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STRATEGIC RISK –
ENABLING STRATEGIC RISK IN A PROGRAMME ENVIRONMENT
ALISON J COATES
M.COMM (INDUSTRIAL PSYCHOLOGY) / MSP / PRINCE 2
If there's one thing that's certain in business, it's uncertainty.
Stephen Covey
h°nf°
f
/°n¾ °¾¾
/°€€n°n¾
• /SO 31000: “Effect of uncertainty on objectives”
‘what matters’
R¾k
A state of uncertainty whereby possible outcomes involve losses of
varying degrees depending on the actual outcome.
R¾k
A state of uncertainty whereby possible outcomes involve losses of
varying degrees depending on the actual outcome.
• Pojn¾ f° Pogfmm¾
– Plf° o fnh  objn ¾ ¾p u°xpn  °¾
– Anh  vision whl bflf°n°g x°fl p¾¾u¾
– Mfk n¾o°¾ u° ¾k no°o°¾
– Pn h €uu u° no°o°¾ o€ u°nf°
CONSTRUCTION –
THE CASE FOR PROGRAMME MANAGEMENT
MASTERING COMPLEXITY KEY TO IMPROVED PERFORMANCE
Mof
,/',
h°nf°
Ot
h°nf°
Mof
u°nf°ţ 1
¯o n o€ fn–
o¯½i
Co°¾uno°:
Complx  ° u°nf°
Complx  ° b :
• Op° ¾ ¾m o€
°lf lm°¾
°°g o wok °
no°ju°no° and ° f
 °fmn f° nhf°g°g
° o°m°
• Mul-Pojn
E° o°m°
High degree of risk: Uncertainty in final cost; duration and quality
Mul Pojn E° o°m°
Wo–f¯¯
Dfnf–¯n

Mul-pojn
Mgf-pojn
Sup-pojn
Po€olo o€ pojn¾
SubPo€olo
tok¾fm
• Mulpl °°fl f° x°fl °€omfo° ¾oun¾  °€lu°n¾
• S°gl pojn mf°fgm° ¾fg¾ fnh  lm ¾unn¾¾ –
nhf°g qu: Unique approach; techniques and tools
• Mf°fgm° o€ mul-pojn ° o°m° NOT fgggfo° o€ fll
¾°gl €€o¾
Terms used synonymously
and interchangeably -
Perpetuating crisis in clarity
• Alg°¾  mf°fg¾ °¾o° bw°
– nopof ¾fg ;
– l  mnhf°¾m¾ €o nhf°g f°
– bu¾°¾¾ f¾ u¾ufl ° o°m°
• Mf°fg¾ f° olf¾
– u°nf°
– nomplx
– fmbgu
Vehicle to achieve RISK MANAGEMENT
Pogfmm Mf°fgm° €°
Co-ordinated, organised, direction and implementation of a
‘dossier’ of projects and transformation activities to achieve
outcomes and realise benefits of strategic importance
Pogfmm¾
tok fno¾¾
multiple bou°f¾
– div–n goup o€
¾fkhol¾ boh
°°fl  x°fl
o h pogfmm
f° h bu¾°¾¾
LEVELS OF RISK –
UNDERSTANDING THE PROGRAMME RISK
ENVIRONMENT
Focus: Benefits  Value creation to achieve
performance targets
Defined by group of dependent projects – relate to
each other
Focus: Achieving Performance Target to achieve Corporate
Objectives
Defined by group of programmes, which may or may not
be relatedPORTFOLIO
MANAGEMENT
PROGRAMME
MANAGEMENT
PROJECT
MANAGEMENT
CORPORATE
OBJECTIVES
Focus: Outputs to deliver, which create
value / benefits to be realized via Transition
Management
Corporate
Vision
l¾ o€ R¾k ° Pogfmm
E° o°m°
Pojn Exnuo°
Oupu f¾
Focus: Effect of uncertainty of delivering
outputs on time; cost and quality
Pogfmm Exnuo°
Ounom f¾
Focus: Effect of uncertainty of planning;
coordinating and delivering outcomes
Sfgn R¾k
sflu $ °€¾
Focus: Effect of uncertainty of realizing benefits and
delivering change in capability
Focus: Risk based decision making about ‘what
matters’n¾o°
Suppo
R¾k
STR TEGI  l
• Chf°g  ° b x°fl
PESTE €fno¾
• /°p°°n¾ wh oh
pogfmm¾
• Co¾¾ ogf°¾fo°fl °f ¾
• /°°fl polnfl p¾¾u
WROGR DDE  l
• Agggfo° o€ hf¾ €om
pojn¾
• fnk o€ nlf o° b°€¾
• Complx o€ wok°g fno¾¾
bou°f¾ f° fm¾
• Mf°fgm° o€
°p°°n¾
R¾k P¾pn ¾
Wojc  l
• h°nlf nu¾om
qum°¾
• Appopfl m¾ f° ¾kll
¾oun¾
• Qufl xpnfo°¾
• fnk o€ nlf o° pogfmm
¾o° $ blup°
• fnk o€ ¾bl o€ pogfmm
¾k¾
• h°fl¾n m¾nfl¾
STRATEGIC RISK –
A CRITICAL SUCCESS FACTOR TO PROGRAMME
MANAGEMENT
Sfgn Chfll°g
• /° hghl nomplx ° o°m°¾ ° o
nlfl l°k ¾fg f° ¾k mf°fgm°
– Cf°g flu
– Pon°g flu
• Sfg po¾o° ogf°¾fo°¾ o nf
sustainable f f°fg
• /°°fl f° x°fl  °¾ hf °hb fbl
o fnh  ¾fgn objn ¾ f Sf–ic
Risks
Pogfmm R¾k Mf°fgm°
Sfgn R¾k Mf°fgm°
Objciv
• /°€ u°nf°¾ l°k o
p-¾fbl¾h ¾fgn
pogfmm objn ¾
• °k o k °€fn nompf°
objn ¾
Bn€i
• R¾ul¾ ° mulpl p¾pn 
¾fgn ¾k g¾ (PESTE)
G idin– Winci½s
• SMART objn ¾ ¾fbl¾h
• Co°x f°fl ¾¾ nompl
• h°¾f° €€°
p¾pn ¾ o b no°¾
(o€° go °f°n ¾unu¾ $
no°x °€om)
• Rfl ¾k¾ – whf mf¾
O co¯s
• Pogfmm Sfgn R¾k
Rg¾
• R¾k °p°°n¾
• R¾k p¾pn ¾ f° mpfn
• Objn  xpo¾u
PESTLE Assumption
Risk source
(Element which alone,
or in combination, has
the potential to give
rise to a risk)
Risk Event
(Change of a
particular set of
circumstances)
Risk Short Name
Consequence on
project
(Outcome of a risk
event affecting
project objectives)
Risk treatment
(Process to modify a
risk by removing,
reducing likelihood,
reducing impact)
Controls
(Measures which
modify risk - can be in
place or be planned)
Contingency Plan
(What are we going to
do when risk realise)
Risk Owner
(Responsible
Person
Agreed)
Risk Control
Effectiveness
RCE
Rate
%
Control Owners
Consequence
Rating
Consq
Rate
%
Likelihood Rating
Likely
Rate
%
Residual
Risk
Desired Risk Control
Effectiveness
Political Upcoming 2014 elections Possible leadership changes
at national and/or provincial
/ within SIP2 structures
Which could result in losing
political support / reduce
appetite for Port and / or
SIP2 programme from within
Government
Improve SIP2 back of port
structure -
Manage workshops 
working groups more
effectively - Irvindra
Set up SIP2 stakeholder
enagement forum - Irvindra
SIP2 workshops  working
groups
SIP2 stakeholder
engagement forum - Back of
Port
PSP Project for Tambo
Springs
Mark Gregg-
Macdonald
SIP2 workshops  working
groups - Requires
improvement 60%
SIP2 stakeholder
engagement forum - Back of
Port
None 10%
PSP Project for Tambo
Springs
75%
48% SIP2 workshops 
working groups - Irvindra
SIP2 stakeholder
engagement forum - Back
of Port
Irvindra
PSP Project for Tambo
Springs
Petrus Fusi
SIP2 workshops 
working groups -
Requires improvement
60%
SIP2 stakeholder
engagement forum -
Back of Port
None 10%
PSP Project for Tambo
Springs
75%
SIP2 workshops 
working groups -
Irvindra 30%
SIP2 stakeholder
engagement forum -
Back of Port
Irvindra 30%
PSP Project for Tambo
Springs
Petrus Fusi 30%
30% 0% SIP2 workshops  working
groups - Requires
improvement 80%
SIP2 stakeholder
engagement forum - Back of
Port
80%
PSP Project for Tambo
Springs
80%
Political Focus on 2014 election
campaigns
Delayed decisions making in
lead up to elections
Delay approvals - DOT for
Promulgation / DPW for
various relocations (SAAF
etc)
Delay approval of land
acquisitions (remaining 31)
due to delays in PFMA
SIP2
Manage workshops 
working groups more
effectively - Irvindra
Set up SIP2 stakeholder
enagement forum - Irvindra
Manage workshops and
meetings with DEA and
provide feedback to DDOP -
Christelle
Shareholder plan (SIP2
Engagement Forums)
Bi-Monthly DEA meetings
(and other platforms within
Transet for engaging
shareholders)
Mark Gregg-
Macdonald
SIP2 stakeholder
engagement forum - Back of
Port
None 10%
DEA meetings (bi-monthly)
75%
SIP2 stakeholder
engagement forum - Back
of Port
Irvindra
DEA Meetings - Christelle
vd Merwe
2 - 65% 65% B - 15% 15% 10% SIP2 workshops  working
groups - Requires
improvement 80%
SIP2 stakeholder
engagement forum - Back of
Port
80%
DEA Meetings 80%
Sfgn R¾k Mf°fgm°
Sfgn n¾o° Suppo
Objciv
• /°€om n¾o° mfk°g flg°
o nopof ¾fg
• R¾k €onu¾ n¾o° ¾uppo
u°g opo° f°fl ¾¾ f°
n¾o°¾ o fnh  lo°g m f°
¾ho m ounom¾
• /°€ u°nf°¾ (opo°¾)
l°k o k n¾o°¾ o ¾n°fo’¾
Pojn Exnuo°
Oupu f¾
Pogfmm Exnuo°
Ounom f¾
Sfgn R¾k
sflu $ °€¾
cision
S ½½o
Risk
“Information is the resolution of uncertainty” (f d Sfnnon, Df¯ficifn –
 Ff o€ In€o¯fion To )
Tfo°fl Opo° A°fl ¾¾ –
n¾o° Mfk°g fgf°¾ Rqum°¾
Opo° A°fl ¾¾:
Sfgn n¾o° Suppo
n¾o° Suppo Ounom
• Comph°¾  R¾k sw = l  f°
opfo°fl ¾k xpo¾u
• Oppou°¾  hf¾
• Rnomm°fo° °l° wh ¾k fpp 
olf°n
• Rnomm°fo°¾ o° k fm°¾ f°
bu¾°¾¾ ow°¾
• R¾ul¾ ° ¾k opo°¾ po  °g °€om
¾k fk°gţ ¾k f of°n o olf°n
• Opo° f°fl ¾¾ $ nomm°fo°¾ po
°€¾
• Pofn  °€om $ fg n¾o° mfk°g
• Mulpl p¾pn  ¾k w o€ opo°¾
• Clf o° ¾k xpo¾u b o° fo°fl m f° ¾nop
• °k o h nnfl pfh; l  f° ¾fgn objn ¾
• ul ¾hfhol f° ¾fkhol no°€°n
• Pomo¾ f° l fg¾ ¾fgn oppou°¾ f°
lfo°¾hp¾
• Alg° wh fll ¾k mhoolog¾ – /SO 31000 o COSA
• onu¾ o° ¾fg fuomfnfll €onu¾¾ o° fbl o€
bu¾°¾¾ nf¾
STRATEGIC RISK –
MAKING IT REAL
'u°g P°npl¾
• Pqu¾: Active Risk Culture
– Established Risk Methodology
– Established Corporate Strategy and Programme aligned view
– Senior / executive level participation / involvement
• Sfgnfll p-m° ¾k ° °o°¾
• f¾ o° mffl ţ poxm ţ ¾fg-gf nfţ nnfl
fppo fl¾ o  fo°¾ o° h pogfmm.
• '°fll °o f-hon – k°ow° ° °o° po°¾
• Appl o fll l l o€ pogfmm n¾o° mfk°g ° h
pogfmm
• O€° fppl o k go °f°n o “¾fg gf” n¾o° mfk°g
• Sfgn R¾k Mf°fgm° ¾ °gfl o o fll ERM pon¾¾¾
Cfuo°
• A o ¾pf¾h n°n nomplf°n €onu¾
• onu¾ o° bf¾l°¾ f° bug¾ f b¾ ‘f
w mo’ w o€ pog¾¾. Mu¾ °€
hf¾ o ¾fg f° mo°¾f no°ol
o  hm = mo  o ‘w f°gl l°¾’
• /°€omfo° ¾lo¾ ppuf ¾no°°n
n¾o° mfk°g
• Ambgu ° ¾k fnnou°fbl
• Chfo¾ o€ mulpl ¾k mho¾ f° ool¾
R¾k ¾ Cf°

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StratRiskConf140822_Coates

  • 1. STRATEGIC RISK – ENABLING STRATEGIC RISK IN A PROGRAMME ENVIRONMENT ALISON J COATES M.COMM (INDUSTRIAL PSYCHOLOGY) / MSP / PRINCE 2
  • 2. If there's one thing that's certain in business, it's uncertainty. Stephen Covey h°nf° f /°n¾ °¾¾ /°€€n°n¾
  • 3.
  • 4. • /SO 31000: “Effect of uncertainty on objectives” ‘what matters’ R¾k A state of uncertainty whereby possible outcomes involve losses of varying degrees depending on the actual outcome.
  • 5. R¾k A state of uncertainty whereby possible outcomes involve losses of varying degrees depending on the actual outcome. • Pojn¾ f° Pogfmm¾ – Plf° o fnh objn ¾ ¾p u°xpn °¾ – Anh vision whl bflf°n°g x°fl p¾¾u¾ – Mfk n¾o°¾ u° ¾k no°o°¾ – Pn h €uu u° no°o°¾ o€ u°nf°
  • 6. CONSTRUCTION – THE CASE FOR PROGRAMME MANAGEMENT MASTERING COMPLEXITY KEY TO IMPROVED PERFORMANCE
  • 7. Mof ,/', h°nf° Ot h°nf° Mof u°nf°ţ 1 ¯o n o€ fn– o¯½i Co°¾uno°: Complx ° u°nf° Complx ° b : • Op° ¾ ¾m o€ °lf lm°¾ °°g o wok ° no°ju°no° and ° f °fmn f° nhf°g°g ° o°m° • Mul-Pojn E° o°m° High degree of risk: Uncertainty in final cost; duration and quality
  • 8. Mul Pojn E° o°m° Wo–f¯¯ Dfnf–¯n Mul-pojn Mgf-pojn Sup-pojn Po€olo o€ pojn¾ SubPo€olo tok¾fm • Mulpl °°fl f° x°fl °€omfo° ¾oun¾ °€lu°n¾ • S°gl pojn mf°fgm° ¾fg¾ fnh lm ¾unn¾¾ – nhf°g qu: Unique approach; techniques and tools • Mf°fgm° o€ mul-pojn ° o°m° NOT fgggfo° o€ fll ¾°gl €€o¾ Terms used synonymously and interchangeably - Perpetuating crisis in clarity
  • 9. • Alg°¾ mf°fg¾ °¾o° bw° – nopof ¾fg ; – l mnhf°¾m¾ €o nhf°g f° – bu¾°¾¾ f¾ u¾ufl ° o°m° • Mf°fg¾ f° olf¾ – u°nf° – nomplx – fmbgu Vehicle to achieve RISK MANAGEMENT Pogfmm Mf°fgm° €° Co-ordinated, organised, direction and implementation of a ‘dossier’ of projects and transformation activities to achieve outcomes and realise benefits of strategic importance
  • 10. Pogfmm¾ tok fno¾¾ multiple bou°f¾ – div–n goup o€ ¾fkhol¾ boh °°fl x°fl o h pogfmm f° h bu¾°¾¾
  • 11. LEVELS OF RISK – UNDERSTANDING THE PROGRAMME RISK ENVIRONMENT
  • 12. Focus: Benefits Value creation to achieve performance targets Defined by group of dependent projects – relate to each other Focus: Achieving Performance Target to achieve Corporate Objectives Defined by group of programmes, which may or may not be relatedPORTFOLIO MANAGEMENT PROGRAMME MANAGEMENT PROJECT MANAGEMENT CORPORATE OBJECTIVES Focus: Outputs to deliver, which create value / benefits to be realized via Transition Management Corporate Vision
  • 13. l¾ o€ R¾k ° Pogfmm E° o°m° Pojn Exnuo° Oupu f¾ Focus: Effect of uncertainty of delivering outputs on time; cost and quality Pogfmm Exnuo° Ounom f¾ Focus: Effect of uncertainty of planning; coordinating and delivering outcomes Sfgn R¾k sflu $ °€¾ Focus: Effect of uncertainty of realizing benefits and delivering change in capability Focus: Risk based decision making about ‘what matters’n¾o° Suppo R¾k
  • 14. STR TEGI l • Chf°g ° b x°fl PESTE €fno¾ • /°p°°n¾ wh oh pogfmm¾ • Co¾¾ ogf°¾fo°fl °f ¾ • /°°fl polnfl p¾¾u WROGR DDE l • Agggfo° o€ hf¾ €om pojn¾ • fnk o€ nlf o° b°€¾ • Complx o€ wok°g fno¾¾ bou°f¾ f° fm¾ • Mf°fgm° o€ °p°°n¾ R¾k P¾pn ¾ Wojc l • h°nlf nu¾om qum°¾ • Appopfl m¾ f° ¾kll ¾oun¾ • Qufl xpnfo°¾ • fnk o€ nlf o° pogfmm ¾o° $ blup° • fnk o€ ¾bl o€ pogfmm ¾k¾ • h°fl¾n m¾nfl¾
  • 15. STRATEGIC RISK – A CRITICAL SUCCESS FACTOR TO PROGRAMME MANAGEMENT
  • 16. Sfgn Chfll°g • /° hghl nomplx ° o°m°¾ ° o nlfl l°k ¾fg f° ¾k mf°fgm° – Cf°g flu – Pon°g flu • Sfg po¾o° ogf°¾fo°¾ o nf sustainable f f°fg • /°°fl f° x°fl °¾ hf °hb fbl o fnh ¾fgn objn ¾ f Sf–ic Risks
  • 18. Sfgn R¾k Mf°fgm° Objciv • /°€ u°nf°¾ l°k o p-¾fbl¾h ¾fgn pogfmm objn ¾ • °k o k °€fn nompf° objn ¾ Bn€i • R¾ul¾ ° mulpl p¾pn ¾fgn ¾k g¾ (PESTE)
  • 19. G idin– Winci½s • SMART objn ¾ ¾fbl¾h • Co°x f°fl ¾¾ nompl • h°¾f° €€° p¾pn ¾ o b no°¾ (o€° go °f°n ¾unu¾ $ no°x °€om) • Rfl ¾k¾ – whf mf¾ O co¯s • Pogfmm Sfgn R¾k Rg¾ • R¾k °p°°n¾ • R¾k p¾pn ¾ f° mpfn • Objn xpo¾u PESTLE Assumption Risk source (Element which alone, or in combination, has the potential to give rise to a risk) Risk Event (Change of a particular set of circumstances) Risk Short Name Consequence on project (Outcome of a risk event affecting project objectives) Risk treatment (Process to modify a risk by removing, reducing likelihood, reducing impact) Controls (Measures which modify risk - can be in place or be planned) Contingency Plan (What are we going to do when risk realise) Risk Owner (Responsible Person Agreed) Risk Control Effectiveness RCE Rate % Control Owners Consequence Rating Consq Rate % Likelihood Rating Likely Rate % Residual Risk Desired Risk Control Effectiveness Political Upcoming 2014 elections Possible leadership changes at national and/or provincial / within SIP2 structures Which could result in losing political support / reduce appetite for Port and / or SIP2 programme from within Government Improve SIP2 back of port structure - Manage workshops working groups more effectively - Irvindra Set up SIP2 stakeholder enagement forum - Irvindra SIP2 workshops working groups SIP2 stakeholder engagement forum - Back of Port PSP Project for Tambo Springs Mark Gregg- Macdonald SIP2 workshops working groups - Requires improvement 60% SIP2 stakeholder engagement forum - Back of Port None 10% PSP Project for Tambo Springs 75% 48% SIP2 workshops working groups - Irvindra SIP2 stakeholder engagement forum - Back of Port Irvindra PSP Project for Tambo Springs Petrus Fusi SIP2 workshops working groups - Requires improvement 60% SIP2 stakeholder engagement forum - Back of Port None 10% PSP Project for Tambo Springs 75% SIP2 workshops working groups - Irvindra 30% SIP2 stakeholder engagement forum - Back of Port Irvindra 30% PSP Project for Tambo Springs Petrus Fusi 30% 30% 0% SIP2 workshops working groups - Requires improvement 80% SIP2 stakeholder engagement forum - Back of Port 80% PSP Project for Tambo Springs 80% Political Focus on 2014 election campaigns Delayed decisions making in lead up to elections Delay approvals - DOT for Promulgation / DPW for various relocations (SAAF etc) Delay approval of land acquisitions (remaining 31) due to delays in PFMA SIP2 Manage workshops working groups more effectively - Irvindra Set up SIP2 stakeholder enagement forum - Irvindra Manage workshops and meetings with DEA and provide feedback to DDOP - Christelle Shareholder plan (SIP2 Engagement Forums) Bi-Monthly DEA meetings (and other platforms within Transet for engaging shareholders) Mark Gregg- Macdonald SIP2 stakeholder engagement forum - Back of Port None 10% DEA meetings (bi-monthly) 75% SIP2 stakeholder engagement forum - Back of Port Irvindra DEA Meetings - Christelle vd Merwe 2 - 65% 65% B - 15% 15% 10% SIP2 workshops working groups - Requires improvement 80% SIP2 stakeholder engagement forum - Back of Port 80% DEA Meetings 80% Sfgn R¾k Mf°fgm°
  • 20. Sfgn n¾o° Suppo Objciv • /°€om n¾o° mfk°g flg° o nopof ¾fg • R¾k €onu¾ n¾o° ¾uppo u°g opo° f°fl ¾¾ f° n¾o°¾ o fnh lo°g m f° ¾ho m ounom¾ • /°€ u°nf°¾ (opo°¾) l°k o k n¾o°¾ o ¾n°fo’¾ Pojn Exnuo° Oupu f¾ Pogfmm Exnuo° Ounom f¾ Sfgn R¾k sflu $ °€¾ cision S ½½o Risk “Information is the resolution of uncertainty” (f d Sfnnon, Df¯ficifn – Ff o€ In€o¯fion To )
  • 21. Tfo°fl Opo° A°fl ¾¾ – n¾o° Mfk°g fgf°¾ Rqum°¾
  • 22. Opo° A°fl ¾¾: Sfgn n¾o° Suppo
  • 23. n¾o° Suppo Ounom • Comph°¾ R¾k sw = l f° opfo°fl ¾k xpo¾u • Oppou°¾ hf¾ • Rnomm°fo° °l° wh ¾k fpp olf°n • Rnomm°fo°¾ o° k fm°¾ f° bu¾°¾¾ ow°¾ • R¾ul¾ ° ¾k opo°¾ po °g °€om ¾k fk°gţ ¾k f of°n o olf°n • Opo° f°fl ¾¾ $ nomm°fo°¾ po
  • 24. °€¾ • Pofn °€om $ fg n¾o° mfk°g • Mulpl p¾pn ¾k w o€ opo°¾ • Clf o° ¾k xpo¾u b o° fo°fl m f° ¾nop • °k o h nnfl pfh; l f° ¾fgn objn ¾ • ul ¾hfhol f° ¾fkhol no°€°n • Pomo¾ f° l fg¾ ¾fgn oppou°¾ f° lfo°¾hp¾ • Alg° wh fll ¾k mhoolog¾ – /SO 31000 o COSA • onu¾ o° ¾fg fuomfnfll €onu¾¾ o° fbl o€ bu¾°¾¾ nf¾
  • 26. 'u°g P°npl¾ • Pqu¾: Active Risk Culture – Established Risk Methodology – Established Corporate Strategy and Programme aligned view – Senior / executive level participation / involvement • Sfgnfll p-m° ¾k ° °o°¾ • f¾ o° mffl ţ poxm ţ ¾fg-gf nfţ nnfl fppo fl¾ o fo°¾ o° h pogfmm. • '°fll °o f-hon – k°ow° ° °o° po°¾ • Appl o fll l l o€ pogfmm n¾o° mfk°g ° h pogfmm • O€° fppl o k go °f°n o “¾fg gf” n¾o° mfk°g • Sfgn R¾k Mf°fgm° ¾ °gfl o o fll ERM pon¾¾¾
  • 27. Cfuo° • A o ¾pf¾h n°n nomplf°n €onu¾ • onu¾ o° bf¾l°¾ f° bug¾ f b¾ ‘f w mo’ w o€ pog¾¾. Mu¾ °€ hf¾ o ¾fg f° mo°¾f no°ol o hm = mo o ‘w f°gl l°¾’ • /°€omfo° ¾lo¾ ppuf ¾no°°n n¾o° mfk°g • Ambgu ° ¾k fnnou°fbl • Chfo¾ o€ mulpl ¾k mho¾ f° ool¾