4. INTERNAL COMMUNICATION
• It is the function responsible for
effective communication or
trade among participants within
an organization.
• It is the transfer of information
via channels such as: memos,
intranet, publication or
broadcasts, etc.
EXTERNAL COMMUNICATION
• The exchange of information and
message between an
organization and other
organization groups, individual
outside its formal structure.
• Simply we can say :
Communication that takes place
out side the organization is
called external communication
5. • Company – Toyota Motor Corporation
• Industry – Automotive
• Founded – August 28, 1937; 81 years ago
• Founder – Kiichiro Toyoda
• Headquarters – Aichi, Japan
6. CRISIS AT TOYOTA
• Rapid growth put strain on the manufacturing process
• Recalls upto 8 million
• Many lives were lost due to fault in vehicle
• NHTSA investigations
• Crisis loss – Over 5 Million $
• Sales reduced by 16%
7. FAILURE OF COMMUNICATION - INTERNAL
• Misconceptions regarding priorities
• Role conflict
• Lack of engagement
8. FAILURE OF COMMUNICATION - EXTERNAL
• Change in story
• Covering up
• Less engagement with external bodies
9. • CEO - Sanjay Agarwal
• Founder - Vijay Mallya
• Founded – 2003, Mumbai
• Motto - FLY THE GOOD TIMES
• Parent Organization - United Breweries Group
• Ceased - October, 2012
10. INTERNAL
1. Lack of Management.
2. Delayed Salary.
3. High Operational Cost.
4. Acquisition For Expansion.
11. EXTERNAL
1. Not Able to Adapt Its Business With External Environment.
2. High price.
3. Poor hospitality services.
12. • Company – Cadbury India
• Founded in – In India, It began its operations in 1948
• Market share – Over 70%
• 5 company owned facility
• The brand name “CADBURY” is synonymous with chocolates in India
• Dairy milk – Comes under Cadbury and parent company Mondelez
International
13. FAILURES ARE :
1. Competition
2. Increasing health awareness
3. Low switching cost
4. Controversies – Worm Controversy -2003
5. No norms for storage of chocolates
6. Loss of morale of sales staff
7. Poor quality in packaging of product