Shadow IT - the commissioning and sourcing of core IT products and services by departments other than IT - has been used across organisations for some time, but it is only now that IT decision makers are beginning to fully appreciate the extent of it. It is a way of working that is increasingly becoming the norm for business departments, who are independently deploying solutions with increasing frequency, despite the risks that may be involved. IT departments must now adapt if they want to retain some element of control over the way technology is utilised within their organisations. We surveyed 200 IT decision makers in organisations with more than 1,000 employees, in both the UK and the US.

1. Shadow IT
ITDMs Data Summary
11th July 2014
Intelligent Market Research

2. Is “shadow IT” happening? How is “shadow IT” happening?
Around three quarters (77%) of IT decision-makers surveyed say that departments in their
organisation are commissioning and sourcing core IT products and services independent of
the IT department (sheet 1). Of the remaining quarter whose organisations only source IT
products and services through the IT department, around two fifths (42%) expect “shadow
IT” to occur in the near future in their organisation (page 12).
Surveyed IT decision-makers who say that departments in their organisation engage in
“shadow IT” currently report that the vast majority (95%) have been doing so for over six
months, with around two fifths (42%) engaging in it for two years or longer (page 11).
Almost half (47%) of respondents where “shadow IT” is happening, but not in all departments
within their organisation, believe that it is likely that more departments will engage in
“shadow IT” in the next two years (page 9). Where “shadow IT” is happening, 51% think it is
likely the departments which already commission and source core IT services and products
outside the IT department will do so more often in the coming two years (page 10).
The vast majority (85%) of surveyed IT decision-makers feel the use of “shadow IT” poses a risk
to their organisation’s IT security, with a third (33%) considering it to be an extremely
significant risk and 16% considering it the most significant risk (page 34).
Respondents who report that “shadow IT” is happening in their organisation say that it most
likely originates and is driven by heads of department (41%) and from technology
workgroups comprised of people from across the department (39%) (page 33). According
to respondents, the main driving factors behind departments engaging in “shadow IT” are
their belief that it is quicker to source their own IT than to go through the IT department
(74%), and that departments are more aware of their own individual IT needs (55%). Where
“shadow IT” is happening, over half (52%) of surveyed IT decision-makers also believe that
departments think it is easier to source their own IT needs than go through the IT
department and around three in ten (28%) feel it is cheaper (page 8).
Of those respondents in organisations where departments are commissioning and sourcing
core IT services and products outside of the IT department, almost half (46%) say that the IT
department has little or no involvement in these departments (page 32).
Core IT products and services
Surveyed IT decision-makers where “shadow IT” is happening report that the products and
services most commonly sourced outside of the IT department are application software
(51%) and IT security software/hardware (44%) (page 5-6).
Respondents whose organisations are not currently engaging in “shadow IT”, but anticipate it
happening in the near future, believe that application software (53%) and BYOD devices for
employees (53%) are the most likely to be commissioned outside of IT in the next two years.
IT security software/hardware is only expected to be sourced through “shadow IT” methods
by around a quarter (26%) in the same period (page 22).
Shadow IT
ITDMs Data Summary
02 | Vanson Bourne - Shadow IT - ITDMs Data Summary

3. Where is “shadow IT” happening?
Almost four in ten (37%) respondents who report that “shadow IT” is already happening
within their organisation believe that the majority of their organisation’s departments are
engaged in commissioning and sourcing core IT services/products (page 7), with this most
commonly occurring in finance (39%), HR/training (35%), business direction and strategy
(34%) and marketing (34%) (sheet 8). For this group, business direction and strategy is
thought to be the department where “shadow IT” it is most prevalent (42%) (page 16).
Surveyed IT decision-makers whose organisations do not currently engage in “shadow IT”,
but expect to in the near future, anticipate business direction and strategy (38%), HR/training
(38%) and logistics and supply chain (38%) to be departments where “shadow IT” will most
likely happen in their organisation (page 19).
Shadow IT
ITDMs Data Summary
03 | Vanson Bourne - Shadow IT - ITDMs Data Summary

4. Shadow IT
ITDMs Data Summary
Contents
5-6 Which of the following core IT products/services are being commissioned and sourced by
departments other than the IT department?
7 How many of your organisation's departments do you believe are commissioning and sourcing
core IT products/services without the IT department?
8 Which of the following factors do you see as driving departments outside of IT to commission
and source core IT products/services?
9 In your opinion, how likely is it that more business departments in your organisation will engage
in IT acquisition beyond the IT department's control or influence over the next two years?
10 In your opinion, how likely is it that those business departments that engage in IT acquisition
beyond the IT department's control or influence will do so more often over the next two years?
11 You have said that core IT products/services have been commissioned and sourced by
departments other than IT. How long has this been happening in your organisation?
12 You have said that only the IT department is commissioning and sourcing core IT
products/services at present. Do you expect "shadow IT" to occur in your organisation?
13-15 In which business departments is "shadow IT" happening?
16-18 In which business department is "shadow IT" most prevalent?
19-21 In which departments do you imagine 'shadow IT' is most likely to happen?
22 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Combination grid
showing those responses rated '4' and '5 - very likely' i.e. likely
23 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Servers
24 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Other infrastructure
hardware
25 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Application software
(cloud-based or otherwise)
26 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Other software
(cloud-based or otherwise)
04 | Vanson Bourne - Shadow IT - ITDMs Data Summary
27 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Other XaaS
cloud-based services
28 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Application
development
29 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? IT security
software/hardware
30 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Devices for
employees to use for work purposes (BYOD)
31 Which core IT products/services do you think your business departments will be likely to
commission and source outside of the IT department in the next two years? Communications
services of any kind
32 Thinking about the departments you mentioned and the products being sourced by them, are
you able to say to what extent the IT department is typically involved?
33 Where do you believe the drive for "shadow IT" originates in the departments that are sourcing
their own IT?
34 How significant a risk does "shadow IT" pose to your organisation's IT security?
Demographics
35 Respondent country
36 How many employees does your organisation have?
37 Within which sector is your organisation?

5. Which of the following core IT products/services are being commissioned and sourced by departments other than the IT department?
05 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK Us
Base: all respondents
Application software (on-premise or cloud-based) 51% 38% 63%
IT security software/hardware 44% 22% 65%
Application development 40% 22% 58%
Devices for employees to use for work purposes (BYOD) 40% 18% 61%
Servers 38% 15% 60%
Communications services of any kind 33% 16% 50%
Other software (on-premise or cloud-based) 31% 19% 42%
Other infrastructure hardware 23% 11% 34%
Other XaaS cloud-based services 21% 5% 36%
Other (please specify) 0% 0% 0%
We do not know the specifics 2% 3% 0%
Only the IT department is commissioning and sourcing core IT products/services 23% 31% 14%
Base 200 100 100
Total
1001-3000
employees
More than 3000
employees
Base: all respondents
Application software (on-premise or cloud-based) 51% 47% 55%
IT security software/hardware 44% 43% 44%
Application development 40% 37% 43%
Devices for employees to use for work purposes (BYOD) 40% 38% 41%
Servers 38% 35% 40%
Communications services of any kind 33% 30% 36%
Other software (on-premise or cloud-based) 31% 22% 39%
Other infrastructure hardware 23% 17% 28%
Other XaaS cloud-based services 21% 15% 26%
Other (please specify) 0% 0% 0%
We do not know the specifics 2% 2% 1%
Only the IT department is commissioning and sourcing core IT products/services 23% 24% 21%
Base 200 101 99

6. Which of the following core IT products/services are being commissioned and sourced by departments other than the IT department?
Retail, distribution
and transport
Other commercial
sector
06 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
Financial
services Manufacturing
Base: all respondents
Application software (on-premise or cloud-based) 51% 40% 41% 65% 58%
IT security software/hardware 44% 31% 39% 50% 54%
Application development 40% 35% 37% 48% 40%
Devices for employees to use for work purposes (BYOD) 40% 38% 28% 59% 37%
Servers 38% 23% 39% 46% 42%
Communications services of any kind 33% 27% 37% 41% 27%
Other software (on-premise or cloud-based) 31% 21% 24% 41% 37%
Other infrastructure hardware 23% 13% 22% 41% 15%
Other XaaS cloud-based services 21% 8% 15% 41% 19%
Other (please specify) 0% 0% 0% 0% 0%
We do not know the specifics 2% 2% 2% 0% 2%
Only the IT department is commissioning and sourcing core IT products/services 23% 27% 30% 20% 13%
Base 200 48 54 46 52

7. How many of your organisation's departments do you believe are commissioning and sourcing core IT products/services without the
IT department?
07 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
UK
Very few 34% 42% 27%
Less than half 28% 32% 26%
The majority 15% 10% 19%
Nearly all 13% 7% 17%
All departments 9% 6% 12%
Don't know 1% 3% 0%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
employees
Very few 34% 38% 29%
Less than half 28% 26% 31%
The majority 15% 17% 13%
Nearly all 13% 8% 18%
All departments 9% 10% 8%
Don't know 1% 1% 1%
Base 155 77 78
Financial
services
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
Very few 34% 29% 45% 16% 42%
Less than half 28% 34% 24% 30% 27%
The majority 15% 20% 21% 16% 4%
Nearly all 13% 9% 11% 22% 11%
All departments 9% 6% 0% 14% 16%
Don't know 1% 3% 0% 3% 0%
Base 155 35 38 37 45

8. Which of the following factors do you see as driving departments outside of IT to commission and source core IT products/services?
08 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
UK
Departments feel they understand their own IT needs in greater depth than the IT department 55% 43% 64%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 70% 78%
Departments believe it is easier to source their own IT needs than to go through IT 52% 39% 62%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 25% 30%
*Other (please specify) 1% 3% 0%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
employees
Departments feel they understand their own IT needs in greater depth than the IT department 55% 49% 60%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 71% 77%
Departments believe it is easier to source their own IT needs than to go through IT 52% 55% 49%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 22% 33%
Other (please specify) 1% 0% 3%
Base 155 77 78
Financial
services
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
Departments feel they understand their own IT needs in greater depth than the IT department 55% 34% 66% 73% 47%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 74% 66% 84% 73%
Departments believe it is easier to source their own IT needs than to go through IT 52% 46% 61% 51% 49%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 20% 21% 46% 24%
Other (please specify) 1% 0% 3% 0% 2%
Base 155 35 38 37 45

9. In your opinion, how likely is it that more business departments in your organisation will engage in IT acquisition beyond the IT
department's control or influence over the next two years?
Total US
Base: respondents whose organisations' departments are not solely
commissioning/sourcing IT products/services without the IT department (page 7)
UK
1 – very unlikely 13% 23% 4%
2 13% 23% 5%
3 27% 31% 24%
4 20% 12% 26%
5 – very likely 27% 11% 41%
Average 3.35 2.65 3.95
Base 141 65 76
Total
Base: respondents whose organisations' departments are not solely
commissioning/sourcing IT products/services without the IT department (page 7)
1001-3000
employees
More than 3000
employees
1 – very unlikely 13% 12% 14%
2 13% 9% 18%
3 27% 36% 18%
4 20% 22% 18%
5 – very likely 27% 22% 32%
Average 3.35 3.33 3.36
Base 141 69 72
Financial
services
Total Manufacturing
Base: respondents whose organisations' departments are not solely
commissioning/sourcing IT products/services without the IT department (page 7)
Retail, distribution
and transport
Other commercial
sector
1 – very unlikely 13% 9% 11% 9% 21%
2 13% 9% 11% 13% 21%
3 27% 42% 32% 13% 21%
4 20% 27% 21% 19% 13%
5 – very likely 27% 12% 26% 47% 24%
Average 3.35 3.24 3.42 3.81 2.97
Base 141 33 38 32 38
09 | Vanson Bourne - Shadow IT - ITDMs Data Summary

10. In your opinion, how likely is it that those business departments that engage in IT acquisition beyond the IT department's control or
influence will do so more often over the next two years?
10 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
UK
1 – very unlikely 11% 19% 5%
2 11% 17% 6%
3 27% 38% 19%
4 30% 17% 40%
5 – very likely 21% 9% 31%
Average 3.39 2.80 3.87
Base 155 69 86
Total
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
employees
1 – very unlikely 11% 9% 13%
2 11% 6% 15%
3 27% 32% 22%
4 30% 35% 24%
5 – very likely 21% 17% 26%
Average 3.39 3.44 3.35
Base 155 77 78
Financial
services
Total Manufacturing
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
1 – very unlikely 11% 6% 13% 5% 18%
2 11% 11% 11% 11% 11%
3 27% 46% 29% 11% 24%
4 30% 31% 34% 38% 18%
5 – very likely 21% 6% 13% 35% 29%
Average 3.39 3.20 3.24 3.86 3.29
Base 155 35 38 37 45

11. You have said that core IT products/services have been commissioned and sourced by departments other than IT. How long has this been
happening in your organisation?
11 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
UK
Two years or more 42% 58% 29%
Between six months and two years 53% 36% 66%
Less than six months 5% 6% 5%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
employees
Two years or more 42% 32% 51%
Between six months and two years 53% 62% 44%
Less than six months 5% 5% 5%
Base 155 77 78
Financial
services
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
Two years or more 42% 34% 34% 59% 40%
Between six months and two years 53% 60% 63% 38% 51%
Less than six months 5% 6% 3% 3% 9%
Base 155 35 38 37 45

12. You have said that only the IT department is commissioning and sourcing core IT products/services at present. Do you expect "shadow
IT" to occur in your organisation?
12 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US
Base: respondents whose organisations do not have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Yes, we expect it to happen in the near future 42% 32% 64%
No, we never expect it to happen 58% 68% 36%
Base 45 31 14
Base: respondents whose organisations do not have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
Total employees
Yes, we expect it to happen in the near future 42% 33% 52%
No, we never expect it to happen 58% 67% 48%
Base 45 24 21
Base: respondents whose organisations do not have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
Yes, we expect it to happen in the near future 42% 23% 56% 33% 57%
No, we never expect it to happen 58% 77% 44% 67% 43%
Base 45 13 16 9 7

13. In which business departments is "shadow IT" happening?
13 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Finance 39% 26% 49%
HR/training 35% 28% 41%
Business direction and strategy 34% 19% 47%
Marketing 34% 28% 40%
Operations 31% 23% 37%
Quality control 31% 9% 49%
Design/R&D 30% 22% 36%
Engineering 30% 16% 41%
Client services/relationship management 29% 14% 41%
Risk/fraud/compliance/governance 27% 12% 40%
Logistics/supply chain/transport/fleet 25% 13% 34%
Sales 24% 6% 38%
Facilities/property 22% 17% 26%
Production/manufacturing 22% 14% 28%
Purchasing/procurement 21% 13% 27%
Property 17% 9% 24%
Legal 16% 12% 20%
Health and safety 14% 7% 20%
Trading/merchandising/retail shop floor 11% 6% 15%
Other department not listed here (please specify) 1% 1% 0%
Base 155 69 86
Other department not listed here (please specify): This happened for one project and has now been stopped

14. In which business departments is "shadow IT" happening?
14 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
1001-3000
employees
Base: respondents whose organisations have departments outside of IT commis-sioning/
sourcing IT products/services (page 5-6)
More than 3000
employees
Finance 39% 32% 45%
HR/training 35% 34% 36%
Business direction and strategy 34% 32% 36%
Marketing 34% 42% 27%
Operations 31% 17% 45%
Quality control 31% 25% 37%
Design/R&D 30% 23% 36%
Engineering 30% 18% 41%
Client services/relationship management 29% 31% 27%
Risk/fraud/compliance/governance 27% 18% 36%
Logistics/supply chain/transport/fleet 25% 18% 31%
Sales 24% 12% 36%
Facilities/property 22% 16% 28%
Production/manufacturing 22% 9% 35%
Purchasing/procurement 21% 9% 32%
Property 17% 5% 29%
Legal 16% 6% 26%
Health and safety 14% 6% 22%
Trading/merchandising/retail shop floor 11% 4% 18%
Other department not listed here (please specify) 1% 0% 1%
Base 155 77 78

15. In which business departments is "shadow IT" happening?
15 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
Financial
services
Base: respondents whose organisations have departments outside of IT commis-sioning/
sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
Manufacturing
Finance 39% 31% 42% 51% 31%
HR/training 35% 40% 21% 51% 29%
Business direction and strategy 34% 23% 39% 54% 22%
Marketing 34% 51% 24% 38% 27%
Operations 31% 31% 18% 46% 29%
Quality control 31% 23% 39% 46% 18%
Design/R&D 30% 20% 29% 51% 20%
Engineering 30% 6% 37% 57% 20%
Client services/relationship management 29% 34% 13% 49% 22%
Risk/fraud/compliance/governance 27% 17% 26% 51% 16%
Logistics/supply chain/transport/fleet 25% 14% 37% 43% 7%
Sales 24% 11% 29% 43% 13%
Facilities/property 22% 14% 11% 59% 7%
Production/manufacturing 22% 11% 26% 41% 11%
Purchasing/procurement 21% 11% 13% 41% 18%
Property 17% 14% 5% 49% 4%
Legal 16% 11% 11% 35% 9%
Health and safety 14% 11% 5% 35% 7%
Trading/merchandising/retail shop floor 11% 3% 3% 35% 4%
Other department not listed here (please specify) 1% 0% 0% 0% 2%
Base 155 35 38 37 45

16. In which business department is "shadow IT" most prevalent?
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15
Business direction and strategy 42% 15% 50%
Base 53 13 40
Client services/relationship management 27% 50% 20%
Base 45 10 35
Design/R&D 15% 33% 6%
Base 46 15 31
Engineering 37% 18% 43%
Base 46 11 35
Facilities/property 9% 25% 0%
Base 34 12 22
Finance 28% 50% 19%
Base 60 18 42
Health and safety 0% 0% 0%
Base 22 5 17
HR/training 22% 42% 11%
Base 54 19 35
Legal 0% 0% 0%
Base 25 8 17
Logistics/supply chain/transport/fleet 24% 33% 21%
Base 38 9 29
Marketing 32% 47% 24%
Base 53 19 34
Operations 23% 44% 13%
Base 48 16 32
Production/manufacturing 21% 50% 8%
Base 34 10 24
Property 4% 17% 0%
Base 27 6 21
Purchasing/procurement 9% 22% 4%
Base 32 9 23
Quality control 23% 0% 26%
Base 48 6 42
Risk/fraud/compliance/governance 17% 13% 18%
Base 42 8 34
Sales 5% 50% 0%
Base 37 4 33
Trading/merchandising/retail shop floor 12% 50% 0%
Base 17 4 13
Other 100% 100% -
Base 1 1 0
16 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US

17. In which business department is "shadow IT" most prevalent? Ctd
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15
Business direction and strategy 42% 60% 25%
Base 53 25 28
Client services/relationship management 27% 38% 14%
Base 45 24 21
Design/R&D 15% 17% 14%
Base 46 18 28
Engineering 37% 36% 38%
Base 46 14 32
Facilities/property 24% 8% 32%
Base 34 12 22
Finance 28% 24% 31%
Base 60 25 35
Health and safety 0% 0% 0%
Base 22 5 17
HR/training 22% 35% 11%
Base 54 26 28
Legal 0% 0% 0%
Base 25 5 20
Logistics/supply chain/transport/fleet 24% 43% 13%
Base 38 14 24
Marketing 32% 34% 29%
Base 53 32 21
Operations 23% 23% 23%
Base 48 13 35
Production/manufacturing 21% 14% 22%
Base 34 7 27
Property 4% 0% 4%
Base 27 4 23
Purchasing/procurement 9% 14% 8%
Base 32 7 25
Quality control 23% 26% 21%
Base 48 19 29
Risk/fraud/compliance/governance 21% 29% 18%
Base 42 14 28
Sales 5% 11% 4%
Base 37 9 28
Trading/merchandising/retail shop floor 12% 0% 14%
Base 17 3 14
Other 100% - 100%
Base 1 0 1
17 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
1001-3000
employees
More than 3000
employees

18. In which business department is "shadow IT" most prevalent? Ctd
18 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
Financial
services
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15
Retail, distribution
and transpor
Other commercial
Manufacturing sector
Business direction and strategy 42% 38% 33% 35% 70%
Base 53 8 15 20 10
Client services/relationship management 27% 50% 20% 6% 40%
Base 45 12 5 18 10
Design/R&D 26% 0% 18% 32% 44%
Base 46 7 11 19 9
Engineering 37% 0% 29% 38% 56%
Base 46 2 14 21 9
Facilities/property 24% 0% 25% 27% 33%
Base 34 5 4 22 3
Finance 28% 36% 44% 16% 21%
Base 60 11 16 19 14
Health and safety 0% 0% 0% 0% 0%
Base 22 4 2 13 3
HR/training 22% 36% 13% 16% 23%
Base 54 14 8 19 13
Legal 0% 0% 0% 0% 0%
Base 25 4 4 13 4
Logistics/supply chain/transport/fleet 24% 60% 36% 6% 0%
Base 38 5 14 16 3
Marketing 32% 28% 33% 29% 42%
Base 53 18 9 14 12
Operations 23% 36% 29% 12% 23%
Base 48 11 7 17 13
Production/manufacturing 21% 0% 30% 13% 40%
Base 34 4 10 15 5
Property 4% 0% 0% 6% 0%
Base 27 5 2 18 2
Purchasing/procurement 9% 25% 0% 0% 25%
Base 32 4 5 15 8
Quality control 23% 25% 20% 29% 13%
Base 48 8 15 17 8
Risk/fraud/compliance/governance 21% 0% 40% 26% 0%
Base 42 6 10 19 7
Sales 5% 0% 18% 0% 0%
Base 37 4 11 16 6
Trading/merchandising/retail shop floor 12% 0% 0% 15% 0%
Base 17 1 1 13 2
Other 100% - - - 100%
Base 1 0 0 0 1

19. In which departments do you imagine "shadow IT" is most likely to happen?
19 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US
Base: Base: respondents who expect "shadow IT" to happen in their organisation in
the near future on page 12
Business direction and strategy 38% 38% 38%
HR/training 38% 38% 38%
Logistics/supply chain/transport/fleet 38% 25% 50%
Finance 31% 25% 38%
Marketing 31% 25% 38%
Operations 25% 13% 38%
Design/R&D 19% 25% 13%
Engineering 19% 13% 25%
Production/manufacturing 19% 13% 25%
Risk/fraud/compliance/governance 19% 0% 38%
Sales 19% 0% 38%
Client services/relationship management 13% 13% 13%
Legal 13% 0% 25%
Purchasing/procurement 13% 0% 25%
Trading/merchandising/retail shop floor 13% 13% 13%
Facilities/property 6% 0% 13%
Quality control 6% 0% 13%
Health and safety 0% 0% 0%
Property 0% 0% 0%
Other department not listed here (please specify) 0% 0% 0%
Base 19 10 9

20. In which departments do you imagine "shadow IT" is most likely to happen?
20 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
1001-3000
employees
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future on page 12
More than 3000
employees
Business direction and strategy 38% 43% 33%
HR/training 38% 29% 44%
Logistics/supply chain/transport/fleet 38% 29% 44%
Finance 31% 43% 22%
Marketing 31% 43% 22%
Operations 25% 43% 11%
Design/R&D 19% 29% 11%
Engineering 19% 29% 11%
Production/manufacturing 19% 14% 22%
Risk/fraud/compliance/governance 19% 29% 11%
Sales 19% 29% 11%
Client services/relationship management 13% 29% 0%
Legal 13% 29% 0%
Purchasing/procurement 13% 14% 11%
Trading/merchandising/retail shop floor 13% 14% 11%
Facilities/property 6% 14% 0%
Quality control 6% 14% 0%
Health and safety 0% 0% 0%
Property 0% 0% 0%
Other department not listed here (please specify) 0% 0% 0%
Base 19 8 11

21. In which departments do you imagine "shadow IT" is most likely to happen?
21 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total
Financial
services
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future on page 12
Retail, distribution
and transport
Other commercial
sector
Manufacturing
Business direction and strategy 38% 33% 38% 50% 33%
HR/training 38% 67% 38% 0% 33%
Logistics/supply chain/transport/fleet 38% 0% 38% 50% 67%
Finance 31% 33% 25% 100% 0%
Marketing 31% 0% 50% 0% 33%
Operations 25% 67% 25% 0% 0%
Design/R&D 19% 33% 25% 0% 0%
Engineering 19% 33% 25% 0% 0%
Production/manufacturing 19% 0% 38% 0% 0%
Risk/fraud/compliance/governance 19% 33% 25% 0% 0%
Sales 19% 33% 13% 0% 33%
Client services/relationship management 13% 0% 13% 0% 33%
Legal 13% 33% 13% 0% 0%
Purchasing/procurement 13% 0% 13% 0% 33%
Trading/merchandising/retail shop floor 13% 33% 0% 50% 0%
Facilities/property 6% 0% 13% 0% 0%
Quality control 6% 0% 13% 0% 0%
Health and safety 0% 0% 0% 0% 0%
Property 0% 0% 0% 0% 0%
Other department not listed here (please specify) 0% 0% 0% 0% 0%
Base 19 3 9 3 4

22. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years? Combination grid showing those responses rated '4' and '5 - very likely' i.e. likely
22 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK Us
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Application software (cloud-based or otherwise) 53% 50% 56%
Devices for employees to use for work purposes (BYOD) 53% 40% 67%
Application development 42% 20% 67%
Other software (cloud-based or otherwise) 37% 30% 44%
Communications services of any kind 32% 20% 44%
Other XaaS cloud-based services 26% 10% 44%
Other infrastructure hardware 26% 20% 33%
IT security software/hardware 26% 10% 44%
Servers 21% 20% 22%
Base 19 10 9
Total
1001-3000
employees
More than 3000
employees
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Application software (cloud-based or otherwise) 53% 50% 55%
Devices for employees to use for work purposes (BYOD) 53% 50% 55%
Application development 42% 50% 36%
Other software (cloud-based or otherwise) 37% 25% 45%
Communications services of any kind 32% 38% 27%
Other XaaS cloud-based services 26% 38% 18%
Other infrastructure hardware 26% 50% 9%
IT security software/hardware 26% 25% 27%
Servers 21% 38% 9%
Base 19 8 11
Total
Financia
services
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Retail, distribution
and transport
Other commercial
sector
Manufacturing
Application software (cloud-based or otherwise) 53% 33% 56% 67% 50%
Devices for employees to use for work purposes (BYOD) 53% 33% 67% 33% 50%
Application development 42% 33% 44% 33% 50%
Other software (cloud-based or otherwise) 37% 0% 44% 33% 50%
Communications services of any kind 32% 33% 22% 33% 50%
Other XaaS cloud-based services 26% 33% 22% 0% 50%
Other infrastructure hardware 26% 67% 11% 33% 25%
IT security software/hardware 26% 33% 33% 0% 25%
Servers 21% 33% 11% 33% 25%
Base 19 3 9 3 4

23. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
23 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
UK
1 – not at all likely 47% 50% 44%
2 26% 20% 33%
3 5% 10% 0%
4 16% 20% 11%
5 – very likely 5% 0% 11%
Average 2.05 2.00 2.11
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 47% 38% 55%
2 26% 25% 27%
3 5% 0% 9%
4 16% 25% 9%
5 – very likely 5% 13% 0%
Average 2.05 2.50 1.73
Base 19 8 11
Financial
services
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Retail, distribution
and transport
Other commercial
sector
1 – not at all likely 47% 67% 56% 67% 0%
2 26% 0% 33% 0% 50%
3 5% 0% 0% 0% 25%
4 16% 33% 0% 33% 25%
5 – very likely 5% 0% 11% 0% 0%
Average 2.05 2.00 1.78 2.00 2.75
Base 19 3 9 3 4

24. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Other infrastructure hardware
24 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
UK
1 – not at all likely 42% 60% 22%
2 21% 20% 22%
3 11% 0% 22%
4 16% 10% 22%
5 – very likely 11% 10% 11%
Average 2.32 1.90 2.78
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 42% 25% 55%
2 21% 13% 27%
3 11% 13% 9%
4 16% 25% 9%
5 – very likely 11% 25% 0%
Average 2.32 3.13 1.73
Base 19 8 11
Financial
services
Total Manufacturing
Base: arespondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Retail, distribution
and transport
Other commercial
sector
1 – not at all likely 42% 33% 56% 33% 25%
2 21% 0% 11% 33% 50%
3 11% 0% 22% 0% 0%
4 16% 33% 0% 33% 25%
5 – very likely 11% 33% 11% 0% 0%
Average 2.32 3.33 2.00 2.33 2.25
Base 19 3 9 3 4

25. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Application software (cloud-based or otherwise)
25 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
UK
1 – not at all likely 21% 30% 11%
2 11% 10% 11%
3 16% 10% 22%
4 42% 50% 33%
5 – very likely 11% 0% 22%
Average 3.11 2.80 3.44
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 21% 13% 27%
2 11% 25% 0%
3 16% 13% 18%
4 42% 38% 45%
5 – very likely 11% 13% 9%
Average 3.11 3.13 3.09
Base 19 8 11
Financial
services
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Retail, distribution
and transport
Other commercial
sector
1 – not at all likely 21% 33% 11% 0% 50%
2 11% 0% 22% 0% 0%
3 16% 33% 11% 33% 0%
4 42% 33% 33% 67% 50%
5 – very likely 11% 0% 22% 0% 0%
Average 3.11 2.67 3.33 3.67 2.50
Base 19 3 9 3 4

26. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Other software (cloud-based or otherwise)
26 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 – not at all likely 21% 20% 22%
2 16% 20% 11%
3 26% 30% 22%
4 26% 30% 22%
5 – very likely 11% 0% 22%
Average 2.89 2.70 3.11
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 21% 0% 36%
2 16% 38% 0%
3 26% 38% 18%
4 26% 13% 36%
5 – very likely 11% 13% 9%
Average 2.89 3.00 2.82
Base 19 8 11
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 – not at all likely 21% 33% 22% 0% 25%
2 16% 0% 22% 33% 0%
3 26% 67% 11% 33% 25%
4 26% 0% 22% 33% 50%
5 – very likely 11% 0% 22% 0% 0%
Average 2.89 2.33 3.00 3.00 3.00
Base 19 3 9 3 4

27. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Other XaaS cloud-based services
27 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 – not at all likely 37% 50% 22%
2 16% 20% 11%
3 21% 20% 22%
4 21% 10% 33%
5 – very likely 5% 0% 11%
Average 2.42 1.90 3.00
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 37% 25% 45%
2 16% 38% 0%
3 21% 0% 36%
4 21% 25% 18%
5 – very likely 5% 13% 0%
Average 2.42 2.63 2.27
Base 19 8 11
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 – not at all likely 37% 0% 33% 100% 25%
2 16% 33% 22% 0% 0%
3 21% 33% 22% 0% 25%
4 21% 33% 11% 0% 50%
5 – very likely 5% 0% 11% 0% 0%
Average 2.42 3.00 2.44 1.00 3.00
Base 19 3 9 3 4

28. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Application development
28 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 – not at all likely 26% 40% 11%
2 21% 20% 22%
3 11% 20% 0%
4 37% 20% 56%
5 – very likely 5% 0% 11%
Average 2.74 2.20 3.33
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 26% 25% 27%
2 21% 13% 27%
3 11% 13% 9%
4 37% 38% 36%
5 – very likely 5% 13% 0%
Average 2.74 3.00 2.55
Base 19 8 11
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 – not at all likely 26% 0% 11% 67% 50%
2 21% 33% 33% 0% 0%
3 11% 33% 11% 0% 0%
4 37% 33% 33% 33% 50%
5 – very likely 5% 0% 11% 0% 0%
Average 2.74 3.00 3.00 2.00 2.50
Base 19 3 9 3 4

29. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
IT security software/hardware
29 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 – not at all likely 47% 80% 11%
2 16% 0% 33%
3 11% 10% 11%
4 16% 10% 22%
5 – very likely 11% 0% 22%
Average 2.26 1.50 3.11
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 47% 38% 55%
2 16% 13% 18%
3 11% 25% 0%
4 16% 13% 18%
5 – very likely 11% 13% 9%
Average 2.26 2.50 2.09
Base 19 8 11
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 – not at all likely 47% 33% 44% 67% 50%
2 16% 0% 22% 0% 25%
3 11% 33% 0% 33% 0%
4 16% 33% 11% 0% 25%
5 – very likely 11% 0% 22% 0% 0%
Average 2.26 2.67 2.44 1.67 2.00
Base 19 3 9 3 4

30. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Devices for employees to use for work purposes (BYOD)
30 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 – not at all likely 16% 10% 22%
2 16% 30% 0%
3 16% 20% 11%
4 37% 30% 44%
5 – very likely 16% 10% 22%
Average 3.21 3.00 3.44
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 16% 13% 18%
2 16% 25% 9%
3 16% 13% 18%
4 37% 25% 45%
5 – very likely 16% 25% 9%
Average 3.21 3.25 3.18
Base 19 8 11
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 – not at all likely 16% 0% 22% 0% 25%
2 16% 33% 11% 33% 0%
3 16% 33% 0% 33% 25%
4 37% 0% 56% 33% 25%
5 – very likely 16% 33% 11% 0% 25%
Average 3.21 3.33 3.22 3.00 3.25
Base 19 3 9 3 4

31. Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Communications services of any kind
31 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 – not at all likely 21% 20% 22%
2 26% 40% 11%
3 21% 20% 22%
4 26% 20% 33%
5 – very likely 5% 0% 11%
Average 2.68 2.40 3.00
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1001-3000
employees
More than 3000
employees
1 – not at all likely 21% 13% 27%
2 26% 38% 18%
3 21% 13% 27%
4 26% 25% 27%
5 – very likely 5% 13% 0%
Average 2.68 2.88 2.55
Base 19 8 11
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 – not at all likely 21% 0% 22% 33% 25%
2 26% 67% 11% 33% 25%
3 21% 0% 44% 0% 0%
4 26% 33% 11% 33% 50%
5 – very likely 5% 0% 11% 0% 0%
Average 2.68 2.67 2.78 2.33 2.75
Base 19 3 9 3 4

32. Thinking about the departments you mentioned and the products being sourced by them, are you able to say to what extent the IT
department is typically involved?
32 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
UK
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 9% 19%
The IT department is involved very little with the departments practicing "shadow IT" 32% 48% 20%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 36% 36%
The IT department is involved very often in the departments practicing "shadow IT" 17% 7% 26%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
employees
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 16% 13%
The IT department is involved very little with the departments practicing "shadow IT" 32% 31% 33%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 39% 33%
The IT department is involved very often in the departments practicing "shadow IT" 17% 14% 21%
Base 155 77 78
Financial
services
Total Manufacturing
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 0% 16% 22% 18%
The IT department is involved very little with the departments practicing "shadow IT" 32% 26% 42% 24% 36%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 57% 32% 32% 27%
The IT department is involved very often in the departments practicing "shadow IT" 17% 17% 11% 22% 20%
Base 155 35 38 37 45

33. Thinking about the departments you mentioned and the products being sourced by them, are you able to say to what extent the IT
department is typically involved?
33 | Vanson Bourne - Shadow IT - ITDMs Data Summary
UK
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
The head of the department 41% 26% 53%
A technology workgroup comprising people across the department 39% 43% 36%
A dedicated technology person 10% 12% 8%
The employees 9% 17% 2%
*Other (please specify) 1% 1% 0%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1001-3000
employees
More than 3000
employees
The head of the department 41% 42% 41%
A technology workgroup comprising people across the department 39% 42% 37%
A dedicated technology person 10% 10% 9%
The employees 9% 5% 13%
Other (please specify) 1% 1% 0%
Base 155 77 78
Financial
services
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
The head of the department 41% 34% 42% 59% 31%
A technology workgroup comprising people across the department 39% 43% 42% 24% 47%
A dedicated technology person 10% 17% 8% 5% 9%
The employees 9% 6% 8% 8% 13%
Other (please specify) 1% 0% 0% 3% 0%
Base 155 35 38 37 45

34. How significant a risk does "shadow IT" pose to your organisation's IT security?
34 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: all respondents
UK
"Shadow IT" poses the most significant risk to our organisation's IT security 16% 8% 24%
"Shadow IT" poses an extremely significant risk to our organisation's IT security 33% 39% 27%
"Shadow IT" poses a risk to our organisation's IT security 36% 39% 33%
"Shadow IT" poses no risk to our organisation's IT security 15% 14% 16%
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
"Shadow IT" poses the most significant risk to our organisation's IT security 16% 14% 18%
"Shadow IT" poses an extremely significant risk to our organisation's IT security 33% 30% 36%
"Shadow IT" poses a risk to our organisation's IT security 36% 40% 32%
"Shadow IT" poses no risk to our organisation's IT security 15% 17% 13%
Base 200 101 99
Financial
services
Total Manufacturing
Base: all respondents
Retail, distribution
and transport
Other commercial
sector
Shadow IT poses the most significant risk to our organisation's IT security 16% 6% 15% 24% 19%
Shadow IT poses an extremely significant risk to our organisation's IT security 33% 29% 39% 30% 33%
Shadow IT poses a risk to our organisation's IT security 36% 50% 30% 35% 31%
Shadow IT poses no risk to our organisation's IT security 15% 15% 17% 11% 17%
Base 200 48 54 46 52
Total
"Shadow IT" is not
happening
Base: all respondents
"Shadow IT" is
happening
"Shadow IT" poses the most significant risk to our organisation's IT security 16% 18% 9%
"Shadow IT" poses an extremely significant risk to our organisation's IT security 33% 36% 24%
"Shadow IT" poses a risk to our organisation's IT security 37% 33% 49%
"Shadow IT" poses no risk to our organisation's IT security 14% 13% 18%
Base 197 152 45

35. Respondent country
Base: all respondents
UK 50% 49% 52%
US 50% 51% 48%
Base 200 101 99
35 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US
Base: all respondents
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
UK 50% 54% 46% 52% 48%
US 50% 46% 54% 48% 52%
Base 200 48 54 46 52

36. How many employees does your organisation have?
Base: all respondents
1001-3000 employees 51% 49% 52%
More than 3000 employees 50% 51% 48%
Base 200 100 100
36 | Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US
Base: all respondents
Total Manufacturing Retail, distribution
Financial
services
and transport
Other commercial
sector
1001-3000 employees 51% 60% 46% 39% 56%
More than 3000 employees 50% 40% 54% 61% 44%
Base 200 48 54 46 52

37. Within which sector is your organisation?
37 | Vanson Bourne - Shadow IT - ITDMs Data Summary
UK
Total US
Base: all respondents
Manufacturing 27% 25% 29%
Other commercial sector 26% 25% 27%
Financial services 24% 26% 22%
Retail, distribution and transport 23% 24% 22%
Base 200 100 100
Total
Base: all respondents
1001-3000
employees
More than 3000
employees
Manufacturing 27% 25% 29%
Other commercial sector 26% 29% 23%
Financial services 24% 29% 19%
Retail, distribution and transport 23% 18% 28%
Base 200 101 99