1. s _
5 +
Mar 2014 - ongoing
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P
Native
Native
Intermediate
Beginner
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AHMED FATHALLA
Credit Administrator Assistant , Customer Service ,Banking
+201004300394 asalem@aaib.com
ww.linkedin.com/in/
ahmed-fathalla-b29a16122
Egypt
EXPERIENCE
Credit Administrator Assistant
AAIB
Egypt
Company Description
Underwrite/review new commercial credit transactions in accordance
with the Banks credit policies, and recommend conforming requests to
the Loan Committee.
•Review loan documentation for approved commercial credit
transactions to ensure terms are consistent with those approved by
the Loan Committee.
•Work with legal and other outside providers to make certain a loan is
closed as approved by management, in a timely manner, and that the
Banks security interest is properly perfected
•Work with other departments within the Bank to ensure new
commercial credit transactions are properly boarded onto the Banks
loan servicing system.
•On-going monitoring of existing commercial transaction to ensure
compliance with all approved terms, conditions and applicable
covenants (both financial and reporting, etc.).
•Timely, accurate and effective communication to management of any
potential material risks associated with existing commercial credits in
the portfolio, including a recommendation for the appropriate course
of action if warranted.
•Ensure that the LQR assigned to each commercial credit is accurate
and based on the most recent information available to the Bank.
•Oversee the preparation of the appropriate reports and forms used to
communicate the current states of commercial credits (both
performing and non-performing) to management.
•Thorough understanding of the Banks credit policy, which includes
making sure that the structure of each commercial credit transaction
(at the time of underwriting, and on an on-going basis) is in conformity
with policy, and / or policy exceptions are noted and reported as
required by policy.
•Make certain that the underlying value of all collateral is current and
reliable, particular for commercial credits determined to be a special
mention or substandard.
•Assist management in the calculation of reserves associated with the
commercial loan portfolio.
•Responsible to ensure that working loan files
OBJECTIVE
I believe in Main Principle in life
that if you can't make any positive
forward change in The Other's life
you are not deserve it So I'm
trying always to develop myself
and my work to be better for
keeping my personal fingerprint
always survive after me.
A bit about your achievement
LANGUAGES
English
Arabic
French
Italian
COURSES
Banking Foundation
Customer Service Excelence
Microsoft - Office - Clouding Tech. & 365
Soft - Skills

2. June 2012 - June 2014
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Jan 2006 - Feb 2012
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EXPERIENCE
Customer Service Officer
Arab African International Bank
Alexandria
One of the Egyptian Financial Market Leaders
1. Assist customers with routine account-related requests such as:
funds transfers, automatic funds transfers (AFTs), stop payments,
inquiries about bank deposit products and service charges, inquiries
about ATM and debit card usage and limits, inquiries about checking
and savings accounts transactions, inquiries about funds availability,
and check verification requests by third parties.
2. Research and resolve customer problems, acting as the customer
liaison between other bank departments when necessary.
3. Research customer questions regarding electronic funds transfers
and initiate “Reg E” disputes when appropriate, including the
completion of all necessary documents and affidavits.
4. Cross-sell bank products and services based on customer needs in
accordance with the banks’ program standards.
5. Relate customer requests for service charge rebates to the assistant
vice president and vice president of operations.
6. Process necessary paperwork to rebate customer service charges.
7. Verify information on ATM/debit card applications to the information
in customer database. Send exceptions to personal banking
counselors for corrections.
8. Update the system with messages regarding ATM/debit cards and
service charge rebates.
9. Sell state license plate renewal stickers, including conducting
necessary online verification.
10. Balance customer checkbooks.
11. Perform customer requested research, including printing
statement and check copies.
12. Input, maintain and/ or delete ATM and debit cards within system.
13. Transfer funds to cover customer overdrafts as directed by bank
operations.
14. Notify the research and adjustment coordinator of required
adjustments as reported by customers.
15. Contact customers to notify them that check orders and/or debit
cards are ready to pick up at the bank.
16. Distribute to customers and properly log all
Instructor
Microsoft
Egypt
Microsoft - in Learning Program
Teaching ( ICDL - MOS – Web Designing –
Soft Skills – TOT - Help Desk) instructor in many places in Egypt such
as: (Damanhor
Damietta – Port said – Alexandria – Tanta - Cairo) and achieving very
high score
In student success rate 98%.

3. June 2004 - Sep 2004
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July 2003 - Sep 2003
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Sep 2001 - June 2005
GPA
r
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EXPERIENCE
Customer Service Officer
Hertz - Egypt
Cairo
International Car Rent Agency
it’s a multi international Co. provide limousine cars for rent to it’s
customers around the world My mission was to help the clients and
Provide the Best Customer Service they Really deserve .
Guest Relation Officer
Pyramisa Hotel
Sharm El-Shikh
Famous Hotel in Egypt - Sharm El-Shikh
Treating with guests and provide them full information about how to
Spend a good time in their vacation also facilitate any problem they
may face
EDUCATION
Bachelor of Economics - English
Section - Faculty of Commerce
Alexandria University
6.00 6.00