The document provides 5 examples of how real-world businesses have used robotic process automation (RPA) to improve efficiency and reduce costs. The examples describe how an HR company used RPA to process sick leave notices faster, a retailer validated cash register data to spend more time with customers, an insurance company determined client credit limits to save over 2,400 hours per month, chatbots have saved businesses millions of hours in customer service, and an insurance processing company validated premiums using RPA in 30 minutes compared to a full day for humans. The document also notes some challenges in implementing RPA such as it being a short-term solution and potential employee resistance.

1. Application of RPA in
Business
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2. There are tens of thousands of specific examples of
how you can use RPA in business. Here are some real-
world examples of RPA usage:
• A human resources provider had been
processing about 2,500 sick leave notices per
month, taking about four minutes per notice to
do so. Once the company implemented an RPA
solution, it was able to process 90 percent of
those notices in much less time
Example 1:
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3. There are tens of thousands of specific examples of
how you can use RPA in business. Here are some real-
world examples of RPA usage:
• A global retailer began using RPA to
validate closing information for its stores’
cash registers. The change allowed
employees to spend more time with
customers.
Example 2:
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4. There are tens of thousands of specific examples of
how you can use RPA in business. Here are some
real-world examples of RPA usage:
• A trade credit insurance company
automated the process to determine
clients’ credit limits. The change saved
more than 2,400 hours of human work
per month.
Example 3:
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5. There are tens of thousands of specific examples of
how you can use RPA in business. Here are some
real-world examples of RPA usage:
• The now-common “chatbots” that offer viewers
web-based customer service help have collectively
saved businesses millions of human work hours.
(Learn more about chatbots at “Artificial
Intelligence Chatbots Are Changing the Way You Do
Business and May Impact Your Bottom Line.”)
Example 4:
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6. There are tens of thousands of specific examples of
how you can use RPA in business. Here are some
real-world examples of RPA usage:
• RPA adds zip codes to HR documents where zip codes were
formerly absent. Insurance processing company Xchanging
used RPA to validate insurance premiums. The system took
about 30 minutes to process 500 premiums; it had been
taking human workers a full day to process the same number
of premiums. The humans even named the RPA tool “Poppy.”
Example 5:
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7. • Short term/Interim Solution
• No or limited ML capability
• Ownership
• Limited Application
• Change Management
• Employee resistance
CHALLENGE IN RPA
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CHALLENGE!

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