Service North 2018 - Set yourself up for SIAM success
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Damien Davis from ServiceNow shared his tips on how to set yourself up for SIAM success at Service North
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Service North 2018 - Set yourself up for SIAM success
- 1. How to set yourself up for SIAM success ITSM Product Management ServiceNow Damien Davis
- 2. When I started ServiceNow in 2004, my vision was to build a cloud-based platform that would enable regular people to route work effectively through the enterprise. Fred Luddy, Founder
- 3. We make the world of work, work better for people.
- 4. You So why SIAM? Ever Increasing Business Demands Technical Complexity Continuing Cost Pressure
- 5. Work Departments Incidents Requests Cases Tasks Email, Spreadsheets, Forms, Messages, Emails, Calls IT HR Services Security
- 6. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
- 7. Ability to drive organizational change Internal and outward-looking executive leadership Transform existing supplier engagements Executive Sponsorship So how do we get there?
- 8. Organisational, technological and process changes IT Dept. becomes a true service provider Include extensive education to create buy-in Adopting a SIAM Framework Willingness to change
- 9. Consistent access to services from multiple suppliers Automate back-end fulfillment processes Easy integration between external and internal suppliers Service integration and management Proven enabling technology
- 10. Unique blend of skills and experience Mix of technical, process and business relationship skills Build a core SIAM competency A Successful SIAM operation Existing SIAM experience
- 11. Don’t underestimate challenges Balance resources across many different projects Continuously adapt to evolving priorities Components of SIAM transformation Strong program management
- 12. Executive Sponsorship Willingness to change Proven enabling technology Let’s summarise Existing SIAM experience Strong program management
- 13. A unique opportunity to transform
- 14. Let’s do this