtain and process information
6. Ability to analyze quantitative data
7. Technical knowledge related to the job
8. Proficiency with computer software programs
9. Ability to create and/or edit written reports
10. Ability to sell or influence others
1. My role at Bridgewater State University is primarily as a:
Faculty Member
Staff Member
Employer/Recruiter
2. Please list the professional skills you feel Bridgewater State
University students should obtain to transition from a student to a
professional position.
8. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
100 respondents, 190+ individual skills listed
“How to talk to your boss and others”
“Present resume and related documents that demonstrate professional skills”
“Assimilate and synthesize large amounts of information on their own”
“Ability to focus on task at hand”
“Accept supervision”
“Appreciation of others’ differences”
“Advocate for oneself on the job”
9. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Student to Professional Project Team
John Paganelli
Director
Katie Vagen
Career Development
Coordinator
Tracey Gray
Career Counselor
Denise Diliddo
Office Manager
Laurent Troland
Assistant Director
Recruiting
Blair Sylvia
Career Counselor
10. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Speaking effectively in day-to-day interactions
Strong ability to present ideas to various audiences
Ability to handle pre-screening phone interviews
Ability to write effectively with command of the English language
Present resume and related documents that demonstrate professional skills
Crafting an on-line presence
Know how to interact with and use social media properly
Polished approach to representing the company
Knows the rules of decorum as it applies to the profession
Verbal Communication
Professional Writing
Social Media Professionalism
Professional Presence
11. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
• Advocacy
• Computer skills
• Critical and analytical skills
• Customer service
• Diversity awareness
• Field specific knowledge
• Field specific skills
• Financial knowledge and skills
• Followership
• Global awareness
• Independence
• Leadership
• Negotiation
• Networking
• Organizational ability
• Professional attire
• Professional behavior
• Professional ethics
• Professional goals
• Professional presence
• Professional relationships
• Professional writing
• Research skills
• Social media professionalism
• Time management
• Teamwork
• Work/life balance
• Verbal communication
28 skills
12. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Bridgewater State University Career Services
Mission Statement
The Career Services Office assists a diverse student body in the process of
developing, evaluating and initiating their career plans. Our primary focus is on the
undergraduate student experience. Services are also provided to graduate students
and alumni.
The Office is committed to forging learning relationships between students, from
their first year through their senior year, with Career Services staff, employers,
faculty, alumni and other members of the broader community to advance the
professional development of all students preparing for their careers.
Career Services at Bridgewater State University intentionally provides all BSU
students with opportunities to learn and practice specific skills essential for their
transition from student to professional.
14. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Career Services at Bridgewater State University intentionally provides all
BSU students with opportunities to learn and practice specific skills
essential for their transition from student to professional.
Workshops
Programs and events
On-line resources
Paper resources
Appointments
Student Employment
15. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
• LinkedIn Photo Booth
• Networking Mocktail Party
• Internship/Career Development Course
• Career Panels
• Practice Interview Program
• Handshake
• Elevator Speech
• Making Connections: Networking Workshop
• Student and Alumni
Networking Group on LinkedIn
• InterviewStream
16. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
• Making Connections:
Networking Guide
• Networking Appointment
• Pre and Post Skills
Development Evaluation
18. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Staff think that assessment is
confusing.
diagnostic
formative
close-ended question
reflections
polls
intended effect
objective
19. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Divisional Student Learning Goals
Career Services 28 Skills
Verbal communication
Professional writing
Teamwork
Negotiation
Customer service
Networking
Social media professionalism
Professional relationships
Financial knowledge and skills
Time management
Field specific knowledge
Field specific skills
Critical and analytical skills
Computer skills
Research skills
Organizational ability
Leadership
Followership
Professional goals
Professional ethics
Independence
Advocacy
Professional behavior
Professional presence
Professional attire
Work/life balance
Effective Communication
and Interpersonal SkillsPractical Competence Skills
Leadership Skills
Coherent, Integrated Personal Identity
Understanding and Appreciation
of Human Differences
Diversity awareness
Global awareness
20. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Divisional Student Learning Goals
Career Services 28 Skills
Verbal communication
Professional writing
Teamwork
Negotiation
Customer service
Networking
Social media professionalism
Financial knowledge and skills
Time management
Field specific knowledge
Field specific skills
Critical and analytical skills
Computer skills
Research skills
Organizational ability
Leadership
Followership
Professional goals
Professional ethics
Independence
Advocacy
Professional behavior
Professional presence
Professional attire
Professional relationships
Work/life balance
Personal and Professional Growth
Diversity and Global Awareness
Diversity awareness
Global awareness
21. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Sample Workshop Evaluation
Sample Divisional Report highlighting student
learning goals and institutional priorities
Program Evaluation for Accreditation using both
NACE and CAS Professional Standards
Are students learning and/or practicing professional skills?
Skills/Learning Outcome Coding
Assessment of Internship/ Career Development Course
22. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
• What skill(s) do we want to concentrate on this
year?
• What are best ways for students to learn and/or
practice this skill in our workshops, programs, and
resources?
• How can we assess that they are learning and/or
practicing this skill?
• Did it work?
• If not, what can we do better?
23. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
• Your students - and staff - will have a clear
understanding of your office’s mission, focus
and intent
• Your staff will be more intentional when
developing and enhancing programming and
resources
• Your office’s work can be easily aligned with
divisional and institutional priorities
• Assessment becomes simple and direct
Why Convert to a Student to Professional Office?
24. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Developing a Student to Professional Project in Your Own Career Services Office
1. Survey employers, faculty and staff in your community to determine what
professionals skills are important to them
2. Use the results to establish a list of professional skills
3. Add the learning and practicing of professional skills to your office’s
mission statement and branding
4. Review your office’s materials, on-line presence and programming for
missed opportunities for skill development
25. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
5. As you prepare for each new academic year, intentionally create active
learning and practicing opportunities for specific skill development
6. Develop and implement assessment processes that measure skill
development including the learning and practicing of skills
7. Continue to review, add and evaluate programs, workshops and resources
to ensure that students are learning and practicing skills from your
established list
27. 2011
Anaheim, California
National Association of Colleges and Employers
June 2 – 5, 2015
Carol Crosby, Assistant Director
Career Services, Bridgewater State University
ccrosby@bridgew.edu
508-531-1328
http://www.linkedin.com/in/carolfcrosby
