1. Amy Tollefson
3100 14th St SW #23 / Minot, ND 58701 / (701) 934.3770
SUMMARY
Amy is a highly self-motivated and strongly driven professional with a successful background in document control
and leadership. Amy is quick to familiarize with mainstream and in-house EDMS packages and to develop
innovative document control solutions aimed at improving efficiency and quality. Amy is able to work effectively on
own initiative with the organization and prioritization required to achieve challenging project deadlines and
milestones with a high attention to detail. Amy possesses excellent interpersonal and communication skills used to
great effect in developing strong relationships with project stakeholders. Amy is excited about the opportunity to
work as a Document Controller and is available to interview immediately and start with 2 weeks of notice.
SKILLS
Document Control Programs
(EDMS) Citadon
Oracle
SharePoint
Adobe
Adobe Pro
Photoshop
Track
EDoc
Citrix
QuickBooks
Documentum
EXPERIENCE
Hess Corporation, Minot ND 10/2014 - 05/2015
Document Control (on assignment via Swift World Wide Resources)
 Document Control -- Well Site Projects
Project: Multiple projects throughout the Bakken Oilfield in North Dakota
 Organize and manage electronic files/documents.
 Ensure the security of the files to promote their integrity.
 Troubleshoot EDMS System and other common IT issues.
 Scan and index documents per required naming conventions.
 Perform periodic quality checks of scanned documents to ensure accuracy and legibility.
 Accurately assign correct document attributes.
 Support the Document Control/Record Management Manager to create and modify the Document
Control procedures/guidelines.
Tesoro Refinery, Mandan ND 4/2014 - 10/2014
Document Control (on assignment via Dakota Staffing Solutions)
• Document Control – Engineering Projects
Project: Phase 1 and 2 of EDoc Launch– Tesoro Refinery, Mandan, ND
 Scan documents from previous projects from the inception of the Refinery to current date into
EDoc system.
 Assign documents to their appropriate units, tag equipment, field instrumentation, underground
piping and lines, as well as notable information found on documents set as standard by Mandan
Tesoro guidelines.

2.  Issuing and expediting a range of documentation from design to all engineering disciplines by
supporting the engineering team ensuring timely and accurate processing of project documents
and drawings in accordance with client specifications and processes using company standards.
 Accurately maintain and update documents within EDoc to ensure the most current revision of
project documents are accessible by project team and contractors.
Dakota Staffing Solutions, Bismarck, ND
12/2007 – 10/2014
Document Control/Administrative Assistant
Projects: 2012 Crude Turnaround, 2011 DDU Expansion Project Tesoro Refinery, Mandan, ND
2010 Tesoro Turnaround, Westcon Industries, Bismarck, ND
 Maintained accurate electronic and hard copy libraries for project management systems such as
Citadon and SharePoint.
 Managed project official documentation which included engineering, technical and correspondence
document management.
 Recorded, printed, issued and distributed Mustang, Worley Parsons, Westcon and various other
contractors/vendors technical documentation to internal and external parties on a daily basis.
 Created transmittals to facilitate distribution according to Project Distribution Matrices.
 Recorded, quality checked, issued and distributed (VDR) Vendor, Client and Third Party
documentation to internal and external parties.
 Timely turnaround of documentation accompanied by an awareness of project schedule and
milestones.
 Returned documentation (VDT) to Vendor, Client, and Third Party.
 Maintained hard copy and electronic management systems.
 Responsible for Documentum issues and compliance including the uploading and transfer of
documents and associated metadata between the project and Site document management
systems.
 Reconciliation of P-Cards and providing support documentation for expenditures at multiple job
sites.
Accomplishments:
• Supported Tesoro Refinery by turning over final documentation of 2011 DDU Expansion and 2012
Crude Turnaround on behalf of my supervisor from Tesoro Corporate Office.
• Successfully assisted Westcon in a months long audit of manpower following the 2010 Tesoro
Turnaround.
 Designed, organized and implemented paperless document system for Bobcat Company Safety
department.
 Within the first month of taking over purchasing and maintaining disposable inventory for three
departments at Bobcat Company, cut expenses by over $10,000.
 Helped organize Gerdau Ameristeel’s first community fund raiser with pledged funds and
promotion for follow up fund raiser the following year.
 Released drawings and documents and created incoming and outgoing transmittals for 2012 Crude
Turnaround.
Client: Tesoro Refinery Mandan, Tesoro Corporate Office, Westcon Incorporated, Bobcat Company, Gerdau
Ameristeel

3. Bilfinger/Westcon, Incorporated, Bismarck, ND 06/2013 – 10/2013
Field Clerk
Projects: 2013 CJ Bio Factory, Ft. Dodge, IA
2013 Hess Refinery, Tioga, ND
• Supported the PM with all activities assigned and assisted with the handling and storage of all
engineering, procurement, supplier and project documentation.
• Voluntarily assisted on site Safety Manager in Tioga, ND with updates to records, filing system and
maintaining current certification records.
• Created a weekly project report for PM, managed the storage, distribution and filing of all
employee records.
• Updated employee information and input of required information into Track system.
• In-serviced new hires briefly on company policies, payroll and benefits.
• Provided CJ Bio with a weekly manpower report and answered any questions the client had
pertaining to incoming and outgoing employees.
Accomplishments:
• Entered and reviewed payroll for over 200 employees weekly.
• Established and maintained a solid working relationship with the home office and the client, acting
as a liaison for any issues that arose.
Client: CJ Bio, Hess
Bismarck Mandan Home Builders Association, Bismarck, ND 7/2010 – 4/2011
Administrative Assistant
• Contacted members regarding unpaid and underpaid accounts, resolving issues while maintaining
a positive and pleasant attitude.
• Updated member accounts and information on a daily basis.
• Assisted in planning monthly functions, as well as our annual Home Show and semi-annual Parade
of Homes features.
• Helped meet print and various marketing deadlines, including creating and editing the monthly 8-
10 page newsletter.
• Provided efficient customer service to members by listening and educating on the Association’s
benefits.
• Prepared and drafted all outgoing correspondence in a timely manner.
• Processed accounts receivable and accounts payable.
• Maintained and prioritized daily tasks and projects including: call logs, appointments, travel,
expense reports and general errands.
Accomplishments:
• Developed new customer relations through telephone contact and sales activity.
EDUCATION
Bismarck State College, Bismarck, ND
Certified Medication Aide II 06/2005
Certified Nurse Assistant 06/1990
St. Alexius EMS Education, Bismarck, ND
EMT-B 08/1993
CERTIFICATIONS & PROFESSIONAL ORGANIZATIONS
OSHA 10 HR Construction Certification