1. Build better business efficiency while saving time, money
As traditional telephone services face impending elimination,
businesses are learning the benefits of replacing legacy
systems with cloud based, fully managed hosted PBX
solutions. Built to be a viable communication solution for
“hosted” and “premises-based” IP PBX/PBX environments,
TelePacific Hosted PBX provides a proven platform for
increased productivity and customer satisfaction. Because
this service integrates seamlessly with technology, it offers
a convenient and efficient solution for all of your company’s
telephony needs.
Benefits at a glance
n Low total cost of ownership n Measurable voice quality
n Predictable operating expense n Cutting edge features
n Quick, turnkey setup n Geo-redundant network
Reduce monthly bills, initial investments, upkeep costs
Eliminate a closet full of PBX equipment and the need for future
hardware upgrades. With our powerful SIP network, you’ll
experience measurable voice quality. We’ll handle everything.
Enjoy hassle-free management and maintenance, as our
solutions easily scale as your business grows.
A suite of business-class telephony
solutions custom designed to
support your telecommunication
needs.
Hosted PBX Suite

2. Gain a competitive edge with better accessibility, flexibility
Our hosted PBX solution fosters greater collaboration and
communication, and provides a proven technology that will
increase productivity across your organization. Administrators
and end-users may configure, customize and manage their
solution from an intuitive user interface, and because our
hosted PBX solution is cloud based, you will always have the
latest features and services that TelePacific has to offer.
Seat types and features
Executive: Provides a dedicated line with a 10-digit telephone
number and the most robust feature set available in the
hosted PBX product.
Advanced: A dedicated line with a full feature set that is
appropriate for the average user.
Smart Number: A dedicated line with an advanced set
of mobility features and no phone. This intelligent seat type
allows you to unify all your telecommunications under one
number so that calls can be forwarded to a work, home or cell
number based on selected criteria.
Basic: A dedicated line with a limited feature set that is
typically used for lobby phones or faxing.
Note: All seat types, with the exception of the Smart Number,
are associated with SIP compatible endpoints. Extension only
seats can be added to both Executive and Advanced seat
types.
User/Group Add Ons
The following features and services can be added to your
account a la carte.
n Auto Attendant
n Authorization Codes
n Music on Hold
n Hunt Group
n Series Completion
n Call Park/Pickup
n Instant Conference
n Audio Conferencing
n Barge In
TelePacific’s Hosted PBX suite is designed to support multiple
products and multiple locations under one service account,
assuring all subscribers’ unique communication needs are met.
Self Service Portals
Group Administrator Access
A key capability of TelePacific Hosted PBX Service is a simple
and easy to use Self Service Portal that gives your designated
administrator direct control over the system regardless of
whether you are in or out of the office. The portal allows the
Administrator to manage day-to-day changes to your Hosted
PBX without needing to contact TelePacific Customer Care.
End User Access
End users may also access the Self Service Portal with
unique credentials that enable them to configure features,
check messages, re-route inbound calls, and more.
n Dial-in Feature Control
n Toll Free Number
n Virtual Number
n Virtual Fax
n Fax Line
n Business Communicator
n Virtual User Advanced
Feature Pack
Features Executive Advanced
Smart
Number Basic
Anonymous Call
Rejection
n n
Anywhere n n
Barge In optional
Busy Lamp Field n
Call Block n n
Call Control Toolbar optional optional
Call Forward:
Always, Busy Line,
Don’t Answer, Not
Reachable
n n
Call Forward
Selective
n
Call Notify n
Call Logs n n n n
Call Hold, Call
Return, Call Transfer
n n
Call Waiting n n n n
Caller ID (w/ Delivery
Blocking)
n n n n
Directed Call Pick-up n
Do Not Disturb n n n
Find-Me/Follow-Me n n
Last Number Redial n n
Message Waiting
Indicator
n n
N-way Calling n
Priority Alert n
Push-to-Talk n
Receptionist
Dashboard
optional
Selective Call
Acceptance
n
Shared Call
Appearance
n
Speed Dial n
3 Way Calling n n
Voicemail/
Voicemail to Email
n n n

3. Network Access
Using the dynamic capabilities of TelePacific Hosted PBX,
your business can get the voice services it needs while
increasing the data bandwidth available to improve employee
productivity. Bandwidth is scalable from 1 to 100Mbps, so it
can grow as your company grows.
With our broadband services — T1, Bonded T1 or Ethernet —
TelePacific can provide up to 100 Mbps of bandwidth in
1 Mbps increments. Voice takes priority so when an employee
makes or receives a call, TelePacific Hosted PBX immediately
allocates bandwidth to the voice traffic, but only as long as the
call is in process. As your voice needs fluctuate throughout the
day, your data bandwidth adjusts to capitalize on the available
capacity.
Confidence in your data service
Your Dedicated Internet connection is always on with our
Dedicated Internet Access (DIA). With either a single T1; 2, 3,
or 4 bonded T1s; or Ethernet as part of your service, you have
up to 100Mbps at your fingertips.
User/Group Add Ons
n 100 email addresses n Domain hosting
n One domain name n Eight IP addresses
n Domain registration n Web hosting
Or if your business requires it, you can add MPLS IP Virtual
Private Network (VPN) services and Internet access to meet
your business needs.
Bandwidth allocation for concurrent calls
Generally, a TelePacific Hosted PBX call will use 100 Kbps of
bandwidth. If you were to add TelePacific Hosted PBX for ten
users, and everyone was on the phone at the same time, it
would require 1 Mbps of bandwidth during the calls.
Disaster Recovery
Disaster can strike at any time. Whether driven by a natural
event or human error, a power outage or Internet connectivity
failure, the impact of downtime can be substantial.
Business continuity is essential
Organizations that lack the tools to recover IT communications
risk the loss of employee productivity, sales opportunities,
revenue, and even valuable customers. That’s why smart
businesses prepare with built-in redundancies.
Making TelePacific Hosted PBX a part of your disaster
recovery can save your business or call center from the
unthinkable. In the event of disruption, our comprehensive
disaster recovery solution is a safety net that helps businesses
keep core communications and operations up and running
during critical times.
VVX 1500
6-line, 1-touch
video-enabled
Gig-E phone
VVX 310
A powerful
6-line Gig-E
business
media phone
VVX 600
A premium
16-line Gig-E
business
media phone
VVX 410
A premium
12-line Gig-E
business
media phone
We offer a variety of IP phone models to power your business — all high definition, pre-configured and customizable.

4. How TelePacific’s Hosted PBX service keeps you going:
n Anywhere Access Cloud Services
n Geo-Redundant Architecture
n Advanced Call Routing
n Web-Based Feature Management
n Fault Tolerant Infrastructure
TelePacific’s Hosted PBX service supports your overall
business continuity planning.
Hosted PBX Mobility
In a multi-space work environment, it is essential to have a
communication solution that gives you the flexibility to work on
the go. Our hosted PBX mobility solution helps you get more
done, more quickly — allowing you to be reached wherever
you are and whenever you want. With this mobility, you can
tackle your day on your terms.
Quick Specs
n Find Me n Smart Number
n Anywhere n Business Communicator
Make work an activity, not a place
1. TelePacific cloud-based services make your business phone
system mobile
2. “Find Me” Simultaneous Ring and Sequential Ring lets you
forward your calls to up to five alternate locations
3. Make and receive calls from your office number from any
phone, any location
4. You never have to give out your personal number
5. Calls can even be moved from one phone type to another
without hanging up
6. Access your business features and company directory
from your cell with Business Communicator
7. Make calls from your mobile phone while assuming the
outbound caller ID of your desk phone
Unified Communication
More than ever, today’s businesses are looking for a
comprehensive set of communication tools, a solution that
will enable effective collaboration across their organization.
Business Communicator does just that.
Our Business Communicator application consolidates useful
communication services into a single resource, allowing you
to seamlessly connect people, information and teams.
n Enable communications in the most appropriate form
n Reduce latency in task initiation and decision making
n Improve productivity, allowing collaborators to control
communication preferences
Business Communicator Quick Specs
Instant Messaging: Chat with one or multiple people in
instant message chat rooms (compatible with Google Chat)
Video Calling: Video chat one-on-one with another
Business Communicator user using a webcam
Call Control: Answer calls, place outbound calls, place calls
on hold, set up 3-way calls and more
Click-to-Dial: Automatically dial with a single click
Presence: View availability status of contacts and set your own
Messaging: Listen to voicemail and view chat and call history
Soft-phone/Soft-client: Send and receive calls over your PC
Hosted PBX EnvironmentTraditional Environment
Router
Hosted VoIP
Staff
Local
Long
Distance
Data
WAN
Internet
Staff
PBX
Router
Router
Router
A traditional environment (left) requires an on-premises PBX and discreet
feeds for incoming traffic. A Hosted PBX Environment (above) simplifies
hardware (and support staff ) by integrating traffic and performing PBX
functions in the cloud.
Data
WAN
Internet