1. In a nutshell....Supportourstore teamindeliveringagreatshoppingexperience forourcustomers
by ensuringgreat service,operational processesandstandards.Workwiththe store teamto
consistentlyleadby example,providing asafe andlegal environment, whilstcontributingtoa great
place to work.Reports to the store managerand isresponsible forthe daytoday runningof the
store,holdingaccountabilityinthe absence of the store manager.
Lead by example,spendingthe majorityof time onthe shop floor,role modellinggreatservice,
prioritisingworkloadsandmakingthe rightdecisionsforourcustomersandcolleagues.
Supportstore schedulingandlabourplanning,organisingresourcestoensure the store hasthe right
people atthe righttime.Escalate issuesinatimelymanner.
Adjustpersonal behaviourstomeetthe differentneedsof ourcustomersandcolleagues.
Work in partnershipwiththe store managertoclearly communicate,cascade anddeliverbusiness
updatestocolleagues,motivatingthemtoplaytheirpart.Representstore manageranddeliver
huddles.
Ensure adherence to safe,secure andlegal requirementsthroughrobuststore routinesand process,
completed withintimescalesandbudgets.
Demonstrate safe andsecure working practices,role modellingpersonal safety.
Prioritise legal andcompliance trainingand tasks,workingwithcolleaguestodeliveroperational
excellence.
Demonstrate initiativeandtake ownershipof leadingthe daytodayoperationsorrunningthe
store,hostingvisitsandactingas a representative of the companywhenrequired.
Administerkeyholderaccountabilitiesandrespondtocall outsas necessary.
Complete returntoworkinterviewswithcolleaguesreturningfromabsence.
Contribute tostore successby managingperformance andproductivity,settingtargetstodrive
performance andcelebratingsuccess.
Planfor the weekahead,prioritisingworkloadandmaintainingaflexible workingapproach,
supportingstore replenishmentwhenneeded.
Delivertrainingand coaching, spendingqualitytime with colleagues,supporting themthrough
chance initiatives,tobe the besttheycan be.
Complete qualitycolleagueobservations,giving timelywell-structured feedbackand supportwith
the completionof colleague progressandnew starterreviews.
Personal ownershipistakenforself-development,invitingandactingonfeedback