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The Smart Passenger Experience - Smart Metro Conference - Paris - Nov 2017

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There is a digital transformation driving a new level of safety, security and comfort for light rail, metro and urban rail passengers. Smart passenger management is a reality and transportation technology solutions from Alcatel-Lucent Enterprise make it possible. From mobile applications on scheduling, to location information, emergency notification and access and more, managing passengers proactively leads to an evolving passenger experience.

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The Smart Passenger Experience - Smart Metro Conference - Paris - Nov 2017

  1. 1. 1 Smart Passenger Experience Digital transformation drives smart passenger management ยินดีต้อนรับ Roch Muraine Global Sales Director for Transportation Vertical Alcatel-Lucent Enterprise
  2. 2. To deliver the technology that makes Everything Connect. Our Vision
  3. 3. 3  ÖBB Infrastruktur AG  RATP  Metro De Santiago S.A.  SBB Swizerland  DMRC - Delhi Metro Rail Corporation  Nanjing Rail Transit  Prorail BV Netherland  Railways Of The Slovak Republic  Shanghai Shentong Metro  REFER – Portugal  Honolulu Rail Transit  Nyctransit USA  Københavns Metro Denmark  Metro De Medellin Colombia  Saudi Railways Organization (NSR)  Latvian Railway  Infrabel - Sncb  HVV Hamburger Verkehrsverbund  Riyadh Metro L1-2  Egypt National Railway  Medina Mecca  Metro Hyderabad  Metro Northbound Cityringen CPH  Metro SP L17  Metro Dublin  Ourgla Tramway  Florence Tramway  Sidi Belabbes Tramway  Adif  Tram Casa L1- Morocco  Dubai Metro  Banverket, Sweden  St Gothard Rail Tunnel  Transit Wireless  Montreal Subway  Conrail  East Coast Railroad  ATM Milano Metro  Metro Madrid  Metro Malaga  Metro Barcelona  Kochi Metro 100+ railroad customers worldwide
  4. 4. 4 Increase capacity, safety & comfort Decrease risks & costs Light Rail, Metro, Urban Rail… different approaches with similar challenges Passenger experience Safety & security Operational efficiency
  5. 5. Building blocks needed to manage passengers Communications Voice, Collaboration Mobility, Cloud Foundation to enable Networks LAN, Wi-Fi, IoT support, BLE-LBS OAM & Applications Network Management, Analytics, Emergency Notification, Recording, Digital Engagement, Automation Passenger experience Safety & security Operational efficiency Airport Data Center Main line railways Tunel ruggedized backbone Wi-Fi IoT connected Backup Control Center Seaport Wi-Fi BACKBONE Core Network Urban railways Toll Highways
  6. 6. Iterative step by step real-time model Big data Harvest Process Communicate
  7. 7. Managing passengers proactively • Traffic & waiting times info • Alternative routes • Best platform position • Safety and incident information • On station disable passengers protection & assistance Standard Passenger flow • Find your friends • Ephemeral share & chats bubbles • Virtual reality tourism information • Direct people to shops and services (food courts, hair salons…etc.) Off pick Complementary services Emergency Exit Take this exit • WiFi Staff bubble during crisis • If alternative transport isn’t available, crowds may overflow your network • Multimodal collaboration is critical: sharing info/connections to airport, city buses… case of university Specific events
  8. 8. Some use cases Mobile application automatically starts. Notification sent to traveler. Passengers Information and Self Services Rainbow chat Bot and IA for Self Service. Chat and Voice Escalation to human agent. Keep cool with the iChangi app! Open-up the app, you are located on the map. Enter your destination, select your route to ticket desk or platform. You are routed to destination Share your location with any social network. Find your friends in the stations When exit network, retrieve your car with Smart Park feature (requires coverage of parking lots) Emergency button with chat, voice, video, image sharing. Abandoned luggage, geo localization. Contact with nearest security agent. Connect IP Camera to messaging services Unattended luggage detection Geofencing detection Safety Time Queue Monitoring You have time, while walking, promotion coupons triggered in a well controlled area. Fancy a bite, browse map.
  9. 9. Which application uses what technology Passenger flow, network entry/exit points, route, density, timestamp, … • Wi-Fi and analytics provide information via API Precise indoor geo positioning, wayfinding, geofencing, people tracking, zone density, entry/exit timestamp + notification • Bluetooth Low Energy (BLE) and Management API digital engagement, IM Instant communication, video communication, document sharing, presence, small community, automatic bubble creation, ephemeral bubbles • CPaaS Rainbow open API cloud platform, the relationship machine Application visibility, behavior analytics, statistics, KPI, export data, reports • Business application using Analytics with OmniVista 2500 and API Mobile Apps integrate, interactive maps, find my way • Mobile SDK for Android and iOS
  10. 10. 10 Thank you for your attention roch.muraine@al-enterprise.com

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