Boost Peak Season Operations in the DC with Vocollect Voice

www.vitechgroup.com | (360) 647-1622
4164 Meridian Street, Suite 200, Bellingham, WA 98226
BOOST PEAK SEASON
OPERATIONS WITH VOICE
Voice technology helps you not only survive,
but thrive during your peak seasons

UNDERSTANDING
SEASONAL PEAKS
Defined simply, a seasonal peak is just an increase in volume
for a limited amount of time that recurs on an annual basis.
If only it was as harmless as that sounds…

Peaks affect
all aspects of
the supply
chain

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
industries

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
industriesCompanies can
experience 10 to
20+ times
normal volume
during peaks

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
experience 10 to
20+ times
normal volume
during peaks
Holiday sales
account for nearly
20% of total retail
industry sales Or Back
To School

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
experience 10 to
20+ times
normal volume
during peaks
Holiday sales
account for nearly
20% of total retail
industry sales
But peaks
may mean
Winter Sports
Season

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
experience 10 to
20+ times
normal volume
during peaks
Holiday sales
account for nearly
20% of total retail
industry sales
But peaks
may mean
Winter Sports
Season
Or Back
To School

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
experience 10 to
20+ times
normal volume
during peaks
Holiday sales
account for nearly
20% of total retail
industry sales
But peaks
may mean
Winter Sports
Season
Or Back
To School
Or Fourth
Of July

Peaks affect
all aspects of
the supply
chain
From retailers &
manufacturers
to 3PL’s &
transportation
Peaks are
significant
across many
experience 10 to
20+ times
normal volume
during peaks
Holiday sales
account for nearly
20% of total retail
industry sales
But peaks
may mean
Winter Sports
Season
Or Back
To School
Or Fourth
Of July
Or Valentine’s
Day…

When you couple that with an ever-changing
consumer whose behaviors can dictate how those
busy seasons play out, we start to appreciate the
challenges that peaks offer to the distribution world.

Shipping
volume
increases
significantly

Shipping
volume
increases
significantly
Additional
Labor
Increased
shipping
costs

Shipping
volume
increases
significantly
Additional
Labor
Temp
Labor
Additional
Shifts
Increased
shipping
costs

Shipping
volume
increases
significantly
Additional
Labor
Temp
Labor
Training
Time
Additional
Shifts
Extra
Equipment
Overtime
Increased
shipping
costs

Shipping
volume
increases
significantly
Additional
Labor
And as
demand for
order quality
increases…
Temp
Labor
Training
Time
Additional
Shifts
Extra
Equipment
Overtime
Increased
shipping
costs

Shipping
volume
increases
significantly
Additional
Labor
Reduced
accuracy
Temp
Labor
Training
Time
Additional
Shifts
Extra
Equipment
Overtime
Increased
audits
Increased
shipping
costs
Reduced
efficiency
Increased
need for
visibility
And as
demand for
order quality
increases…

Shipping
volume
increases
significantly
Additional
Labor
Reduced
accuracy
Temp
Labor
Training
Time
Additional
Shifts
Extra
Equipment
Overtime
Increased
audits
Increased
shipping
costs
Reduced
efficiency
Increased
need for
visibility
THE IMPACTS
OF PEAK
SEASONS ARE
FAR-REACHINGAnd as
demand for
order quality
increases…

Shipping
volume
increases
significantly
Additional
Labor
Reduced
accuracy
Temp
Labor
Training
Time
Additional
Shifts
Extra
Equipment
Overtime
Increased
audits
Increased
shipping
costs
Reduced
efficiency
Increased
need for
visibility
THE IMPACTS
OF PEAK
SEASONS ARE
FAR REACHING
o Profits are impacted by
increased labor and
shipping costs
o Customer and employee
retention are challenged
by their experience during
peaks
o Costs associated with
inaccurate inventory rise
with returns and
chargebacks
And as
demand for
order quality
increases…

A poorly executed peak season can have the most
profound impact of all…

A poorly executed peak season can have the most
profound impact of all…
Loss of customers and future sales.

Consider this from a customer who installed Voice
prior to their peak season…

prior to their peak season…
We also estimate that, operating under the old
system, this additional volume would have
incurred an additional cost of $400,000 during
the holiday season alone.
From a recent study by
the Aberdeen Group.

prior to their peak season….
We also estimate that, operating under the old
system, this additional volume would have
incurred an additional cost of $400,000 during
the holiday season alone.
HOW DOES
VOICE
MITIGATE THE
NEGATIVE
IMPACTS OF
PEAKS?

#1.
IMPROVED
PRODUCTIVITY

#1.
IMPROVED
PRODUCTIVITY
Supervisor:
Increased
Visibility
Worker:
Hands Free
Eyes Free

#1.
IMPROVED
PRODUCTIVITY
Supervisor:
Increased
Visibility
Worker:
Hands Free
Eyes Free
Order
Management
Real-Time
Replenishment
Reduced
Audits
Better
Task Focus
Pick Process
Streamlined

#1.
IMPROVED
PRODUCTIVITY
Supervisor:
Increased
Visibility
Worker:
Hands Free
Eyes Free
Order
Management
Real-Time
Replenishment
Reduced
Audits
Better
Task Focus
Pick Process
Streamlined
While our worker productivity was already
good, we were able to achieve an
additional 19% productivity improvement.
Operations Director, Jordano’s Inc.

#2.
IMPROVED
ACCURACY

#2.
IMPROVED
ACCURACY
Quantity
Errors
Minimized
Mis-picks
Go Away

#2.
IMPROVED
ACCURACY
Quantity
Errors
Minimized
Mis-picks
Go Away
‘Location’
Command
Help
Audible
Confirmation
Check Digit
Confirmation
Focus on
one job at
a time

#2.
IMPROVED
ACCURACY
Quantity
Errors
Minimized
Mis-picks
Go Away
‘Location’
Command
Help
Audible
Confirmation
Check Digit
Confirmation
Focus on
one job at
a time
I asked for an accuracy rate of 99.99%, and
that was easily obtainable. In just six months,
I’ve already gotten my return on investment.
Director of Information Systems,
Smith Drug Company

#3.
EFFICIENT
WORKFORCE

#3.
EFFICIENT
WORKFORCE
Self-paced
Self
Instruction
Consistent
Training
Methodology
Frees Up
Supervisors
Browser
Enabled A/V
Training
Tools

#3.
EFFICIENT
WORKFORCE
Self-paced
Self
Instruction
Consistent
Training
Methodology
Frees Up
Supervisors
Browser
Enabled A/V
Training
Tools
We reduced training
from one day to
hours, if not minutes.
VP of Logistics, Sport Chalet

#4.
IMPROVED
WORKPLACE
SAFETY

#4.
IMPROVED
WORKPLACE
SAFETY
Reduces
Dropped or
Damaged
Product
‘Eyes Free’
Removes
Distractions
‘Hands Free’
Allows Proper
Lifting &
Handling
Audible
Safety Check
Procedures

#4.
IMPROVED
WORKPLACE
SAFETY
Reduces
Dropped or
Damaged
Product
‘Eyes Free’
Removes
Distractions
‘Hands Free’
Allows Proper
Lifting &
Handling
Audible
Safety Check
Procedures
We’ve cut warehouse injuries in
half and boosted our accuracy rate
when filling orders to 99.99% from
about 97% or 98%.
VP of Distribution, Giant Eagle

#5.
REFINED,
FLEXIBLE
PROCESSES

#5.
REFINED,
FLEXIBLE
PROCESSES
Voice
Enablement
of Additional
Tasks
Hardware/
Software
Rental
Program
Real-Time
Re-planning
of Tasks
Re-prioritizing
Replenishments

#5.
REFINED,
FLEXIBLE
PROCESSES
Voice
Enablement
of Additional
Tasks
Hardware/
Software
Rental
Program
Real-Time
Re-planning
of Tasks
Re-prioritizing
Replenishments
Based on our initial success in using Vocollect
Voice in our picking operation, we have now
applied it to the tasks of replenishment, put-
away and cycle-counting.
Global VP of Operations, Fox Racing

Now consider what Vitech customer London Drugs
has to say about Voice and peaks…

Voice has allowed us to address the peaks of our
business by enabling us to see the increased volume
required, adjust our temporary workforce and allocate
staff to the hot spots, equipping them with the
equipment they need, then by flooding the work zones
with resources needed to meet the demand.

Voice has allowed us to address the peaks of our
business by enabling us to see the increased volume
required, adjust our temporary workforce and allocate
staff to the hot spots, equipping them with the
equipment they need then by flooding the work zones
with resources needed to meet the demand.Vitech really understood our operation
and individual workflows and was able
to configure the software to match our
particular operational needs.

How Vitech
Helps:
Vocollect Voice
Implementation
Experts

How Vitech
Helps:
Vocollect Voice
Implementation
Experts
100+ WMS
Installations
70+ Vocollect
Voice
Installations
Highest
Vocollect
Certification
Total Solution
Provider

How Vitech
Helps:
Vocollect Voice
Implementation
ExpertsBest
Practices for
WMS / Voice
Integration
100+ WMS
Installations
70+ Vocollect
Voice
Installations
Highest
Vocollect
Certification
Total Solution
Provider
PLUS
Voice
Workflows
for All
Channels

How Vitech
Helps:
Vocollect Voice
Implementation
ExpertsBest
Practices for
WMS / Voice
Integration
Experts in
Extending
Voice Beyond
Picking
Focus on
Best Use
for Voice
100+ WMS
Installations
70+ Vocollect
Voice
Installations
Direct
Interface or
Middleware
Interfaces
with 100+
Host Systems
Highest
Vocollect
Certification
Total Solution
Provider
PLUS
Voice
Workflows
for All
Channels
20 Years SCE
Experience
Highly
Referenceable

If you want to learn even more about how Vitech
and Voice can boost operations during peaks
Watch this Webinar:
Talk Your Way Through Seasonal Peaks

THANK YOU
FOR YOUR TIME.
Visit our website for more information and to contact us
to see if Voice is a good fit for your operation.

About Vocollect by Honeywell
Vocollect by Honeywell is the leading provider of innovative voice technology solutions that help companies
with mobile workers run a better business. Together with a global team of over 2,000 Vocollect Certified
Professionals, Vocollect enables companies to save more than $20 billion annually through further
optimization of operations, improving business decision capabilities, and delivering the industry’s premier
worker experience in challenging industrial environments to nearly one million mobile workers who move
in excess of $5 billion of products every day. Vocollect integrates with all major WMS and ERP systems and
supports the industry’s leading handheld computing devices.
About Vitech Business Group, Inc.
At Vitech, we use our knowledge, experience and passion to achieve exceptional levels of supply chain
performance for our clients. Vitech’s expertise in delivering solutions with HighJump Software's product
suite and Vocollect Voice sets us apart as a leader in the supply chain industry. Vocollect represents nearly
70% of the world market for Voice in distribution applications and Vitech helps drive that market share
as their North American Integrator Partner of the Year.
Our expertise is rooted in a long history of providing our customers with unique solutions that incorporate
hardware, software, and value-added professional services. Commitment to our customers’ success ensures
they achieve the best investment-to-return ratio in the industry.

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