1.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Streamline
PMC
Multi-­‐Family
Property
Management
and
Consulting
“Success
Simplified”
Property
Management
|
Consultation
|
Acquisition
Specializing
in
repositioning
&
managing
multi-­‐family
communities

2.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
About
Us
Streamline
PMC
began
as
a
property
management
company
managing
one
under-­‐
performing
and
non-­‐profitable
multi-­‐family
property
with
18
townhomes.
Over
time,
and
with
a
systematic
approach
to
problem
solving,
this
one
property
was
transformed
into
an
easy
to
operate,
sustainable,
and
highly
profitable
property.
Streamline
PMC’s
client
success
made
purchasing
another
distressed
property
attractive
for
the
owners.
If
the
systems
worked
on
one
property,
surely
they
could
work
on
another.
Fast
forward
a
few
years,
implementing
the
same
systems
at
new
properties,
and
all
client
properties
were
made
sustainable
and
profitable.
Streamline
PMC’s
success
at
property
management
made
adding
consulting
services
an
obvious
and
valued
addition
to
their
offerings.
With
the
skillset
of
various
team
members,
the
systems
already
in
place,
and
a
combined
25
years
of
consulting
experience
between
our
team
members,
Streamline
PMC’s
Consulting
Services
will
make
any
owner
operated
property
or
property
management
company
more
effective,
easier
to
operate,
and
increase
its
profits!
Streamline
PMC’s
systems
have
been
proven
to
take
underperforming
properties
and
turn
them
into
smooth-­‐running,
sustainable,
and
profitable
operations
(see
examples
on
the
last
two
pages
of
this
pamphlet
or
“Success
Stories”
link
on
our
website.)
Andrew
Studebaker
leads
Streamline
PMC
located
in
Grand
Rapids,
MI.
When
he
took
over
management
of
the
first
struggling
property,
Andrew
did
what
comes
naturally
to
him:
he
systematically
evaluated
every
area
of
the
business
and
created
a
system
to
manage
it.
What
Andrew
found
over
time
was
that
he
had
created
something
of
incredible
value
that
would
not
only
benefit
the
properties
of
his
clients;
it
would
benefit
anyone
who
used
them!
There
are
a
number
of
issues
common
to
struggling
and
unprofitable
property
management
companies
and
often
with
multi-­‐family
properties
themselves:
high
expenses,
high
employee
turnover,
a
constant
struggle
to
collect
rents,
court
hearings
with
residents
over
rent
or
security
deposit
matters,
disorganization,
delinquent
accounts,
and
much
more.
Without
a
systematized
plan
to
follow
and
training
in
how
to
operate
correctly,
these
issues
steal
profits
and
contribute
to
poor
company
culture.
Lack
of
effective
operational
systems
will
reduce
profits,
create
a
dysfunctional
workplace,
and
eventually
it
will
destroy
the
company.
It
often
also
causes
property
owners
to
lose
their
properties
through
foreclosure,
receiverships,
etc.
Whether
you
are
frustrated
with
the
disposition
of
your
team,
the
disorganization
of
your
office,
inflated
expenses,
unrealized
revenue,
or
you
simply
work
too
many
hours
managing
properties,
we
have
the
answers
for
you.
Our
systems
have
proved
that
change
can
be
had
in
any
business,
and
we
guarantee
they
will
work
for
you.

3.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Benefits
of
Streamline
PMC
• Fully
digital
operating
systems
–
All
of
our
systems
are
paperless.
• Online
payments
for
residents
–
Payment
processing
portals
save
labor.
• Lowered
expenses
–
Increased
efficiency
translates
into
reduced
expenses.
• Increased
revenue
–
Accurate
accounting
practices,
reducing
lost
rent,
and
identifying
additional
revenue
streams
will
all
add
to
yearly
gross
revenues.
• Spotlight
reports
for
continuous
oversight
–
When
logging
into
your
software
management
account
you
will
immediately
be
presented
with
up-­‐to-­‐date
information
on
delinquent
accounts,
upcoming
vacancies,
and
more!
• Reduced
delinquent
accounts
–
With
our
communication
systems
residents
are
notified
daily
of
any
delinquencies,
escalating
late
fees,
and
they
are
shown
the
benefits
of
paying
on
time.
• Reduced
errors
–
Systems
we
implement
for
you
reduce
errors
thus
saving
both
time
and
money.
• Improved
effectiveness
–
Our
systems
will
translate
into
a
high
rate
of
effectiveness
and
efficiency
in
every
area
of
your
business.
• Reduced
employee
turnover
–
The
effects
of
making
your
business
a
systematized
business
will
translate
into
a
more
desirable
culture.
Employees
stay
where
they
are
well
treated,
well
trained,
and
the
job
functions
makes
sense.
Additionally,
increased
revenues
and
decreased
expenses
will
allow
for
attracting
more
long-­‐
term
employees.
• Simplified
contractor
oversight
–
Well
informed
contractors
paid
on
time
will
provide
better
services
and
reduce
your
time
needed
to
oversee
them.
Although
we
understand
certain
businesses
contain
inherent
complexities
due
to
the
nature
of
the
business,
we
have
built
our
success
by
creating
simplicity
and
transparency
in
all
aspects
of
our
business.
Our
success
has
developed
by
the
stripping
away
of
complexities,
implementation
of
streamlined
and
sustainable
systems,
and
training
and
building
a
team
that
knows
how
to
be
independently
dependent
on
their
uniquely
developed
skills.
We
believe
in
investing
in
team
members,
encouraging
their
growth,
and
rewarding
their
successful
efforts.
We
will
train
your
team
and
your
property
systems
to
function
independently
with
a
limited
time
investment
from
you.
By
implementing
systems
that
continually
present
you
with
spotlight
reports,
you
are
enabled
to
view
rent
roll,
delinquent
accounts,
all
upcoming
vacancies,
and
any
other
information
you
wish
to
review
with
the
simple
click
of
a
button.
We
look
forward
to
helping
you
streamline
your
business,
simplify
your
operations,
and
capture
significantly
more
net
revenue
through
your
multi-­‐family
communities!

4.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Mission
Streamline
PMC
will
systematically
evolve
all
elements
of
your
community,
resident
culture,
and
business
to
become
effective,
organized,
streamlined
and
profitable.
We
will
help
you
build
a
forward
thinking,
purposeful
team
that
generates
as
much
cash
flow
and
long-­‐term
wealth
as
possible
for
property
and
community
owners.
Mission
Goals
1. Systematize
and
digitize
all
resident
contracts,
payment
systems,
and
communication.
2. Increase
gross
revenues,
reduce
expenses,
and
help
owners
move
from
working
in
their
business
to
working
on
their
business.
3. Streamline
office
operations,
maintenance
services,
and
team
operations.
4. Achieve
and
maintain
100%+
occupancy
(yes
100%+
is
possible!).
5. Never,
ever
fail
to
collect
rent!
Vision
Streamline
PMC
sets
the
standard
in
streamlined,
effective,
profitable,
and
sustainable
property
management
systems.
“Success
Simplified”

5.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Founder’s
Bio
Andrew
Studebaker,
founder
of
StreamlinePMC,
has
acquired,
sold,
managed,
consulted
for,
and
streamlined
properties
since
2005.
He
thoroughly
enjoys
the
challenge
of
business
and
his
passion
is
consulting
and
training
others
how
to
efficiently
manage
multi-­‐family
communities.
Andrew
loves
to
golf
(and
watch
professional
golf),
play
both
indoor
and
outdoor
games,
read
historical
fiction,
and
travel.
Andrew
and
his
wife
Britany
have
one
son,
Emerson,
a
baby
on
the
way,
and
a
rambunctious
family
dog
Raleigh,
a
Goldendoodle.

6.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Strategic
Areas
of
Focus
and
Service
Plans
Full
Service
Consultation
Plan
(Minimum
8
weeks)
This
plan
consists
of
a
complete
review
of
existing
operations,
key
action
item
list
of
issues,
change
implementation
including
staff
training,
financial
systems
upgrade,
digital
documentation,
website
and
online
payments,
and
licensed
documents.
• Areas
of
Improvement
–
Before
proceeding
with
consulting
services
or
management
services,
our
team
will
meet
with
you
to
understand
areas
of
your
business
you
deem
to
be
problematic.
Based
on
your
input,
our
team
will
compile
an
initial
list
of
targeted
problem
areas,
the
systems
and
procedures
we
will
implement
to
correct
these
issues,
and
a
timeline
for
accomplishing
this.
• Financials
-­‐
Before
proceeding
with
any
consulting
services
or
management
services,
our
team
will
review
your
historical
financials
(P&Ls,
Balance
Sheet,
Cash
Flow)
and
existing
processes
to
identify
a
targeted
increase
in
financial
efficiency,
increased
revenue,
and
decreased
expenses
you
can
expect
to
attain
based
on
the
implementation
of
our
processes
and
procedures.
• Culture
–
How
you
communicate
your
vision
and
train
your
team,
how
and
when
you
pay
your
team
and
sub-­‐contractors,
how
you
screen
potential
residents
-­‐
all
of
these
ultimately
affect
the
financial
stability
and
culture
of
your
company.
We
will
first
outline
for
you,
and
then
train
you,
in
a
step-­‐by-­‐step
implementation
of
improvements
to
institute
a
culture
of
trust,
accountability,
and
efficiency
for
team
members
and
residents
alike.
• Community
Aesthetics
–
Community
aesthetics
plays
a
vital
role
in
attracting
the
most
desirable
customers.
Net
revenue
is
not
only
generated
through
gross
income
but
through
preventing
losses
as
well.
A
proper
customer
base
will
reduce
losses.
• Become
Owner
Operated
–
If
you
wish,
we
can
train
you
to
manage
your
properties
without
engaging
a
property
management
company
thus
saving
you
5-­‐
15%
of
gross
revenues
annually
by
enabling
and
training
you
to
become
engaged,
efficient,
and
streamlined
in
managing
your
communities.
• Become
Digital!
–
In
today’s
world,
efficiency
is
key.
We
help
you
digitize
all
leasing
procedures
to
increase
efficiency,
reduce
errors,
increase
organization,
and
standardize
practices.
This
will
give
you
a
continual
up-­‐to-­‐the-­‐minute
view
of
your
entire
community’s
financial
performance.
• Acquisition
Preparation
–
By
implementing
our
systems,
policies,
and
procedures,
you
can
prepare
for
seamless
and
profitable
sale
of
your
community
or
acquisition
of
other
communities.
A
systematized
and
profitable
business
is
a
highly
desirable
business.
• Online
Payments
–Implementing
the
property
management
software
we
use
and
integrating
it
into
your
website
allows
residents
to
make
payments
online
for
automatic
deposits
into
your
accounts.
The
benefits
generated
through
these
systems,
especially
reduced
labor
costs
for
handling
payment
processing,
will
increase
NOI
(Net
Operating
Income).
• Document
Licensing
–
We
have
developed
and
compiled
a
digital
file
of
all
leasing
and
ancillary
documents
you
will
need
for
daily
leasing
operations.
These
licensed
documents
are
included
as
part
of
our
Full
Service
Consultation
Plan.

7.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
• Team
Member
Training
–
Your
office
staff,
“team
members”
as
we
like
to
address
them,
are
vital
to
the
success
of
your
business.
We
review
employment
and
sub-­‐
contractor
positions,
review
hiring
and
employment
procedures,
redefine
roles
if
needed,
hire
replacements
and
fill
roles
if
necessary,
and
train
the
team
on
processes
and
procedures.
These
new
systems
will
become
part
of
your
daily
routine
forever
changing
the
team
dynamics
of
your
business.
• Office
equipment
systems
–
As
your
business
shifts
to
being
digitally
operated,
it
is
paramount
to
use
proper
technology
to
ease
stress,
increase
efficiency,
and
streamline
your
workload
as
well
as
the
workload
of
your
staff.
We
will
review,
suggest
necessary
changes,
acquire
needed
computer
equipment
(cost
not
included),
and
set
up
new
office
systems
to
enable
maximum
efficiency
of
daily
operations.
• Budget
–
We
will
implement
a
budget
for
you
with
fixed
and
variable
expenses
as
well
as
capital
expense
reserves.
We
will
train
you
to
review
your
budget
to
understand
how,
when,
and
where
to
make
spending
adjustments
to
achieve
your
financial
goals
for
your
business.
Within
the
systems
we
use,
reports
are
automatically
generated
on
a
weekly,
monthly,
or
yearly
basis
to
enable
the
consistent
financial
monitoring
of
your
business.
• Bookkeeping
–
With
proper
systems,
practices,
and
procedures
in
place,
you
or
a
trained
bookkeeper
can
account
for
income
and
expenses
on
a
weekly
basis
with
only
a
few
hours
invested.
You
will
be
provided
with
an
in-­‐depth
chart
of
accounts
with
an
easily
understood
overview
for
consistent,
clear,
and
effective
bookkeeping.
• Financing
–
Proper
financing
is
vital
to
achieving
long-­‐term
financial
success.
We
will
review
your
financing,
suggest
any
necessary
restructuring,
and
refer
you
to
preferred
lending
institution
contacts
for
refinancing
if
needed.
• Property
Insurance
and
Risk
Mitigation
–
Your
property
insurance
premiums
are
based
on
many
factors
including
programs
you
do
or
do
not
institute
at
your
communities
to
mitigate
risk.
We
will
review
your
property
insurance
along
with
a
licensed
risk
reduction
manager
and
will
suggest
necessary
changes
to
your
policy
to
obtain
the
right
balance
of
risk
and
premium
reduction
while
retaining
the
necessary
coverage.
In
almost
every
case
this
is
a
guaranteed
area
of
savings!
• Fair
Housing
–
Knowing
and
understanding
Federal,
State,
and
Local
Fair
Housing
laws
and
ordinances
and
how
your
business
operates
within
the
correct
parameters
is
essential.
We
will
organize
and
implement
fair
housing
training
(any
extra
cost
not
included)
with
your
local
fair
housing
authority
and
provide
insight
on
how
to
effectively
operate
within
fair
housing
guidelines.
• Leasing
Video
–
Residents
should
NEVER
be
allowed
to
blindly
sign
a
lease
without
understanding
what
they
are
committing
to.
By
requiring
residents
to
have
at
least
a
basic
understanding
of
their
lease,
you
establish
a
relationship
of
respect
and
boundaries.
One
of
the
most
effective
ways
to
convey
a
basic
understanding
of
your
lease
to
your
residents
is
to
create
a
short,
concise,
and
informative
leasing
video.
We
will
facilitate
creation
of
your
community
leasing
video
(video
production
costs
not
included)
for
residents
to
watch
prior
to
signing
lease.
• Additional
Services
-­‐
Manage
any
desired
remodels/improvements
in
conjunction
with
licensed
local
builder
at
an
additional
charge
Cost
and
Payment
–
Request
our
Cost
of
Services
document.

8.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Daily
or
Weekly
Consultation
Plan
We
will
complete
the
first
two
steps
of
the
standard
consultation
program,
Areas
of
Improvement
and
Financials,
along
with
any
other
items
you
request.
We
will
provide
you
a
timeline
for
completion
and
our
charges
will
be
by
the
week.
Cost
and
Payment
–
Request
our
Cost
of
Services
document.
Property
Management
Program
We
will
implement
all
of
our
consultation
services
and
continually
manage
your
communities
to
the
best
of
our
ability.
We
will
provide
on-­‐sight
staff
if
necessary.
We
charge
a
straight
percentage
of
gross
revenue
to
manage
your
properties.
If
you
wish
to
obtain
more
information
about
our
property
management
contract,
we
would
be
happy
to
provide
you
with
a
quote
along
with
a
copy
of
the
contract.
We
provide
our
Property
Management
services
through
our
broker,
Towne
Square
Real
Estate.
Two
of
our
team
members,
Andrew
and
Jack,
are
licensed
Realtors
®
through
Towne
Square
Real
Estate.
Property
Acquisition
and/or
New
Business
Startup
• All
property
sales
or
acquisitions
are
handled
through
Towne
Square
Real
Estate,
our
brokerage
firm.
• We
can
also
provide
our
full
Consultation
Programs
for
new
community
acquisitions/startups.
Contact
us
for
details.

9.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Historical
Success
100%
occupancy
rates
We
have
been
able
to
generate
100%+
occupancy
rates
at
every
community
we
have
managed
through
diligence,
hard
work,
and
attention
to
detail.
We
have
attained
100%
occupancy
by
the
2nd
year
at
each
property
we
have
managed
and
have
maintained
100%+
for
every
year
thereafter.
Yes,
you
can
attain
100%+
occupancy
levels!
99.9%
successful
rent
collection
history
To
date,
we
have
successfully
collected
rent
in
full
on
every
account
we
have
managed
with
only
one
exception
in
2012
–
and
we
implemented
a
policy
to
prevent
the
cause
of
that
exception’s
recurrence!
This
is
verifiable
through
our
year-­‐end
tax
accounting,
our
financials,
and
our
attorney.
Although
we
periodically
must
send
legal
notices
to
residents
in
order
to
collect
rent
and
more
rarely
must
file
a
hearing
with
the
courts,
we
have
instituted
systems
and
procedures
that
allow
us
to
continually
monitor
all
accounts
and
precisely
communicate
with
residents
in
order
to
efficiently
and
effectively
collect
rent
in
full.
Accounting/daily
bookkeeping
–
IRS
audit
In
2012,
we
navigated
an
IRS
audit
of
the
properties
and
personal
records
of
a
property
owner
we
were
contracted
by.
Therefore,
our
financial
records
for
those
properties
were
subject
to
the
IRS
audit.
This
resulted
in
a
“No
Change”
and
there
were
no
transactions
found
to
be
in
error
in
any
financial
statement
or
journal
entry
we
were
required
to
provide.
This
is
verifiable
through
our
year-­‐end
tax
accountant
who
assisted
us
in
the
audit.

10.
Confidential
|
Copyright
©
Streamline
PMC
2015
|
www.StreamlinePMC.com
Streamline
PMC
Gross
Revenue
and
Cash
Flow
Historical
Success
Examples
(Cash
flows
for
these
examples
are
after
all
expenses,
debt
service,
AND
capital
expense
reserves!)
Property
A
5
year
recap
of
our
success:
164%
increase
in
Gross
Revenue
Last
year
under
previous
management:
Gross
Revenues:
$85,833.74
Under
Our
Management:
First
year
Gross
Revenues/Cash
Flow:
$131,686.95/-­‐$36,483.48
Fifth
year
Gross
Revenues/Cash
Flow:
$226,826.04/$50,635.06
Property
B
4
year
recap
of
our
success:
36%
increase
in
Gross
Revenue
Last
year
under
previous
management:
Gross
Revenues:
$333,556.58
Under
Our
Management:
First
year
Gross
Revenues/Cash
Flow:
$402,483.38/$53,603.99
Fourth
year
Gross
Revenues/Cash
Flow:
$455,510.59/$93,405.56
Property
C
2
year
recap
of
our
success:
51%
increase
in
Gross
Revenue
Last
year
under
previous
management:
Gross
Revenues:
$514,702.00
Under
Our
Management:
First
year
Gross
Revenues/Cash
Flow:
$670,420.18/$92,316.10
Second
year
Gross
Revenues/Cash
Flow:
$778,776.16/$161,902.98
Return
on
Cash
Example:
Streamline
PMC
assisted
in
and
negotiated
the
acquisition
and
financing
of
4
communities
(through
3
separate
transactions)
with
only
$843k
of
an
owner’s
privately
held
funds
invested.
In
2014
those
properties
cash
flowed
$219k
after
all
expenses,
debt
service,
AND
capital
expense
reserves.
In
2015
they
are
projected
to
cash
flow
over
$311k
after
all
expenses,
debt
service,
AND
capital
expense
reserves.
That
is
a
36.9%
Cash-­‐on-­‐Cash
NET
return
annually
with
equity
being
generated
in
addition!