1. John O’Hagan FCILT
Career Summary
A successful business leader, with considerable experience in business
transformation.
2012 – Director, Contract Logistics, EMENA, UTI, now DSV
2006 – 2011 Vice President – Operations, DHL Supply Chain
2004 – 2006 Managing Director - Brinks UK
2001 – 2004 Managing Director - Genco Distribution Systems
1996 – 2001 Divisional Managing Director – Hays Plc.
1992 – 1996 Managing Director - Hays Shop and Office Fittings
1989 – 1992 Operations Director - Hays Specialist Distribution
1987 – 1989 National Operations Manager, Exel Logistics (DHL)
1982 – 1987 Depot Manager, United Carriers Parcel Services
1980 – 1982 Operations Manager, National Carriers (DHL)
1979 – 1980 Graduate Trainee, National Freight Corporation (DHL)
2014 – 2016 - Director, Contract Logistics (Southern EMENA) Uti/DSV
Responsible for all Contract Logistics in Southern Europe and Middle East.
Key clients include Intel, Mars, Nestle, Volvo, Dell, and Spanish MOD.
Appointed to transform loss making countries.
Achievements:-
• Restructured region, improving profitability.
• Established 70k sq. ft. Warehouse in Istanbul.
• Established a joint venture in Israel resulting in significant profit improvements.
2012 - Director, Contract Logistics, EMENA, UTI Worldwide
Responsible for all Contract Logistics activities in Northern and Eastern Europe. Clients include
Estee Lauder, JCB, NCR, Dow Corning, and Volvo.
Achievements:-
• Restructured UK business, cutting losses in excess of £2.5m – now profitable.
• Involved in negotiations for a 10 year extension to largest contract – worth £35m per annum.
• Involved in implementation of new 350k sq ft warehouse in Belgium.
• Implemented major operational changes in Hungary, resulting in four year contract
extension.
• Increased operating profit by 52% - now most profitable Global region.
2006 – 2011 VICE PRESIDENT – Operations, DHL SUPPLY CHAIN
Joined the UK Supply Chain business with specific responsibility for their largest retail account,
B&Q. Account turnover in excess of £100m, operating out of four distribution centres, totalling
2.5m sq ft and 2,300 staff.

2. Key objectives were to ensure the successful development of the new £70m Worksop
warehouse, renew all four contracts and significantly improve labour relations at the Preston
Brook site.
Achievements: -
• Increased operating profit by 18% through cost reductions and operational
improvements, whilst achieving all service level targets.
• Developed strategy to reduce overall supply chain costs by £46m over a four year
period.
• Renegotiated £320m four year contract.
• Renegotiated union agreement at Preston Brook.
2004 – 2006 MANAGING DIRECTOR – BRINKS U.K.
In 2004, Brinks UK was incurring significant losses in its domestic business due to low market
share, annual sales of £50m and losses of £4.8m.
The key challenges were to make the business profitable, improve customer service levels and
gain market share.
Achievements: -
• Returned business to profit within nine months, through tight management controls,
increased fleet utilisation, increased productivity and overhead reductions.
• Reduced management headcount from 120 to 65, by the introduction of a culture of
“ownership” at all levels.
• Led acquisition of Group 4 Scotland from G4S, resulting in a profit improvement of
£1.5m, by doubling volume density.
• Introduced a 24/7 operation to sweat assets and improve service levels, resulting in a
fleet reduction of 15%, productivity improvements of 20% and the achievement of
record service levels.
• Closed London City Head Office and relocated to Manchester, saving £1.2m pa.
• Renewed the two largest banking contracts, becoming sole providers in Scotland for
RBS and BOS, through the introduction of night time servicing.
2001 – 2004 MANAGING DIRECTOR - GENCO DISTRIBUTION
SYSTEMS
Appointed to lead new UK business due to knowledge of managing backstage processes within
retail networks, gained at Hays.
Key tasks were to create market awareness of Genco (largest Global reverse logistics provider)
engage with key decision makers within the retail sector and prove the concept.
Achievements: -
• Identified the fastest and most cost effective way to market was via a joint venture with
a major UK 3PL, minimising capital investment.
• Coordinated discussions/negotiations with Exel Logistics, TDG and Wincanton at board
level, finally choosing Wincanton.
• Significant management experience gained in a new business start up as well as
managing board level relationships between two major organisations.
• Gained considerable knowledge of reverse operations and systems in North America.

3. • Headed up projects to review returns processes and costs with Tesco, Marks and
Spencer, John Lewis, Dixons, B&Q and Woolworths. New business of £12m at 20%
margin.
1996 – 2001 DIVISIONAL MANAGING DIRECTOR – HAYS RETAIL
SUPPORT
Hays were a leading FTSE 100 business services group in the 1990’s growing by 20% per
annum, with margins in excess of 10%. The business was structured on self-contained
business units, with MD’s being given considerable freedom, but with the remit of achieving
growth targets. Initial challenge was to streamline and improve the operational effectiveness of
a niche business that Hays had acquired, Bucks Transport, expand the range of services and
gain business within the retail sector. Turnover when appointed was £10m and an operating
profit of £2m, growing to £60m and £10m respectively by 2001.
Achievements:-
• Developed the business to become the leading provider of retail support services,
through the centralisation, distribution and installation of shop fixtures and fittings, with
continued differentiation of service offering.
• Became sole providers for Marks and Spencer, Tesco, Sainsburys, B&Q and Starbucks.
• Won a five-year contract for Marks and Spencer furniture home delivery.
• Headed up consultancy team with Kardstadt in Germany, identifying £20m savings.
• Managed the roll out of the Starbucks in the UK installing all shop fixtures and fittings.
1989 – 1996 MANAGING DIRECTOR – HAYS SHOP AND OFFICE
FITTINGS
Achievements:-
• Established 350k sq. ft. shop fittings centralised warehouse at Dove Valley Park, Derby.
• Led acquisition of refrigerated cabinet refurbishment business, increasing sales from
£6m to £10m by leveraging client base.
• Renewed Marks and Spencer asset management contract, worth £45m over five years.
• Youngest recipient of Chairman’s Award for Excellence.
• Restructured operations, reducing depot network by 50%, through the introduction of
demountable equipment, saving £3m.
• Developed a management culture that encouraged people to take ownership and make
decisions, growing profitability from £2m to £10m, becoming the most profitable
distribution business in Hays.
Personal Details
BA (Hons) Geography and History
Fellow of Chartered Institute of Logistics and Transport
Born and educated in Scotland
Tel: 01889 500466 Mob: 07595 018015 Email: john.ohagan5@btinternet.com