1. AMIT PATEL
Contact# 99988-69930; Email: Amitp718@yahoo.com; Location – Ahmedabad (Gujarat)
Over four years’ of experience as a leader in back office operations on various projects. I am
looking to maximize my team leading experience in a challenging environment.
 Setting inspirational goals and setting examples for the team, superb organizational,
motivational, management and time management skills.
 Maximized team performance – Exceled at identifying, developing and using
strengths of team members, as well as locating, detecting and resolving problems
and weaknesses of each team individual.
Vodafone India Shared Services Ltd. - KPO/BPO (Ahmedabad, Gujarat)
June 2015 to present
Executive – Web Chat Services (Telecom/ Operations)
Ascednum KPS Pvt Ltd. – KPO/BPO (Ahmedabad, Gujarat)
Nov 2007 to Feb 2015 (More than 7 years)
Team Leader – Operations (US Mortgage/Banking)
Riteway Pharmacy & Department Store
April 2002 - Oct 2006 (4.5 years)
Store Manager
Operations, Team Management, Client’s satisfactions, Process trainer
Conventional and FHA loans UNDERWRITING, End2End loan processing (both
broker and lender side)
Customer’s satisfaction, Mobile technology back end support
Inventory Management, Sales and purchase, people management.
PROFESSIONALEXPERIENCE
AREAOF EXPERTISE
CAREEROBJECTIVE &OVERVIEW

2.  Inspired each and every team member to perform and produce their best.
 Managed quality and turnaround time for the services offered.
 Determined the duties and responsibilities of individuals in a team.
 Analyzed the individual performance of each team member and motivated them to
perform even better.
 Organized training workshops to improve the performance of the members who
were lagging behind in terms of performance.
 Analyzed the assigned projects and distributed tasks to the members as per their
area of expertise.
 Offered solutions to top management regarding project-related queries.
 Working directly with VP and Sr. Operations Manager on special projects, new
clients, Video conference calls, training and discussions with new clients for new
projects.
 Periodic business reporting to Management as well as weekly/monthly business
review with VP, senior management and colleagues.
 Interview for new employees and training as per the process requirements.
 Best employee of the month at Ascendum KPS LTD and Vodafone ISSL.
Bachelor of Commerce – Gujarat University – June 2014
Adv. Diploma in Computer Application & Various Computer Courses – Oct 1995
MS-Office, Internet, Adobe PDF, Calyx Point, Destiny, X-Doc, Encompass, MPower, Siebel
 Sports
 Reading and watching financial news & updates
 Shares and mutual funds trading
 Travelling and food
COMPUTERSKILLS
EDUCATION-QUALIFICATION
RESPONSIBILITIES &ACHIVEMENTS
HOBBIES