RUday Manchester | What's in a star? | Carlisle City Council

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Jill Gillespie and Ben Renucci from Carlisle City Council gave this presentation at our Really Useful Day: GOV.UK and User Journeys, 20 November 2013, in Manchester.

The presentation was called “What’s in a Star?”

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RUday Manchester | What's in a star? | Carlisle City Council

  1. 1. What’s in a star? Carlisle.gov.uk
  2. 2. Carlisle.gov.uk
  3. 3. Four Stars? Carlisle.gov.uk
  4. 4. Lost stars Carlisle.gov.uk
  5. 5. What happens in the back should be just as important as the front Carlisle.gov.uk
  6. 6. Previously on the web Carlisle.gov.uk
  7. 7. Do we really need these? Carlisle.gov.uk
  8. 8. Plain English? Carlisle.gov.uk
  9. 9. New online Council Tax Carlisle.gov.uk
  10. 10. New home page for services Carlisle.gov.uk
  11. 11. Promotion
  12. 12. Usage Carlisle.gov.uk
  13. 13. Usage
  14. 14. Self Service WEB SELF SERVICE PHONE/COUNTER Carlisle.gov.uk
  15. 15. Savings
  16. 16. Self Service Carlisle.gov.uk
  17. 17. What’s next
  18. 18. Reduce Content Do we need 7000 pages? Carlisle.gov.uk
  19. 19. Look at the full process Not just the front end Carlisle.gov.uk
  20. 20. Transaction based website Carlisle.gov.uk
  21. 21. Thank you Any questions? Jill Gillespie / Customer Services Manager Ben Renucci / Corporate Development Officer JillianG@Carlisle.gov.uk / BenR@Carlisle.gov.uk Carlisle.gov.uk

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