capability presentation

1. Capability Presentation
Complete Resources Pvt. Ltd.
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2. About CRPL
Complete Resources Pvt ltd. provides range of services in the field of HR that includes Executive Search, Recruitment, Temporary Staffing and
Administrative Services.
Established in March 2021, CRPL is known as one of the fastest growing service providers in India. With wide geographical spread we cater to PAN India
mandates with time and cost effective solution.
At Pinnacle, we believe in simplicity and effective processes to let our clients focus on their core activities without wasting time on Administrative work.
In other words, we try to work as an extension of our clients with dedicated team to provide flawless services. Headquartered in New Delhi, we presently
operating from Bangalore, Chennai, Kolkata, Mumbai, New Delhi, Patna, Chandigarh and Bhubaneswar.
Our aim is to deliver exceptional service to our clients with innovation and align our process to match the requirements to reach to desired results. If you
are looking at motivated achievers who can add tremendous value to your Organization or if you are an enterprising individual looking at a challenging
career opportunity, you are on the right search process. We have teams of Consultants specializing in a wide range of disciplines. Our team is sure to
blend well with your organization and render one of the most conducive environments for exciting business ventures
• The Preferred partner to assist you in focusing on core areas and sustain a definite competitive advantage.
• Specialised team experience in serving Fortune 500 & Multinationals across industries
• Strong client base
• Pan India Geographical Presence
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3. PAN India Presence
At Complete Resources Pvt ltd, we provide
Tailor made solutions for each client basis
their requirement. With pan India presence,
we become extended arms of our clients to
support them in various business and HR
related activities
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www.crpljobs.in
Delhi
Kolkata
Mumbai
Bangalore
Patna
Chennai
Chandigarh
Bhubaneswar

4. Why CRPL?
• Experience of serving most of the fortune 500 companies
• Tailor-made Solutions
• Speciality Divisions
• Pan India Presence
• Key Account Management Model
• Technology
• Strong Legal Team
• Process driven output
• Business Continuity Plan
• Strict Compliances Adherence
• One stop for various business services
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5. Our Approach
• Discover Process
• Expectations Meeting
• Current state assessment
• Workforce Plan
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Client
Know
Serve
Trust
Best People
Excellent
Execution
Specialty
Divisions
Know
• Standardize processes
• Risk Mitigation & Compliance
• Quality Control & improvement
• Quarterly Reviews
Serve
• Cost Saving Programs
• Contingent workforce
optimization
Trust

6. Competencies
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Staffing Services
Professional and Executive
Recruitment
Speciality Staffing
General Staffing
Payrolling
Delivery Models
Unit Model
Account Management Model
Vendor Management
Comprehensive HR
Services
Start-up assistance
HR Consulting
HR Outsourcing
Tailor made solution for each service

7. Project Coordination and Reviews
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Contractual
Financial
Functional
Strategic
Operational
•Annual review of contract
performance
•Review benefits and opportunities
•Strategy review
•Monthly performance reviews
•Achievement against goals
•Resource & demand planning
•Tactical daily and weekly reviews
•KPI’s that drive the business
•Operational service monitoring
•Immediate issue resolution
•Compliance to process
•Achievement against goals
•Review of targets
•Compliance, HR & Legal
•Quarterly strategy reviews
• Right participants at each review
meeting
• Mirrored communications structures
• Active internal sponsorship
• Progressive account management with
innovation and effective execution

8. HR Consulting
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• HR Policies and Procedures Framework
1. Gather Requirement from client
2. Understand the specific areas to be covered under the
framework
3. Effectively chart out HR processes and systems
4. Benchmarking with industry
5. Implement the new framework
• HR Operations Improvement
1. Identification of Pain areas and provide appropriate solution
2. Improvise existing policies by benchmarking them with
industry
• Effective Talent Management
1. Conduct surveys to benchmark emp satisfaction survey
2. Publish root cause analysis with recommended action points
3. Motivation and Retention linked with business
Policies, Operations & Management
• Effective Change Management
1. Anticipate the effect of any new system and process
implementation
2. Analyse the required strategic swift for smooth change
management
• Employee Assessment
1. Performers and Under-performers
2. Competency mapping and skill benchmarking
• Performance and Reward Management
1. Designing the performance management and appraisal
process
2. Career Path
3. Design performance linked reward and recognition policy
• Exit Analysis
1. Retention of employees as per the policy
2. Thorough study on employee exits
Change, Assessment, R&R and Exists

9. Pinnacle Proposition
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9
• .
Recruitment
• Team of Specialists
• Strict adherence to pre-defined SLAs & TAT
• Expertise in handling bulk assignments in stipulated time
Operation
• Dedicated account management with strong backend support
• Technology driven flawless process
• Smooth on-boarding, detailed induction & Strong grievance handling mechanism
Compliance
• Strong Legal and Compliance Team
• Strong Internal Audit Framework at regular intervals
• ESIC Sub codes, Insurance (GPA/GMC), PF, relevant licenses and all other necessary compliance
100% adherence

10. Recruitment:
AnalysistocometooptimalrecruitmentChannels
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Needs in terms of attitude and skills, availability and quantities may vary a lot between projects in sales, merchandising and sales
promotion. Preliminary planning should not be underestimated.
1st - Workload Analysis
Job Analysis
Client Planning
Process
2nd - Surrounding Environment
Analysis
Talent Market
Potential
Client Strategy
Analysis
Advice
Size and
Spread
Qualification
Target
Group

11. Recruitment Process
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Client to share
JD in writing
Head hunting/
Portal/Networki
ng/
Ad/Database
Shortlisting based
on specifications
Interviewing and
lining up for
customer’s round
Final Interview &
feedback from
customer
Salary negotiation
& offer
Pipeline for
replacement
ROI
• Predefined TAT for fresh recruitment & replacement
• Right fitment for right position
• Lesser drop outs & attrition, better productivity
• Constant work-instant reaction
• Dedicated resource- feedback sharing at regular intervals
Recruitment Process Flow
Return on Investment

12. Staffing Model
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• Addresses need for just-in-time workforce
• Professional handling of processes like recruitment, payroll, statutory
and benefits administration by our team of consultants
• Successful combination of Recruitment, Payroll processing, In-house
Technology Team, Training and HR Consulting
• Established processes capable of managing Pan-India assignments.
Mandates from Client
Sourcing
Transfer of
existing
associates
Recruitment
Induction and
On-boarding
Statutory
Compliance
Attendance
and Payroll
Salary
Remittance
Reimburseme
nt and
Incentives
Payout
Exit
Management

13. Induction and Training
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•Appointment Letter -
contract signing
•Employees receive Joining Kit
•Statutory Forms
•Code of Conduct
•NDA if applicable
On boarding
•About ADAMAS and Client
•About the role and
responsibilities
•About Reporting formats
•About the performance
management system
•Receive information on Salary
and Expense Process
•Receive information on
Compliance
Induction •Formal training:
•Client Specfic Product
Training:
•General Training
•On job:
•Continuous follow-up
(performance management)
•Corrective actions (ADAMAS
in consultation with client)
Project Specific
Training

14. Payroll Process:
(Canbecustomised)
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26th of the month •Client shares attendance details
28th of the month •CRPL shares wage sheet for approval to raise invoice
29th of the month •Client approves wage sheet to raise invoice
30th of the month
•Invoice is raised and softcopy is shared with client. Hardcopy of invoice
reaches in 24 hours
3rd of next month •Client releases payment against invoice
5th of next month •CRPL releases payout to associates

15. Reimbursement to Associates
(Canbecustomised)
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10th the month •Associates shares expense bills of previous month
15th of the month •CRPL shares computation sheet basis details shared by client
16th of the month •Client approves computation sheet to raise invoice
17th of the month •Invoice is raised and delivered to client
19th of the month •Client releases payment against invoice
21st of next month •CRPL releases reimbursement to associates

16. Risk Management Model
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Risk
Management
Model
Compliance Risk
Business Risk
Process Risk
Information Risk
We have created various Risk Management Models in the interest of our clients to let them focus on
function and not administration

17. Compliance Risk Management
Embedded all labor & taxation laws and application in standard process
Update ourselves & our customers constantly on amendments
Various Memberships
Customer Newsletters
Risk Management Process
Strong Centralized Compliance Department
Panel of country’s best labor lawyers and legal advisors
Internal Risk Assessment process (Monthly)
Online Compliance Status Reports
Few examples of implementations
ESIC Sub-Codes
Never defaulted on PF Payouts since Inception
Service Tax Audits cleared till last year
Min. Wage followed for all States
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18. Applicable Labour Laws and Taxes
 Payment of wages act 1936
 Minimum wages act 1948
 Workman compensation act 1923
 Payment of gratuity act 1972
 Payment of bonus act 1965
 Contract labor (regulation & abolition) act 1970
 Employee provident fund act 1952
 Employee state insurance act 1948
 Maternity benefit act 1961
 Other labor Laws
 Equal remuneration act 1976
 Employment exchanges (compulsory
notification of vacancies) act 1959
 National & festival holidays act 1942
 Weekly holidays act 1942
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 Professional Tax
 Income Tax
 Labor Welfare Fund
 Service Tax
Labour Laws Taxes

19. Risk Plan
 Business Continuity Plan
 People Attrition Management
 Code of Conduct
 Strong Legal Team
 Safe Employee Contracts
 Insurances against Indemnities
 Hygiene Policies
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 ISO:9001:2008 Certification
 Contingencies on every service delivery
team
 Cross-Functional Trainings
 Strong Back-end controls to maintain
standardisation
 Process Audits
Process Risk Management
Business Risk Management

20. Information Security
Secure Technology
Disaster Recovery Site & Process
Strong Backup & Restoration process
IT Security Policy
Non-Disclosure Agreements
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21. Next Steps
Phase 0 Plan
Phase 1
Due Diligence
Structure &
Proposed
Organization
Establishing Proposed Project
Constituents
• Management & Organization
• Process Monitoring Tools
• IT & Infrastructure
• Project Management Plan
Phase 2
Mobilization
Change
Management
(transition plan)
Communication
Plan
Team
Augmentation
•Hire
•Induct
•Train
Phase 3 Pre
Transition
Operational HR Service Model
Service Level
Engagement
Compliance
Analysis
Phase 4
Transition &
Operations
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Memorandum of
understanding and contract
signing initiation
Case validated and
Transition plan Contract sign off
and execution

22. AnilPrabhakar
Mob: 9891923000
Email:anil.p@crpljobs.in
Address:H-28,Sector70,Noida
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Thank You…..