1. Andrew Paul Robbins
Profile
An accomplished, versatile and results driven professional manager with a
proven track record in driving sales and increasing revenue in the heritage
industry whilst reducing costs and maintaining high levels of customer care,
ultimately benefitting the organisation's bottom line. Well organised, ambitious
and enthusiastic enjoying both working as an individual or as a part of a team.
Flexible and willing to travel.
Key Competencies
● Leadership
● General Management
● Business Development
● Commercial Acumen
● Change Delivery
● Communication
● Customer Service
Career Summary
June 2012 – November 2015.
Information Services Commercial Manager. Lake District National Park
Authority.
Managed the three Tourist Information Centres run by the National Park in Bowness-
on-Windermere, Keswick and Ullswater as well as the Lake District Visitor Centre in
Brockhole and the National Park Contact Centre at the HQ in Kendal. Responsible
for an annual budget of £750,000 and directly managed a team of 25 employees and
several volunteers.
Key achievements:
● Reducing an operating deficit of Information Services from £170,000 per
annum to zero in three years.
● Key member of the project team which carried out a full restructure of the
Authority due to reductions in grant in aid from Government. This involved
managing the redundancy process for 15 staff and supporting them through
the transition.
● Developing online accommodation and attraction sales service with key
external partners bringing in over £500,000 in additional income to the local
economy.
● Restructuring of Information Services to become more commercial including
developing new retail, customer service and advertising strategies including
introducing screen advertising to the National Park.
● Responsible for the Winter Fell Top Assessors who climbed Helvellyn daily
to report on meteorological data which informed the national weather line
service which I managed.
February 2007 – June 2012.
Cumbria and Lancashire Visitor Operations Manager (VOM). English Heritage.
Managed five manned and nineteen unmanned English Heritage properties. In the
final six months also responsible for the management of the properties along
Hadrian’s Wall World Heritage Site. Responsible for a budget of over £1Million and
managed a team of up to 35 employees
Key achievements:
● Part of the Northern Team returning the first surplus to English Heritage for
the Northern Region.
● Lead VOM in business development task force for Northern Area.

2. ● Key member of projects to design a new museum and shop at Housesteads
Roman Fort, new exhibition at Carlisle Castle and large-scale repairs and
shoring up of Furness Abbey.
● Ran the finance office at Festival of History – Europe’s largest re-enactment
event
● Led Cumbria, Lancashire and Hadrian’s Wall teams through a major
restructuring improving the team’s performance whilst going through
redundancy.
November 2003 – February 2007.
Old Sarum Castle Visitor Operations Site Supervisor. English Heritage.
Day to day management and running of a popular visitor attraction on the outskirts of
Salisbury along with winter management of Farleigh Hungerford Castle. Supervised
a team of six employees.
Key Achievements:
● Organised and ran large scale special events.
● Developed guided tours and educational discovery visits for Old Sarum
Professional Development
● IOSH Managing Health and
Safety
● In house finance and
marketing courses
● Cumbria County Council
Equality and Diversity online
training
● Salvage Training with West
Midlands Fire Brigade
● Manual Handling
● Visit England Welcome Host
and Welcome All Train the
Trainer
● Walt Disney Customer Service
Standards
● Maximising Potential
● Just Ask Coaching
● Personal Licence Holder for
the sale of alcohol
● First Aid at work trained but
certificate lapsed March 2015
Education
● September 2002 – September 2003 MSc Biological Sciences Research Merit
– Royal Holloway University of London. “Gene silencing using small
interfering RNA”
● September 1998 – May 2001. BSc(Hons) Biomedical Sciences 2ii –
University of Northumbria. “Mesothelioma, asbestosis and occupational lung
diseases”
● (1991-1998) Educated at a number of British Forces Education Service
schools in Germany and then returned to the UK to obtain 10 GCSE (A-C)
and 4 A levels (Biology, Chemistry, Physics and General Studies) at Dallam
School, Milnthorpe, Cumbria.
Additional Skills
● I.T Skills. Proficient in common Microsoft Office packages including Word,
Excel, Power Point and Outlook along with professional experience in social
media including Twitter and Facebook.
● Full clean driving licence obtained December 2000.
Interests
● Being outdoors enjoying the
British countryside, especially
fell walking.
● Member of the Wine Society
● Very keen sports fan following
both rugby codes, football and
cricket.
● Member of gym.

3. ● Always looking to increase
personal development and
skills
References are available on request.