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CVAndreaLJimenezGutierrezEnglishupdated

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CVAndreaLJimenezGutierrezEnglishupdated

  1. 1. RÉSUMÉ Name: Andrea Lorenia Jimenez Gutierrez DOB: Nov ember 24th 1989 Place of birth: Durango, Dgo. México Age: 27 y ears old Marital status: Single Citizenship: Mexican Address: Sacramento 107 Fracc. Calif ornia, Durango, Dgo. Mexico. Mobile: 5216182580905 E-mail: andreajimenezgtz@gmail.com OBJECTIVE Grow professionally, always seeking to gain experience that helps as personal development, and obtain the best possible results under any type of circumstances. EDUCATION Jan 2009 – Dec 2013 Industrial Engineer, graduated from Instituto Tecnológico de Durango Mexico. EMPLOMENT HISTORY Punto Mexico Conectado Durango, Dgo. Mex. Director
  2. 2. Sep 2016 – Present ● Tracing and development towards new Customer Service Representatives for bilingual campaign. ● Responsible of Punto Mexico Conectado (PMC), material, equipment and, staff. ● Evaluations, continuous training, and develepment of staff. ● Daily operation (daily activities, opening and closing of PMC, follow up of incidents, problem solutions, management of reports and documentation). ● Presentation of Annual report and results of Punto Mexico Conectado. ● Elaboration of quarterly calendar for the PMC courses. ● English teaching according to PMC material and guidelines (23 weekly hours). ● Responsible of supervision and assignment of tasks. ● Follow up and fulfillment of KPI's. ● Complete daily infrastructure and operations checklist according to the established PMC guidelines. ● Ensure fulfillment of the different administrative guidelines and processes. ● Complete continuos online and face-to-face training and development. Teleperformance Durango Durango, Dgo. Mex. Bilingual Trainer Jan 2015 – Sep 2016 ● Tracing and development towards new Customer Service Representatives for bilingual campaign. ● KPI's ● Accomplishment of employee turnover and absenteeism. ● Payroll control and tracing. ● Implementation of action plans in order to achieve a better development with the new hires. ● Filling reports and check lists. ● Monthly tracking and certification of BEST Training and Development methodology. Durango Automotive Wiring Systems Durango, Dgo. Mex.
  3. 3. APQP Supervisor July 2013– Dec 2015 ● Follow up and control to model year change projects and new production line release. ● Analysis and solution to daily production problems. ● Personnel administration and supervision. ● Follow up and implementation to Engineering changes. ● Product validation for its release. Harmon Hall Durango, Dgo. Mex. English Teacher Oct 2009–Dec 2012 ● Part of the Harmon Hall teacher´s, in charge of different groups of students, such as kids, pre-teens, and adults. ● Activities based in using the essential tools provided by the school to ease students learning of the language. ● Course workshops under the teachers training program for kids, pre-teens, and adults, training program for the TOELF exam application COURSES ● Support in launching of new “SONATA 2015” automotive line at Hyundai Motors Manufacturing Alabama. Duration two months. Montgomery Alabama. ● “Induction to ISO 9001:2008”; Given by the Government Quality Management Department at “Dirección de Informática del Estado de Durango”. ● “Corrective and Preventive Actions; Non Conforming Product”; Given by the Government Quality Management Department at “Dirección de Informática del Estado de Durango”. ● “Quality Awareness”; Given by the Government Quality Management Department at “Dirección de Informática del Estado de Durango”. ● “New Public Management”; Given by the Government Quality Management Department at “Dirección de Informática del Estado de Durango”. SKILLS
  4. 4. ● English as a second language with TOEFL ITP - Score 577 pts. ● PC handling. ● Office. ● Facility to learn and handle computer systems. ● Work under pressure. ● Training ● Time management. ● Planning. ● Lidership MISCELLANEOUS ● Schedule availability, valid passport and visa.

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