1. ARUN KUMAR
Mobile: 9953965003 Email: arun.kumar29041985@gmail.com
Career Objective
With excellent skills and strategic business vision, I wish to carve my career for a role in Operations, Client
Services and Continuous Process Improvement (Robotics Process Automation). Person with sound knowledge
of US & UK Healthcare industry and willing to utilize these expertise for business & process transformation.
Capable of handling any role or responsibility with the zeal to exceed the expectations.
Core Competencies
 Client Services - Interactions & Review
 People Management and Operations
 Analytical and Problem Solving Capabilities
 Client Escalation Handling
 Inventory Management
 SOP creation
 Robotic Process Automation
 Continuous Process Improvements
 Compliance / Controllership
 Workforce management.
 Work upon SLA with client
 SDLC(System Development Life Cycle)
Methodology
Career Path & Key Responsibilities
Profile Details:
With AON Hewitt-
 Current Company – AON Hewitt Working as Business Operations Administrator/Analyst (August 2014 –
till date)
 Domain/Client Served – Your Spending Account (YSA) and Client Domain Group (CDG) Where working
for T-Mobile US.
 In-scope projects – Annual Enrollment, Qualified Status Change, Commuter Benefits, Payroll, Workflow
management, Analyses of participant/client issues, Manage and Follow the Business rules Accordance
to IRC (Internal Revenue Code) section 125 and IRS (Internal Revenue Service) regulations , maintain and
work on HIRS (Human Resource Information System) files and Workday.
With Genpact-
 Previous Company – Genpact as Manager Operations (June’2011 – till June 2014)
 Client Served – Leading UK & Global Healthcare Company (BUPA)
 In-scope projects – UK Healthcare Claims assessments & Payments, Calling, Retro Compliance, Indexing,
Member Enrollments, Worked with underwriting team and Provider Services
Key Accountabilities/Initiatives:
Process Management
 Data Analytics
 Closely working with underwriting team
 Client Interaction
 Inventory Management
 Recouping the over payment
 Claim Handling and adjudication
 Workflow management, load balancing and distribution

2.  Providing support to team in process related queries.
 Maintain MIS reports like Daily log and quality reports, reconciliation.
 Research and analyze the claims before cleared the payments of the customers.
Team Management
 Leading, mentoring & monitoring the performance of the team members to ensure efficiency in process
operations and meeting of individual & group targets.
 Identifying strategies for building team effectiveness by promoting a spirit of cooperation between team
members.
 Planning targets, monitoring numbers and ensuring achievement of overall targets on a daily, weekly &
monthly basis.
 Creating & sustaining environment that fosters development and motivates high performance.
Quality Management
 Ensuring a high-quality customer experience, elevating customer satisfaction, while adhering to the
quality standards and work processes and thus managing cost-effective operations.
 Setting quality standards for operational areas & ensuring adherence to quality standards.
 Developing Process Parameters, Quality Evaluation & Grading System and Testing Techniques for
evaluation and managing documentation of the same.
Process Improvements & Lean Digitization (Robotic Process Automation)
 Lean certified management professional with outstanding experience in the field of Operations
 Use SDLC (System Development Life cycle) methodology while implementing a new client system and
making changes to existing client system.
 Coordinated and conducted system requirements walkthroughs/sessions with business
Owner/stakeholders/SMEs as well as Robotics design/development team
 Restructured & revisited and driven improvisations in current training practices e.g. Training plan, cross
training plans, SOP’s, learning curve & Performance Development Plans etc.
Recognition
 2014: Operations Excellence Extra Miler Award in Healthcare All Managers Meet
 2013: Operations Excellence Award
 2013: Vertical Level Star Trainer Award
 2013: BUPA One Life Service Excellence Award (being nominated by process owners in UK)
 2011: GENPACT Lean Ace Certified.
 2013:Silver Awards exemplary performance in Operations & Training functions
 2011: 3 Bronze Awards for excellent performance in Operations
 2015- Silver award for best performer (in AON).
 2016- Gold award (in Aon)
Lean & Other Certifications
 Healthcare Bootcamp ― A training program which offers in-depth knowledge on UK & US Healthcare
 S.E.A.L. (School of Effective Aspiring Leaders) Training ― A six months extensive program to train &
groom the next generation of young & aspiring leaders of GENPACT

3.  GENPACT Lean Certified
 GENPACT Certified Trainer for BFSI Domain
 New Managers Induction & Foundation
 Performance & People Management
Academia
 BA (Arts): from Delhi University 2010.
 10+2 from C.B.S.E. in 2002.
 10th from C.B.S.E. in 2000.
Personal Dossier
Date of Birth : 29th
April, 1985
Address : C/o Ranbir Tokas, 249-A, 3r d
floor Munirka,