1. Work Experience : Total 8 years & 11 months running
AMIT KUMAR BARMAN

Mobile : 9804131697 /
9007063734
Email :
mailtoamitsmailbox@rediffmail.
com /
mailtoamitsmailbox@gmail.com
Address for Communication:
NIL ARRARTMENT
6/1Subhas sarani, Nalta
Flat no –A1,
DumDum Cantonment
Kolkata- 700028
Permanent Address:
Vill- Beniabati, P.O-
Rajarampur,
Dist.- South 24 Paraganas,
P.S.- Falta, Pin- 743504
Personal Data:
Date of Birth: 12th
March 1987.
Father’s Name : Byomkesh
Barman
Languages Known: Bengali,
Hindi, and English.
Nationality : Indian
Marital Status : Married.
Place : Dum Dum
Cantonment
Objective
To secure an Administrative position with a reputed company,
somewhere I can use my first rate support skills to get to the bottom
of problems and implement the right solutions.
Key Skills & Strengths
• Energetic nature, Enthusiastic and always positive attitude
towards professional and personal life.
• Logically handling tough situations and being part of a
solution rather than being a part of the problem.
• Desirous of challenging, creative and responsible portfolio.
Educational Qualification
• Bachelor of Computer Application [BCA] - 2012
(Pursuing – Six Sem- Final Year)
(Sikkim Manipal University)
• H.S. W.B.C.H.S.E. 2006
● Madhyamik W.B.B.S.E. 2004
Computer Proficiency
• Three years certificate course on Computer
[Certified by IBM Global].
• Computer literacy program, OS & Software Installation,
VB.Net.
• Windows, MS Office, Photoshop, CorelDraw, SAP
(Operate), Tally (Operate), etc.
• Hardware Knowledge on Desktops & Laptops
both.

2. Company : IBM India Pvt. Ltd. (Kolkata) [Current Employer] (Contractual)
Payroll by : TRISITA MARKETING PVT. LTD. (Kolkata)
Duration : Nov 2013 to Present
Team : IBM, Lenovo Team, ASP & WSP Team (warranty & Authorized service
provider of IBM & Lenovo, [ More about 50 nos. of Partners & IBM
Engineers & Internal team.]
Sectors : IT & IT Hardware [Service delivery & Vendor Management].
Designation : Service Delivery & Business Coordinator [One Time Business Team] (East).
Payroll by : MICROSOLUS SYSTEMS & SOFTWARE PVT. LTD. (Kolkata)
Duration : May 2013 to October 2013.
Job Responsibilities (Current & Past in IBM):
• Here now (From July, 2015 to Present) I am working as a Business co-ordinator.
(Responsible for One time Business. Lead Generate, Make the deal solid, Pricing, Quote
to customer, Prepare Bids, Billing & other process.)
• Worked (From April, 2014 to June, 2015) as Service & Project [Pearson] Coordinator (East) &
Vendor Management. Responsible for Co-ordinating covering entire West Bengal (kolkata,
Durgapur, Midnapur, Siliguri, Malda, Baharampur etc.), Bihar (Ranchi, Patna), Jharkhand
(Jamshedpur), Orissa (Bhubaneswar, Cuttack, Berhampore), Chhattisgarh (Bilaspur, Raipur),
Assam (Guwahati, Dibrugarh), Manipur (Imphal) Etc.
• To coordinate the all WSP & ASP (Warranty service provider of LENOVO & IBM) in east
region, handling WSP complaints, solving all possible queries or problems of WSP & ASP.
• Maintain the UPR for defective or good spares return of WSP.
• Raise & Take Care the Payment claims report for partners & Update till the clearance etc.
• Partner Communication, Engineers Clocking & Utilisation, Asset Verification.
Services Management
• Responsible for end to end coordination and ensuring smooth flow of operations and ensuring
That the support needs as defined by business are met within the desired time frames.
• Responsible for AMC renewals, generating value added services & upgrading business from
Existing customers.
• Ensuring that all calls are received, logged, assigned and closed as per the defined time-frames
And reporting formats. Calls TAT miss analyzing, Maintaining C-sat, De-sat etc.
Customer Management
• Responsible for managing customer escalations, customer problems, account conflict and
Participates in important negotiations with key customers.
• Exceedingly achieve customer satisfaction (C-SAT) on all delivery parameters.
• Through a planned schedule of customer visits (Down time), continually looks for
Opportunities for the sale of IBM Products, Solutions and Support Services etc.

3. Company : VIKDAS INDUSTRIES LTD. (Kolkata)
Branch : Xeone Infotech Pvt. Ltd.
Duration : April 2012 to April 2013.
Team : Lenovo Exclusive store, Regional distributer, & Authorised service
provider.
Sectors : IT & ITES, Finance, Travels & Tourism, Agriculture, Floriculture,
Horticulture, Foreign Money Exchange Etc.
Designation : Sales Executive (+ Service Coordinator).
Job Responsibilities : Same as below
Company : XEONE INFOTECH PVT LTD. (Kolkata)
Duration : 1Year (February 2011 to March 2012)
Team : Lenovo Exclusive store, Regional distributer, & Lenovo Authorised service
provider.
Designation : Sales & Service Co-ordinator.
Job Responsibilities :
• Here I work as Sales & Service Co-ordinator, responsible for sales with target & Service Co-
ordinate covering entire kolkata, North 24paraganas, South24parganas, Howrah, Hooghly,
Nadia, Durgapur, Murshidabad Etc. Up to Farakka .
• Procurement of Desktops, Laptops & computer peripherals.
• Maintain client service management (i.e. –Communicate with Different company’s
representatives & dealers or retailers).
For ASP (Authorised service provider of LENOVO) Service Part :
• Coordinating between service engineers, customers and Managers & co-ordinators of Lenovo
& IBM, handling customer complaints, solving all possible queries or problems of customers,
all service calls are attended and completed successfully.
• Maintain the procedures of ASP (Authorised service provider of LENOVO).
Such as – SAP operate, Call Allocation for engineers, maintain Logistics part, etc.
Company : MULTIPLIER (Kid stuff Promos & Events Pvt. Ltd). (Kolkata)
[Mudra Group Venture]
Duration : 3 Years (February 2008 to January 2011)
Designation : Sales Executive.
Team : Motorola, Tata Tele Service Ltd..
Job Responsibilities : Motorola handset & Tata Photon plus Device Sales.
AMIT KUMAR BARMAN
DATE...
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