1. RÉSUMÉ
Name: Andrea Lorenia Jimenez Gutierrez
DOB: Nov ember 24th 1989
Place of birth: Durango, Dgo. México
Age: 27 y ears old
Marital status: Single
Citizenship: Mexican
Address: Sacramento 107 Fracc. Calif ornia, Durango, Dgo. Mexico.
Mobile: 5216182580905
E-mail: andreajimenezgtz@gmail.com
OBJECTIVE
Grow professionally, always seeking to gain experience that helps as personal development, and obtain
the best possible results under any type of circumstances.
EDUCATION
Jan 2009 – Dec 2013 Industrial Engineer, graduated from Instituto Tecnológico de
Durango Mexico.
EMPLOMENT HISTORY
Punto Mexico Conectado Durango, Dgo. Mex.
Director

2. Sep 2016 – Present ● Tracing and development towards new Customer Service
Representatives for bilingual campaign.
● Responsible of Punto Mexico Conectado (PMC), material,
equipment and, staff.
● Evaluations, continuous training, and develepment of staff.
● Daily operation (daily activities, opening and closing of
PMC, follow up of incidents, problem solutions,
management of reports and documentation).
● Presentation of Annual report and results of Punto Mexico
Conectado.
● Elaboration of quarterly calendar for the PMC courses.
● English teaching according to PMC material and guidelines
(23 weekly hours).
● Responsible of supervision and assignment of tasks.
● Follow up and fulfillment of KPI's.
● Complete daily infrastructure and operations checklist
according to the established PMC guidelines.
● Ensure fulfillment of the different administrative guidelines
and processes.
● Complete continuos online and face-to-face training and
development.
Teleperformance Durango Durango, Dgo. Mex.
Bilingual Trainer
Jan 2015 – Sep 2016 ● Tracing and development towards new Customer Service
Representatives for bilingual campaign.
● KPI's
● Accomplishment of employee turnover and absenteeism.
● Payroll control and tracing.
● Implementation of action plans in order to achieve a better
development with the new hires.
● Filling reports and check lists.
● Monthly tracking and certification of BEST Training and
Development methodology.
Durango Automotive Wiring Systems Durango, Dgo. Mex.

3. APQP Supervisor
July 2013– Dec 2015 ● Follow up and control to model year change projects
and new production line release.
● Analysis and solution to daily production problems.
● Personnel administration and supervision.
● Follow up and implementation to Engineering changes.
● Product validation for its release.
Harmon Hall Durango, Dgo. Mex.
English Teacher
Oct 2009–Dec 2012 ● Part of the Harmon Hall teacher´s, in charge of different
groups of students, such as kids, pre-teens, and adults.
● Activities based in using the essential tools provided by the
school to ease students learning of the language.
● Course workshops under the teachers training program for
kids, pre-teens, and adults, training program for the TOELF
exam application
COURSES
● Support in launching of new “SONATA 2015” automotive line at Hyundai Motors
Manufacturing Alabama. Duration two months. Montgomery Alabama.
● “Induction to ISO 9001:2008”; Given by the Government Quality Management Department
at “Dirección de Informática del Estado de Durango”.
● “Corrective and Preventive Actions; Non Conforming Product”; Given by the Government
Quality Management Department at “Dirección de Informática del Estado de Durango”.
● “Quality Awareness”; Given by the Government Quality Management Department at
“Dirección de Informática del Estado de Durango”.
● “New Public Management”; Given by the Government Quality Management Department at
“Dirección de Informática del Estado de Durango”.
SKILLS

4. ● English as a second language with TOEFL ITP - Score 577 pts.
● PC handling.
● Office.
● Facility to learn and handle computer systems.
● Work under pressure.
● Training
● Time management.
● Planning.
● Lidership
MISCELLANEOUS
● Schedule availability, valid passport and visa.