1. Antoine Richards
Skillsand Proficiencies
 Troubleshoot,research,diagnose,documentandresolvetechnical issues
 Proficientinphone anddeskside support
 Proficientintroubleshootingnetworkconnectionissues(TCP/IP,DNS,DHCP)
 Remote accessand VPN software troubleshooting(includingsmartphones)
 Proficientintroubleshootingnetworkingandwirelessnetworkproblems
 ResetpasswordsandtroubleshootproblemsinActive Directory
 Helpdesksoftware
 PC hardware installationandsupport
 MAC hardware support
 ProficientinWindowsVista,WindowsXP,andWindows7
 ProficientinMicrosoftOffice 2003 through2010
EmploymentHistory
RooseveltUniversity 03/2014 – Current
ComputerLab Helpdesk/Desktop
 Verifieduserscouldaccesswebmail andarchivedMicrosoftOutlookfilesandcontacts
 AssisteduserswithsyncingMicrosoftOutlookmail onsmartphones (iPhone,Android,and
Blackberry)
 Give supportto aidsand secretarieson site
 Setup videoconferencingandprojectorsduringmeetingsas needed
 Supportprintersandcopiersonsite
 SupportedWindows7,WindowsVista,andMicrosoftOffice questionsandissues
 SupportedclientonPowerPointpresentation
 HandledinternetandWIFIconnectionissues
 SafeguardedandsupportedPCwithAntivirusandSpyware Software
 Supportedall versionsof MSOffice
 SupportedWindows7Enterprise
KingdomComputers 08/2000 – 09/2013
IndependentConsultant
 Supervisedandcoordinatedpersonnelengagedininstallinghardware andsoftware.
 Instrumental inMicrosoftMail Merger
 Receivedtelephonecallsfromuserswithhardware andsoftware problemssuchasfailure of
data to
Be transferredtoanotherlocationandprogramsnotworkingproperly
 Detectederrormessagesthatsignaledmalfunctioninsoftware andhardware
 Structuredand maintainedserversandsystems
 Hardware upgradesand software implementationforMac OS
 Deploymentof ITTechnician
 Assisted ondeployingThinClients,Laptops,andDesktops
 InstalledcustomWindows7imagesviajumpdrivesandoperationdisks

2.  Setupcomputersonthe networkviaComputermanagementsite
 Verifieduserscouldaccesswebmail andarchivedMicrosoftOutlookfilesandcontacts
 AssisteduserswithsyncingMicrosoftOutlookmail onsmart phones(iPhone,Android,and
Blackberry)
 Backedup the clientsdataand restoreditback to re-imagedmachines
 Backedup and importedusersMicrosoftOutlookcachedusernames(.nk2files)
 Supportedvariouslocationsforsoftware andhardware troubleshooting
 ImagedPCand setthemup on the networkforvariousprojects
 TraveledtolocationforPC installationandsetup
 Move client’sPCsandphonesasneeded
 Give remote assistance viaMicrosoftLyncwhenunable tocome to userpersonally
 HandledPCrepairs andconsultedonvariousprojects
 SupportedWindows7,WindowsVista,andMicrosoftOffice questionsandissues
 SupportedclientonPowerPointpresentation
 HandledinternetandWIFIconnectionissues
 SafeguardedandsupportedPCwithAntivirusandSpyware Software
 ConfiguredemailprogramsandinternetpackagesforAT&Tat home
 InstalledPCsoftware andhardware problemsviaphone orinperson
TelesisComputers 12/1999 – 08/2000
Repair Technician
 IndependentComputerTechnician
 Supervisedandcoordinatedpersonnelengagedininstallinghardware andsoftware.
 Receivedtelephonecallsfromuserswithhardware andsoftware problemssuchasfailure of
data to
Be transferredtoanotherlocationandprogramsnotworkingproperly.
 Detectederrormessagesthatsignaledmalfunctioninsoftware andhardware.
 Structuredand maintainedserversandsystems.
 InstalledcustomWindowsXP/Vistaimagesviaoperationdisks
 SafeguardedandsupportedPCwithAntivirusandSpyware Software
Education
RooseveltUniversity 03/14
RichlandCommunityCollege 06/2013
Certificate inCareerTechnology
WesternIllinoisUniversity 08/1992
ComputerScience